Personalised 2000s Nostalgia Quiz Book, UK Childhood Memories Gift

We will deliver the Products ordered by you to the address which you give for delivery when you make your order. If any of the details you have given us in your delivery address are incorrect, we are not liable for any items which have not been received.

You may specify a delivery address which is different from your billing address, if, for example, you would like us to deliver the Products directly to a friend, a relative, or to your place of work.

We currently deliver to the UK, and also to Ireland [Eire], Canada and the USA. Customers wishing delivery to other countries may contact us for a shipping quote.

Delivery will be made as soon as possible and usually within 7 days of receipt of your order. Our normal working hours are Monday to Friday 9.30am – 3.00pm. We only process and dispatch orders during these timescales. All delivery and dispatch timescales quoted on the website do not include weekends or bank holidays.

Whilst we make every effort to deliver goods on the day we specify, we cannot guarantee delivery on that day or accept liability for deliveries made outside this timescale. This also applies to products sent direct from our manufacturers. We cannot accept liability for out of pocket expenses or other costs incurred due to failed or delayed deliveries

Some postal addresses in Northern Ireland, some offshore islands and some remote areas of Great Britain may not be covered by our normal delivery services and so we may have to contact you to advise you of extra postal charges.

If you do not receive Products ordered by you within 28 days of the date on which you ordered them, we shall have no liability to you unless you notify us by email at info@fromlucy.com of the problem within 40 days of the date on which you ordered the Products.

The majority of our products are despatched 2nd Class Royal Mail and FedEx/Parcel Force courier delivery. If you have not received your items, you must check with your local sorting office / courier depot even if you have not received notification from your postman that they are holding items for you.

In the event that we reproduce an item for you and subsequently the original is returned as undelivered by Royal Mail, we reserve the right to charge an administrative fee up to 100% of the sales price of the reproduced product.

We reserve the right to wait up to 10 working days from the date of despatch before taking further action regarding an undelivered item.

There is a mistake in my book, what should I do?
If the mistake was made by us please send us a message and we will replace your book. If the mistake was due to incorrect information given by you, sadly you will need to order again. Please double check your order information to check whose fault it was before contacting us.

My order has been damaged in transit, what should I do?
Please send us a photo of the damage and we will arrange a replacement or partial refund.

I have put in the wrong address, what should I do?
Please contact us ASAP and we will do our very best to change the address. Unfortunately, if it has already left the studio you will have to order again, or wait in the hope that it is eventually returned to us and we will send it again, (please note this can take many weeks.)

The book says ‘out of stock’ when will it be back?
Don’t panic! We never really sell out of our books because they are all made to order, sometimes the system gets confused. Just check the next day and it will be back!

Can I add an extra message/dedication to my book?
We can only include the information that we prompt. Unfortunately, there isn’t always room for additional messages.

Can I have more than one child in my ‘Why I’m Daddy’s Girl/Boy’ book?
Sadly, we can only include one child in this book at the moment, we hope to change this in the future. If you want to include more children may we suggest you have a look at the ‘Dear Daddy’ book in our store.

I would like to see a preview of my finished book before I buy it, is that possible?
If you want to see the book in full you can order it directly from our website, FromLucy dot com.

Can you gift wrap my order?
No, we are not able to offer this service at the moment.

Can you adjust the main text of the story for me?
No, we can only adjust the personalised areas, the main text is fixed.

Can I include more than one child in the story?
Yes, in many of our books we can include up to four children (but unfortunately no more than that). This is only available in books with the drop down that says ‘Number of children’. The illustrations and grammar throughout the book will be adjusted accordingly.