Custom orders are accepted, please contact me about it. Also please provide all necessary information for the custom orders ( colors, sizes, measurements and etc.). also please note that custom orders could not be accepted for a refund or exchange.

Please make sure that you are ordering right size slippers or pet bed. Customized orders are not accepted for a refunds or exchange. So please choose colors and sizes very carefully. If you are not sure about size or color - please double check it with me.

Care instructions are written in item description and also will be included in the package.

Colors in pictures might slightly differ from original because of lighting and other technical details ( monitor technical characteristics).

All packages are shipped with tracking numbers.
Packages are shipped worldwide.
Regular shipping takes 1-2 weeks to EU countries and 2-3 weeks to the other countries worldwide.
Telephone number is required for DHL, Fedex and DPD shipments. Parcel will be delivered under signature, so make sure that you wrote your address where you can accept package. Telephone number is required for express shipping. If package will be shipped without telephone number and courier could not find you by the given address - package will be returned to me as undelivered, in that case - second shipping will be extra charged.
If package will be returned to me as unclaimed or given address was incorrect - second shipping will be extra charged.

If package returns to seller because of not full or incorrect information was given (not full or wrong address, missing telephone number for express shipping), or package returns as unclaimed - second shipping will be extra charged. If customer refuses to pay for the second shipping - order will be canceled, and 70% refund for the item will be provided. Seller reserves the right to retain the value of the materials used in production (30% of the item value). Shipping cost for the first shipping will not be returned. If item was shipped with free shipping option - shipping expenses will be deducted from the value of item.

I gladly accept returns, exchanges and cancellations
Just contact me within: 14 days of delivery
Dispatch returns back to me within: 30 days of delivery
Request a cancellation within: 12 hours of purchase.

The following items can't be returned or exchanged.
Because of the nature of these items, unless they arrive damaged or defective, I can't accept returns for:
Custom or personalized orders
Digital downloads
Items on sale

Conditions of return:
Buyers are responsible for return postage costs. If the item is not returned in its original condition, the buyer is responsible for any loss in value.

If item arrives damaged, or not as described - please contact me about it and please provide me a proof of damage / defect.