Q. Who is Vincenzo Taormina?
A. An extremely creative and innovative Italian jewelry designer. In 2004 He created The Taormina Jewelry Brand and he is the CEO and founder of Taormina Jewelry, Inc. based in Philadelphia USA.
Q. Is your jewelry handmade?
A. Yes. By writing HANDMADE Jewelry I Stated that:
My Handmade jewelry is jewelry which has been assembled and formed by hand rather than through the use of machines. According to the guidelines of the FTC, in order to be stamped or called HANDMADE the work must be made solely by hand power or hand guidance, also means that jewelry may be made using drills, lathes, polishers, or other machinery, but it must be guided by human hand. We DO NOT mass produced our jewelry, and we DO NOT use punch presses and CNC machinery.
Findings, Clasps, Joints, Hinges, Chains and every single piece from his Jewelry Catalog are individual Work of Art, totally Handmade and designed and created by Vincenzo Taormina Master Jeweler, in his Atelier Studio located in Philadelphia.
Q. Do you guarantee your Jewelry?
A. Yes, we do so. Please read our WARRANTY section.
Q. Jewelry Proportions and Sizes
A. Images on this website are enlarged in many instances to show detail. To visualize the real size of the item shown in the image, please check the description to see the exact dimensions (inches and centimeters) of the items.
Q. Does your jewelry give allergenic reactions?
A. We only use Stainless Steel 316 which is Hypoallergenic. We have been in business for 10 wonderful years and so far no one ever complained about allergenic reactions.
Q. What kind of Gold do you use in your jewelry?
A. All gold accents in our jewelry is 14kt Gold filled.
Q. What kind of Pearls do you use in your jewelry?
A. We use genuine dyed Black Freshwater Pearls and Cultured White Pearls (Asian)
Note: all our Black Pearl are slightly baroque (not perfectly round).
Q. Do your jewelry tarnish?
A. No. Stainless Steel needs little maintenance, it's waterproof, will never tarnish and is not subjected to oxidation (doesn't rust ).
Q. Can I swim and take showers with your Stainless Steel jewelry?
A. Yes you can. Note: always after showers and swim in salty water, rinse your Stainless Steel Jewelry with freshwater, soap and wipe them off.
Q. I notice that my jewelry after wearing, have some scratches. What should I do?
A. Like every other piece of jewelry or watches in Stainless Steel, needs a bit of periodical maintenance routine obviously no so often like Platinum or Gold or Silver.
You can go to your local jeweler and have it polished (they do this service usually for free or for few dollars), exactly like you would bring your dress to the dry cleaning, or you can ship to us and we will polish and refinish for you free of charge, but we offer this free service only 1 time, after that there will be a charge of a small fee for each individual time you request this service.
Q. I have noticed that the rubber in my necklace/bracelet it become Harder/stiff/broke, why?
A. The rubber is water proof, means that it doesn't get damaged by water, salty water (ocean) or chlorine water (swimming pool). However one thing that could damage the rubber and make it stiff is Perspiration pH. Your skin is coated with acid (pH), after extensive wearing the rubber becomes stiff and it could break where is attached to the clasp. Rubber is NOT under warranty so if you would like to have the rubber replaced, please Email us and we will give you payment info and returns procedures
Q. I just placed an Order. When I expect to receive it?
A. USA Orders We ship within 1 to 2 weeks, plus 2 to 3 days for delivery (Free USPS Priority Mail) International Orders can take up to 6 business days (if don't get stuck at Customs)
We ship UPS Express Saver
Q. I placed an Order but I changed my mind and want to cancel it, Can I do it?
A. For regular orders, Buyers have only 1 day window (24 hours) opportunity to cancel an Order. All orders that are cancelled more than 1 day (24 hours) after order receipt date are subject to a 50% cancellation fee of the original price. If the item has already been shipped, it must to be returned the next business days, via USPS Priority mail with delivery confirmation
Q. What if I need my order sooner?
A: We offer occasionally a 5 days (receiving) guaranteed. Please Email us and we will direct you payment info and procedures
Q. I received a Gift from Taormina Jewelry, but it's the wrong size.. now what?
A. If you received a gift and you realized that you need a different size or length, please contact us, and we will direct you how to exchange it.
Q. I purchased a TENSION RING from Taormina Designs and I ordered the wrong size,what should I do?
A. All Taormina's Tension Rings are create to the exact size provided to us by yourself the BUYER. If you ordered or received and you realize you need a different size, remember that We are here to help you. However Tension Set Ring cannot be Resize, so any error on selecting a size, necessitates the crafting of a NEW ring. For this particular reason, in order to proceed with the re-size, we will need a payment of a fee. Once the payment is complete, you will ship USPS Priority Mail with delivery confirmation the wrong size ring back to our studio, and we will ship a new ring to you. Before you decide the new Ring Size, we suggest to visit your local jeweler and have them size your finger professionally.
The time frame for the new ring is most of the time (except Holidays and Summer Vacation) 10 to 15 business days
Q. Can I order Any ring sizes, necklace's and bracelet's length?
A. Yes. All our jewelry are Made To Order, so if you desire to order different sizes/proportions, of any item shown in our catalog, please write measure in the "message to seller" during check out.
Q. Can I order quarter and half sizes on Rings?
A. Yes. Ring's Sizes for Woman and For Men starts from size 4 to size 13 also ¼ ½ ¾ sizes are available. Please indicate size desired in the "message to seller" during checkout.
Q. If I own a Diamond or Gemstones, can you set it into Taormina's Ring mountings?
A. No. For technical and warranty reasons we cannot accommodate this request.
Q. Can I order different beads colors and Gemstone that are not listed in your Color Chart?
A. Most of the time Yes. Please Email us and we will discuss about it.
Q. Can I order different width or height of earrings and pendant?
A. Yes. All our jewelry are Totally Handmade, so if you desire to order different sizes/proportions, of any item shown in our catalog, don't hesitate to ask. please Email us and and tell us what you have in mind.
Q. Are there extra charges for different sizes or lengths?
A. No. We like to keep our jewelry prices the same regardless the different dimensions. Please email us and we can discuss about the length you prefer along with your name and last name you used to purchase the item and we will accommodate your request.
Q. Do you accept International Orders?
A. Yes. For ALL INTERNATIONAL ORDERS we ship UPS Express Saver.
(signature may required as a proof of delivery)
The cost of shipment vary depending of your country. The shipment fee is listed at the bottom of every single page.
Please consider 7 to 10 business days for production and 3 to 4 business days for delivery. If you have any questions regarding International Orders,
please don't hesitate to contact us.
Q. Do you accept returns or exchanges?
A. We pride our selves on offering the highest quality merchandise.
Please read our Refund Exchange policy above
Q. Should I pay the shipping charges for returning the Item to you?
A Yes. The shipping fee for returning the item back to us is the responsibility of the Buyer.
Bridesmaid gifts
Groomsmen gifts
Wedding gifts
Engagement gifts
