All items ship via UPS or occasionally USPS within 10 business days of receipt and confirmation of the order. Please carefully place your order, as incomplete information can result in shipping delays. The customer assumes responsibility for any delays caused by incorrect or partial shipping information. All damage or shortages must be reported within seven days else order is considered complete.

Although all items are well-packaged, we have no control over the handling of the package after it leaves our facility. Occasionally items may be damaged in shipping. If damage occurs please email us or call us at 903-433-4305 as soon as possible. We will fix or replace the product, whichever we determine is best, as quickly as we can. We will ship the replacement item to you via UPS ground shipping.

All orders shipped outside the United States may have customs fees, duties, taxes or brokerage fees associated with them. The customer assumes responsibility for these charges. We do what we can to minimize these types of fees (including shipping packages via USPS if possible) but we do not control the charges associated with transporting packages into other countries.

If you need your package by a specific date, please contact us at 903-433-4305 or email us and we'll discuss the shipping options available to you.

By purchasing from Ellwood Designs you agree to the Shipping Policy and conditions stated here.

FAQs:
When will my order ship?
We will ship your order as soon as it is finished, often within a few days. All orders ship within ten working days (M-F excluding national holidays). If you would like to receive an order by a specific date please convo us and we will do what we can to expedite your order and get it to you on time.

What if I want a custom plaque but I don't see the item I want in your shop?
We are able to make custom plaques to your specifications and are happy to do so. Please email us or call us at 903-433-4305. We can discuss size, materials, style, and price over the phone and then we can make you a custom plaque that you can purchase through this site.

Can I see a preview of what my sign will look like before you ship it?
Yes you can. Once you have placed your order you can email us to request a preview of your order. We will send a photo to you before your item is shipped.

Do you offer your products wholesale?
Yes we do. If you have a tax id number and a storefront we are able to offer you access to our wholesale program. Email us with your name, store name, and store address and we will send you some information. You can also call us at 903-433-4305 to discuss your options.