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Shipping is FREE - because there isn't any! With the exception of the wedding invitation proof listing, we do not supply a finished printed product in the post, you will recieve a digital file emailed to the email address registered with etsy for you to print at home or take to your local professional printer. If you have not heard from us in a reasonable time please check your email address details are correct and up to date and make sure our message has not gone to spam.

BUSINESS HOURS are Monday to Friday 9 am to 3 pm (Australian EST)
Closed Saturday and Sunday, and major public holidays

************FAQS************

**What do you mean by printable DIY?
All of our stationery is supplied as computer files for you to print yourself at home or take to your local professional printer. We don't supply a finished printed product. We do the tricky design part, add in your supplied text etc. This can save you quite a bit of money, there are no postage fees involved, you have more flexibility and most importantly you can have more fun doing it yourself, printing it out, picking the paper and decorating!

**How long will it take?
It usually takes under a week for the whole process. You will hear from us within 24-72hrs once an order is placed. If you wish to make changes to the proof, each change may take another 24-48hrs to process. (minus weekends)
Totally custom jobs, maps and seating charts can take longer depending on the complexity of the design requested, but we will try to get you your first proof in a week. Please ensure you have your wedding date and venue booked before ordering.

**My home printer isn't very good, what can I do?
Don't worry we can supply files for you to take to your local professional printer or print shop instead. We can help you with what questions to ask if you are unsure. Just let us know that's what you want to do when you order as it does change the way we supply the final file.

**What format are files sent in?
All files are sent as PDFs. JPGs are available on request for custom orders. Files for home printing are sent as multiples on a standard sheet of A4 or letter sized paper, depending on where you live. If you have precut paper please let us know as you order. Professional files are sent as a single file with bleed and crop marks. Genereally copy shops will take the professional file set up, but it can depend on ther equipment and even the person that serves you on the day. If you need multiple designs to a standard sheet just let us know as soon as you can.
Photo labs are also an options for printing items like photo save the dates, these are sent in JPG format.
We can also supply files for emailing. Each additional file format is $5.

**What paper should I use?
We recommend using a quality thick paperstock for wedding stationery, white or off white, not coloured. A very minimum of 200 gsm (110lbs). Around 300gsm is great, heavy cardstock.
If you're printing at home check your printers manual first for the maximum paper thickness it can take. Don't forget there are a huge range of paper finishes available from gloss to recycled, shimmer effects and textured feels. If you need a suggestion to suite a design just ask.

**How do I change the text?
On custom orders we do that for you! As you place your order leave your wording in the notes to seller box. I'm afraid due to copyright concerns we do not sell individual graphics, original working files or unpersonalised, blank files except in the case of gift tags and place cards. If you would like an instant download customising please contact us for a quote.

**Can I use a design for something different like a baby shower or birthday?
Absolutely, don't feel restricted. The text we show is just an example, if you see a design you like it can be adapted to shower invitations, anniversary parties, birthdays and more. Just supply your wording.

**Can I change the colour or font?
Alternative colour options are available for almost all of our designs. The colour options will be pictured on the listing, please choose from our options as just saying green or red can be very subjective and will delay your order.
Fonts can be changed at an additional cost of $5 per file (with the exception of instant downloads) https://www.etsy.com/listing/54175195/font-change
If you still don't see quite what you're looking for we can customise most of our designs to fit your needs, don't be shy, just ask. This can start from as little as $5.

**Can I get a printed sample?
As each person prints out their own stationery using different printers and different paper we don't offer printed samples.

**Can I supply text in a different language?
As long as it doesn't require special fonts it should be ok. Make sure your instructions are very clear, as we probably wont know where to start a new line or if something should be capitalised for example. So far we have designed in Spanish, French, German, Hebrew and even Chinese. Some language changes will incur an additional fee so please check with us first.

**What size is it?
Sizes are shown on each listing. Most of our designs can also be customised to fit your size requirements, there may be small a resize fee so check first.
You must chose your size before we begin designing, any resizing after the first proof has been sent will incur a resize fee.
Most of our stationery files fit onto standard A4 or letter sheets of paper for easy printing. If you are printing at home we will fit as many designs as we can onto one sheet to save you money and paper. Professional print files will just be the one design with bleed and crop marks.

Standard sizes are:
Invitations - 5x7" for north america and rest of world. A5, 210x148mm or 5x7" for rest of world
Save the dates - 6x4" or 5.5x4.25" for north america and rest of world. A6, 148x105mm or 6x4" for rest of world.
If sizes are not supplied on ordering and our request for your sizes is not answered, they will be sent as above.

**I can't open the file you sent.
We send files as PDFs, JPGs on request. PDFs you will need to view in Adobe Reader or Adobe Acrobat Professional (you can download Reader for free if you don't already have it.) You will should view files on a computer - NOT a phone or tablet. PDFs should be accessed on a computer - we do not provide tech support for accessing files off phones and tablets. We recommend for a more accurate view you open the file in full in acrobat rather than looking at it within the email system.

ABN 67 352 298 313