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Description

This listing should only be purchased after emailing Mr. Lentz. It is only meant as a way to add an additional charge to the order. Thanks!

Reviews

5 out of 5 stars
(3,039)
Reviewed by wirednoodle
5 out of 5 stars
Dec 13, 2017
Easy adjustment to order. Thanks for all the help
Addon Extras

Reviewed by heykell1558
5 out of 5 stars
Aug 5, 2017
Addon Extras

Reviewed by nebodog
5 out of 5 stars
Aug 1, 2017
I'm glad I got the stamps because the wallet is black so it shows good. I'm wasn't sure that it would've show so good if it was branded.
Name or Initials Stamped or Branded, Personalization, Monogram, Engraving, Custom initials

Reviewed by xzuosie
5 out of 5 stars
Jul 31, 2017
If you are buying a wallet for a gift, I highly recommend Mr. Lentz' personalization service! I chose to have the first name of the recipient stamped in his wallet...it turned out fantastic and the recipient loved the thought that went behind it! Mr. Lentz personalization service takes an amazing gift and makes it extra-special! I'm glad I went for it and you will be, too! Also, Mr. Lentz was kind enough to contact me to ensure the personalization was done to my specifications which I really appreciated! Rest assured, you will get kind, respectful, and speedy service from Mr. Lentz and the items you receive from him will be of the highest quality and created with great care and careful precision...they are built to last! Mr. Lentz and his store get my highest recommendation! Thank you for everything, Mr. Lentz! :)
If you are buying a wallet for a gift, I highly recommend Mr. Lentz' personalization service! I chose to have the first name of the recipient stamped in his wallet...it turned out fantastic and the recipient loved the thought that went behind it! Mr. Lentz personalization service takes an amazing gift and makes it extra-special! I'm glad I went for it and you will be, too! Also, Mr. Lentz was kind enough to contact me to ensure the personalization was done to my specifications which I really appreciated! Rest assured, you will get kind, respectful, and speedy service...
Name or Initials Stamped or Branded, Personalization, Monogram, Engraving, Custom initials

Payments

Secure options
  • Accepts Etsy Gift Cards and Etsy Credits
Etsy keeps your payment information secure. Etsy shops never receive your credit card information.
Mr. Lentz accepts payment via credit card or Paypal through direct checkout or through Paypal's website.

Returns & exchanges

I gladly accept returns and exchanges
Contact me within: 5 days of delivery
Ship items back within: 7 days of delivery
I don't accept cancellations
But please contact me if you have any problems with your order.
The following items can't be returned or exchanged
Because of the nature of these items, unless they arrive damaged or defective, I can't accept returns for:
  • Custom or personalized orders
  • Perishable products (like food or flowers)
  • Digital downloads
  • Intimate items (for health/hygiene reasons)
Returns and exchange details
You got 5 days partner, for a return because I'm sure you'll be happy! There sure is a reason I have around 3,000 five star reviews. See below for full policy details on each type of item and how the return process works.

But first you should know that every item I make comes with a 100 Year Guarantee. What's that you say?

Well, every item is built with the finest Full-Grain Vegetable-Tanned Leather, Solid Brass Rivets, and other stainless steel hardware, plus it comes with a tin of my own handmade leather conditioner (buy nice or buy twice...right?) As such I give a 100 Year Guarantee against material defects or defects in craftsmanship, full details on my website. Now, if you just want a simple return please see the details below for what I can do for you:

RETURN POLICY:

All items in the shop are handmade per order as they come in, with a lot of care and detail. No item in the shop is ever resold and we don't keep inventory of any one item. This means we need to have a tighter return policy than those larger box stores. If you are unhappy with your purchase, you must contact me within 5 days of receiving your item. If it falls within the return policies detailed below then a return for store credit will be offered.

WALLETS and SMALL ACCESSORIES:

All Wallets and Small Accessories come with a 5 day return for store credit policy (minus actual shipping costs). Store credit will be issued via an emailed coupon, useable at the main Mr. Lentz website on any item(s) until the amount is exhausted. Personalized wallets and accessories are non-returnable as well as any item that has been customized in any way including adding grommets to wallets, however I will gladly make you a new one if your's is defective. Get in touch with me within the first 5 days of delivery of your wallet or small accessory and I will email specific instructions for how to return the item. The return package must be postmarked on the 10th business day, and the item must be in brand new unused condition and include all original packaging and conditioner. Store credit will be issued within 10 days of receiving your item back in the shop. Customers wishing to return multiple items from the same order or from several different orders are subject to a restocking fee of 25%.

BAGS, PURSES, CASES:

Bags and purses, toiletry kits and similar items cannot be returned or exchanged unless the item is found to have a material defect, in which case, Mr. Lentz will repair or remake the bag for you at no additional cost. No refunds will be provided on these purchases. Before you order one, make sure you ask Mr. Lentz any questions you may have and be sure to view the product videos too. Please email Mr. Lentz a photo of the defect within 5 days of receipt of the item.

BELTS, COLLARS, LEASHES, CUSTOM SIZED:

Belt size must be measured according to the chart provided. Unfortunately Mr. Lentz does not accept returns or exchanges on belts due to fit. Each and every one is made by hand specifically for your order and Mr. Lentz does not keep inventory of belts or resell them. If you do have a belt with a material defect please get in touch with Mr. Lentz immediately and he can help resolve the situation by providing an exchange for the same belt in the same size and color only.

For all custom orders and custom sized items including dog collars and leashes: these items cannot be returned or exchanged unless the item is found to have a material defect, in which case, Mr. Lentz will remake the custom sized item for you at no additional cost. No refunds will be provided on custom sized purchases. Before you order one, make sure you ask Mr. Lentz any questions you may have. Please email Mr. Lentz a photo of the defect within 5 days of receipt of the item.

EXCHANGES

All items purchased on store credit do not qualify for future returns or exchanges and are considered final sale. Customers with a history of returning multiple items/orders may not be eligible for future returns.

Shipping policies

I ship via USPS mail. It is FAST! All items are handmade per order and It takes anywhere from 1 to 4 days to make most items in the shop depending a lot on which day you order. Once in the mail typical shipping times are 2-4 days from there within the U.S. International shipments can take an estimated 7 - 14 days.

If you need your item to be Express Mailed within the U.S., please contact me first. I can no longer offer refunds on Express Mail deliveries where the US Postal service has missed their guaranteed arrival date (they've changed the rules and made things very difficult!). So please note that the Express Mail service is at your own risk!

Free shipping to all U.S. 50 states on orders $80+ unless otherwise noted due to increased USPS shipping rates, reduced rate shipping international. Once in a blue moon the USPS has unexpected delays in their delivery, as such the shipping time estimate as shown at checkout is just an estimate and I do not guarantee it. Though very rare - International shipments may incur a customs or duty fee. Mr. Lentz is not responsible for paying your country's customs fee for delivery. This is the responsibility of the buyer, but Mr. Lentz does try to accommodate for this rare fee by charging a discounted shipping rate.

If your international package has not arrived within 2 weeks, please go to your local Post Office and give them the tracking number for your package - they may be holding it for you to pick up.
I ship via USPS mail. It is FAST! All items are handmade per order and It takes anywhere from 1 to 4 days to make most items in the shop depending a lot on which day you order. Once in the mail typical shipping times are 2-4 days from there within the U.S. International shipments can take an estimated 7 - 14 days.

If you need your item to be Express Mailed within the U.S., please contact me first. I can no longer offer refunds on Express Mail deliveries where the US Postal service has missed their guaranteed arrival date (they've changed the rules and made things very difficult!). So please note that the Express Mail service is at your own risk!

Free shipping to all U.S. 50 states on orders $80+ unless otherwise noted due to increased USPS shipping rates, reduced rate shipping international. Once in a blue moon the USPS has unexpected delays in their delivery, as such the shipping time estimate as shown at checkout is just an estimate and I do not guarantee it. Though very rare - International shipments may incur a customs or duty fee. Mr. Lentz is not responsible for paying your country's customs fee for delivery. This is the responsibility of the buyer, but Mr. Lentz does try to accommodate for this rare fee by charging a discounted shipping rate.

If your international package has not arrived within 2 weeks, please go to your local Post Office and give them the tracking number for your package - they may be holding it for you to pick up.

Additional policies

100 Year Warranty Against Defects:
Mr. Lentz Stands behind the quality of everything he makes. The warranty applies to all leather goods as marked and is specific to material defects found in the workmanship of the product. It does not apply to improper use, wear and tear or any other situation regarding the product. If you believe an item purchased from Mr. Lentz's shop shows a material defect within the 100 years of purchase, please get in touch via email and send photos of the defect. Mr. Lentz may then offer to repair the product free of charge providing the customer pays shipping to and from Mr. Lentz's workshop.

All items featured in Mr. Lentz's shop are made to order ensuring an extremely high level of quality. Please feel free to send Mr. Lentz your compliments, as this is what continues to drive him forward! If you have a concern about your order definitely message Mr. Lentz first, as he stands behind his products.

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Overview

Shipping & returns

Ready to ship in 3–5 business days
From United States
Shipping upgrades available in the cart
Returns and exchanges accepted
Exceptions may apply. See return policy

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