Blocos de exposição de joias - Plataformas de exibição

We only accept returns for items where you do not choose a custom color or size - such as in-stock items that are ready to ship immediately after ordering, without production. We make the item in the color you want, so we do not accept returns. However, suppose it happens that you buy an item that will be considered as a subject to return.In this case, you need to write us a personal message to betonvton@gmail.com and get an address for the return delivery of your order, provided that no more than 14 days have passed since the order was delivered, then pay the full cost of shipping your returned order from your address to our address, which you will receive after we review your letter sent to betonvton@gmail.com and wait for your money to be returned within 30 working days. We will check that all the items look the same as when we sent them, they are all unharmed and without damage. If your return requires us to pay tax upon receipt, we will also deduct the amount of tax we paid for your returned order and subtract that money from your refund amount. And after that, we can return your money for this product only to the payment method you used to pay for your order.

I do not accept custom order returns or exchanges because this products are made exclusively for the client. A custom order is any order for which you choose a color yourself from our palette on this website and then I have it custom made for you.

We accept cancellation of your order no later than 3 hours after placing and paying for your order.

If the customer does not pick up their order or does not pay the tax for their order upon arrival in their recipient country and that order is returned to us, we will dispose of it and will not refund the order. At your request, we can resend it to you, but you will have to pay all taxes, fees upon receipt in your country, and you will also need to pay for the re-shipment of your order before the order is resent.