1. Adjustment or repair:

a). If there are quality-related problems in the jewelry, please contact me within three days of package delivery through ETSY conversation for clarification of the issues and authorization for return shipping. I will pay for the postage in both directions. Refund
for customer shipping will be limited to USPS First Class Mail rate only.

b). If you need to adjust chain length, put charms in a different place, etc, please contact me within three days of package delivery. Customer will be responsible for postage in both directions and may also be charged for applicable fees if new charm, chain or other material will be used.

2. Returns :

All jewelry is customized and made-to order.I don't accept return for refund.But I'd like to help you in other way.Please contact me in 3 days after you receive the package.All orders are return for exchange or store credit will be charged shipping and 15% restocking fee.

Personalized jewelry,customize order,bridal jewelry, group listings and sale items are FINAL AND NON-RETURNABLE.

All returns will need prior authorization from the seller (me). Please
contact me through ETSY conversations about the reasons for your
returns. Orders returned by customer without prior authorization will
NOT be refunded and the package will be stored up to three months for
sending back to customer until customer have paid for his/her return
shipping or be disposed off after the three months deadline.

3. The following items cannot be exchanged:

a) items that a customer doesn't like due to his/her personal taste, expectations on the jewelry's effect on him/her or his/her dresses after reading the item description and examining the photographs.
b) Items that have been worn and damaged due to negligence.
c) items bought while on sale
d) customized items, including items with customized chain length, customized stamped initials and customized bridal orders.

4. The following reasons will NOT be considered for returns to exchange :

a) Inclusion, fractures in stones: all natural stones have its unique inclusion and fractures
b) natural textures on the surface of fresh water pearls
c) chain length within 0.5in of specified or customized length. Since all jewelry are hand-made, please allow som reasonable deviation from the specified or customized length.
d) tarnished surface of sterling silver chain or charm over time - all sterling silver jewelry will tarnish over time due to corrosion and oxidation by chemicals (from skin, cosmetics, soap etc) and air.
e) slightly misaligned, mis-centered or non-uniformly pressed initials/monograms. All initials are stamped by hand with no more tools than a hammer and a stamp, so please allow slight misalignment, uneven spacing between characters, or unevenly stamped initials, which are true manifestations of a hand-crafted work.

5. Special Note about customized message card:

Please note that the customer is wholly responsible for the grammar and content of the message. I DO NOT do editing or proof reading. I only copy and paste your written text and/or follow simple formatting instructions. If a card has a mistake originated from a customer and he/she wants a new, revised card, a $3 production fee and $4 shipping fee will be charged.