Hi there! Thank you for pointing this out, we will now be adding freeze dried ice to orders to prevent melting.

Hi there! I understand your point about the mixing of sour and sweet candies. Indeed, when sour candy, which often is coated with a sour powder, gets mixed with sweet varieties, there can be some transfer of the sour coating to the sweet candies. This can alter the flavor profile, causing the sweet candies to adopt a sour taste!

Hi there! Upon reviewing the details of your recent order, we discovered an oversight by a new team member that affected the preparation of your items. We sincerely apologize for this error and the inconvenience it may have caused. We are dedicated to delivering the quality you expect and deserve. To address this issue, we kindly ask you to contact us directly. We will then ensure that a much improved batch is prepared and sent to you next week at no additional cost. Your satisfaction is extremely important to us, and we are committed to making this right. Please reach out at your earliest convenience so we can expedite the process. Thank you for your understanding and for giving us the opportunity to rectify this matter. Warm regards, Sugar Rush Lane

Hi there! Upon reviewing the details of your recent order, we discovered an oversight by a new team member that affected the preparation of your items. We sincerely apologize for this error and the inconvenience it may have caused. We are dedicated to delivering the quality you expect and deserve. To address this issue, we kindly ask you to contact us directly. We will then ensure that a much improved batch is prepared and sent to you next week at no additional cost. Warm regards, Sugar Rush Lane