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Right of Withdrawal (EU Consumers)
Right of withdrawal

If you are a consumer residing in the European Union, you have the right to withdraw from this contract within 14 days without giving any reason.

The withdrawal period will expire 14 days from the day on which you, or a third party indicated by you (other than the carrier), acquired physical possession of the goods.

To exercise the right of withdrawal, you must inform us of your decision to withdraw from this contract by an unequivocal statement (for example, a letter sent by post or e-mail).

Contact details for withdrawal notification

Kapaga
ul. Topolowa 20
32-447 Siepraw
Poland

Phone: +48 788 130 237
E-mail: biuro@kapaga.pl

VAT (NIP): PL6812057447

You may use the model withdrawal form below, but it is not obligatory.

Effects of withdrawal

If you withdraw from this contract, we shall reimburse you all payments received from you, including the costs of delivery (except for the supplementary costs resulting from your choice of a delivery method other than the least expensive standard delivery offered by us), without undue delay and in any event not later than 14 days from the day on which we are informed about your decision to withdraw.

We will carry out such reimbursement using the same means of payment as you used for the initial transaction, unless you have expressly agreed otherwise; in any event, you will not incur any fees as a result of such reimbursement.

We may withhold reimbursement until we have received the goods back or you have supplied evidence of having sent back the goods, whichever is the earliest.

Return of goods

You shall send back the goods or hand them over to us without undue delay and in any event not later than 14 days from the day on which you communicate your withdrawal from this contract.

The deadline is met if you send back the goods before the period of 14 days has expired.

You will have to bear the direct cost of returning the goods.

You are only liable for any diminished value of the goods resulting from handling other than what is necessary to establish the nature, characteristics, and functioning of the goods.

Exceptions to the right of withdrawal

The right of withdrawal does not apply to contracts for:

Goods made to the consumer’s specifications or clearly personalized

Goods which by their nature are not suitable to be returned

Goods which have been used, damaged, or installed in a way that goes beyond normal inspection

Model Withdrawal Form

(complete and return this form only if you wish to withdraw from the contract)

To:
Kapaga
ul. Topolowa 20
32-447 Siepraw
Poland
E-mail: biuro@kapaga.pl

I hereby give notice that I withdraw from my contract of sale of the following goods:

Ordered on: ______________________

Received on: _____________________

Name of consumer(s): _____________________

Address of consumer(s): _____________________

Signature of consumer(s) (only if this form is notified on paper):

Date: _____________________