Personalized Name Necklace - Customize it With Your Name - Nameplate Necklace in 14K Gold-Filled, 10K Gold, 14K Gold, Silver

The production time for each design is listed in the description of the individual listings, but in general, most designs have a production time of two to three weeks. Standard USPS First Class shipping within the USA can take up to a week after that, depending on your location. We ship from the Metro NY area. Priority Mail and Express Mail shipping upgrades are available at checkout, which will cut delivery time down to one to three business days. This does not affect production time, just transit time.

Please see our shop announcement for important production time announcements around major holiday seasons. Due to higher volume at these times, production and delivery times may take longer.

Production time for International customers is the same as USA customers. Standard USPS First Class International Orders can take a month or more to deliver, but generally take two to three weeks in our experience. Each country's respective Customs Department has to clear the package for delivery, which varies from country to country. If you are interested in upgrading to expedited delivery services internationally, please send us a conversation before ordering. Prices vary based on location and service.

Please see our shop announcement for important production time announcements around major holiday seasons. Due to higher volume at these times, production and delivery times may take longer.

Yes. We offer two services in order to accomplish this. Add either to your order.

EXPEDITED PRODUCTION ($20):
https://www.etsy.com/listing/123705599/expedited-production-fee-5-7-business

Your order will be shipped within seven business days via regular USPS First Class Mail.

EXPEDITED PRODUCTION WITH EXPRESS MAIL SHIPPING UPGRADE USA ONLY ($35):
https://www.etsy.com/listing/123708251/expedited-production-with-overnight

Your order will be shipped within seven business days and will be delivered in one to two business days following shipment.

We can accommodate narrow timeframes depending on the time of year and current order volume. Please send us a conversation to discuss your specific delivery deadline.

Yes. You must contact us within 24 hours of placing the order. Due to the personalized nature of our designs, once the work begins, there will be a 40% charge withheld from the refund in the event that you want to cancel or another 40% payment will be required to make corrections to the order.

You can pay with either a credit or debit card at checkout or you can choose to pay with Paypal if you have an account.

We will gladly repair or replace your item if it arrives damaged. Please notify us immediately upon receiving the order.

Because our items are personalized, we deduct a 40% fee from the final refund in the event that you want to return your item. You must notify us within one week of receiving your order to receive an Return Authorization # and must mail the return back within a week. Return shipping is at the buyer cost and the original shipping fee is non-refundable. Item must be returned in the original packaging in unworn condition. Items sent back without RA # will be held pending a payment to return the item to you. Once we receive your return, we will inspect it and issue the refund accordingly within three business days.

USPS doesn't consider packages officially lost for 30 days domestic USA and 45 days internationally. Sometimes delivery can be heavily delayed and a package that appears to be lost is delivered unexpectedly. Therefore, we have to wait for those times to elapse before we can proceed with offering a refund replacement. If your package was insured, we cannot open a lot item claim until that time.

It the buyer responsibility to ensure that the shipping address on their Etsy account is accurate before placing the order. If we ship the package to an incorrect address, we cannot take responsibility for lost orders and we may require additional postage if the package is returned to us.

Etsy sends every buyer an email with a tracking # when their order ships. It is the buyer's responsibility to track the delivery status of the package so that any delivery issue can be addressed with the post office immediately after the status shows that the package was delivered. Many times the mail carrier can recollect and correct the issue within a day or two delivery. It is the buyer's responsibility to contact their local post office branch to inquire about a mishandled package.

If you live in an area or share a building where unsecured packages are in danger of theft, we can request that a signature be required at delivery. Please send us a conversation, as a fee will apply.

As in international buyer outside of the USA, your package may be subject to Customs Fees, also known as Import Fees, Duties or VAT. This money is collected at delivery by your local Customs office and is not collected by us at the time of sale nor do the proceeds go to us. You can find out more information about the potential fees involved through your country's Customs website. We do not provide estimates of potential Customs Fees. If you receive your order and do not claim the package because of these fees, you will be subject to our posted return policy when we receive the package back.