There is no refund for digital goods, once your files have been downloaded from your Etsy account. Please read the information provided in the listing about the format and file types before buying.

NO SHIPPING. Digital files only.

INSTANT DOWNLOADS
Most files will be ready to download shortly after purchase (read item's description for instructions).

INVITATIONS / CUSTOM ITEMS
For items that require customisation on my end, you will receive the DIGITAL file in your ETSY registered email address within 2 business days of purchase

BUSINESS HOURS are Monday to Friday, 8am to 5pm. Closed weekends and public holidays.

PLEASE NOTE:
- Unless otherwise specified, you will receive a PDF file in a standard LETTER SIZE {8.5" x 11"} format
- No printed material will be sent to your address
- Color may vary from printer to printer
- You will need to open the PDF files on your COMPUTER using the latest version of Adobe Reader (free download at http://get.adobe.com/reader).


TERMS OF USE:
You may use these files for your PERSONAL USE ONLY. File sharing, distribution and commercial use of these PDF files or of the printed materials from these files are not allowed. You MAY NOT sell the digital files or distribute them in any way. You MAY NOT sell the printed materials from these files.
Credit on images featuring our products on your website or social media, although not mandatory, will be much appreciated.


FREQUENTLY ASKED QUESTIONS

1. DO I NEED A SPECIFIC SOFTWARE TO OPEN AND PRINT THE FILES?
These files will ONLY work in Adobe Reader. Please make sure you have latest version of Adobe Reader installed. You can download it for FREE at http://get.adobe.com/reader.

* WINDOWS 8 Users: Please note that you'll need to open the files with the full desktop Adobe Reader program. The files won't work correctly if you use the default Windows 8 PDF Viewer or the Adobe Reader APP.

* MAC Users: Make sure you open the files with Adobe Reader and NOT Preview (the default PDF viewer on a Mac).


2. WILL YOUR FILES WORK ON A TABLET OR SMARTPHONE?
No, these files won't work on a mobile device. You will need to download, edit and print the files from a laptop or desktop computer.

3. DO I NEED TO INSTALL ANY FONTS?
No. All the fonts you see in our designs are embedded in the PDF. With files that have editable text fields, you just have to open the file with Adobe Reader and type over the sample text.

4. DOES THE EDITABLE TEXT FEATURE SUPPORT FOREIGN LANGUAGES?
Most fonts in the editable files have been tested to work with English, Spanish and Portuguese characters. If you’re planning to translate the files to a foreign language, please contact me before buying to confirm that your language is supported. Please note that not all the wording is editable in some files. Check the item’s description for more info.

5. CAN I CHANGE THE GRAPHICS OR COLOURS IN YOUR FILES?
No. These files are password protected, so you won't be able to make any alterations to its content, colours or artwork. Some files have editable text fields, so you will be able to type your own text in the text fields using Adobe Reader, but this is the only alteration you will be able to make.
Please note that you won't be able to open these files with any other software to make any modifications. If you need a custom item, please contact me with your request.

6. WILL I GET GOOD RESULTS WITH MY HOME PRINTER?
Any desktop printer should print any printables with good results, as long as the ink supply level is sufficient. For best results, set your printer to its maximum quality setting and print the files at 100%, with no scaling.

7. CAN I PRINT AT A COPY SHOP?
Yes, the files can be printed at any print/copy shop that can handle password protected PDF files. Most copy centres like Staples, Office Max, Office Depot or Officeworks in Australia will print these files without any issues, provided that they open them with Adobe Reader. Please check ahead with your preferred print shop to find out if they can open PDF files with Adobe Reader.
Please note that you won’t be able to upload the PDFs to the printer’s website.

8. WHAT KIND OF PAPER SHOULD I USE?
All PDF files come in a standard A4 size, but will print perfectly on US Letter sized paper too. For most items I recommend a white heavy matte photo paper, presentation paper or card-stock.

9. HOW MANY TIMES CAN I PRINT THE FILES?
You can print the files as many times as you like, as long as it is for your own PERSONAL use.



TROUBLESHOOTING

1. I CAN'T FIND MY DOWNLOAD LINK.
If you've purchased an instant download file, you can find the download link in your order's receipt page at www.etsy.com/your/purchases
If you've purchased an invitation or any other file that requires customisation on my end, the file will be sent to your email address within 2 BUSINESS DAYS of payment confirmation.

2. I HAVE DOWNLOADED A FILE BUT I CAN'T FIND IT.
Please make sure you are using a computer or laptop, as you won't be able to use the files on a smartphone or tablet.
When you download files from the Internet, they are usually saved in your computer’s Downloads folder, unless you choose a different location when the “Save File” dialog box appears. Please check your Downloads folder or download the file again from your order’s receipt page.

3. I CAN'T OPEN THE FILE.
Please make sure you are using a computer or laptop, as you won't be able to use the files on a smartphone or tablet.
Larger sets of files, like the party packs, come in a ZIP format. You'll have to unzip these files in order to extract the PDFs. On a PC you should have a program like WINZIP or WINRAR to unzip your files. On a Mac you just double click the ZIP file and it will unzip automatically.
If you’re having problems opening a PDF file, please make sure you are using Adobe Reader on your computer, as the PDFs won’t work properly with any other software.

4. I'M TRYING TO OPEN THE FILE AND I'M GETTING ASKED FOR A PASSWORD.
These files will ONLY work with Adobe Reader. If you're getting asked for a password, you're probably using a different software. The files are password-protected to secure the artwork and to preserve the editable text feature (when applicable).
You won't need a password to open and print the files with Adobe Reader. Download it for free at http://get.adobe.com/reader.
Please note that you won't be able to open these files with any other software to make any modifications. If you need a custom item, please contact me.

5. THE FONT IN MY EDITABLE FILE IS NOT THE SAME IN THE PHOTOS.
These files will ONLY work with Adobe Reader. If you don't see the same fonts as shown in the product's photos, you have probably opened the file with a different software. Please use Adobe Reader (free download at http://get.adobe.com/reader) on your computer and you should see the correct fonts.
Also make sure you type directly over the sample text; don't Copy and Paste from another document or the font attributes may be lost.

6. MY TEXT DOESN'T FIT THE EDITABLE TEXT AREA.
Some of the editable text fields have been formatted so that any text you type will automatically be resized to fit the space available.
If that doesn’t happen, you will be able to resize the text yourself. Simply highlight the text you want to modify, press CTRL+E (Command+E on a Mac) to bring up the Text Properties Toolbar, and change the size of your text on the Toolbar.

7. I CAN'T SAVE THE FILE AFTER I TYPED IN THE EDITABLE TEXT FIELDS.
Please make sure you have the latest version of Adobe Reader installed (free download at http://get.adobe.com/reader), as earlier versions may not allow you to save your changes.

8. THE ITEMS ARE PRINTING SMALLER THAN THEY SHOULD.
You need to adjust the printing settings to make sure you're printing the files at 100%, with no scaling. Select “Actual Size” or "Page Scalling-None" under the Page Handling & Size option. This will ensure the files print out at the correct size.

9. THE COLOURS ON PAPER LOOK DIFFERENT FROM THE ONES SHOWN ON MY COMPUTER SCREEN.
Make sure you're opening the file with Adobe Reader (free download at http://get.adobe.com/reader), and that your printer has sufficient ink levels. Please note that colours vary from printer to printer and often look slightly different on paper from what you see on the screen.
For best results, make sure that you are printing in high quality, no scaling (actual size) and that you have selected the proper paper type.