Custom Pet Portrait Ornament - Dog Portrait Ornament - Dog Ornament - Painted Dog Ornament - Puppy Ornament - Custom pet ornament

All sales are FINAL. With all items being made to order and customized to each person, any refunds can not be accepted. Should the order be an actual custom order, communication will be established between artist and customer, as well as images sent for approval before being mailed.

All mailed items are insured. Should anything arrive broken, please contact me IMMEDIATELY with pictures of the damage and the original packing. I will submit a claim and work on replacing your items as soon as possible. Should it be a time sensitive gift, please let me know so we can work the best scenario out. Should you choose to just forgo the replacement order and would like a refund, please contact your local post office to submit a claim directly with them.

Turnaround times are posted in each item detail, as well as shop banner. Times can vary on season but ALL items are set to a two-three week turnaround UNLESS otherwise noted or discussed. Please, please message me before hand in order to ensure your deadline is doable. Otherwise, please assume item will not ship till MAX three week mark.

I ship to the address on file with Etsy. Please confirm your address is up to date and correct upon checkout. I do ship items as gifts as well, and would be happy to include a card with a personal message from you in the package.

All glasses are tagged with a care card, wrapped in tissue paper and bubble wrapped. Recycled paper and materials are then used to pack the item. A recycled box may also be used in packing. This helps cut down on "handling" fees, so I can keep shipping costs as minimal as possible.
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All items are shipped Priority Mail via USPS, unless otherwise noted. Each package will have a tracking number as well as be insured. Tracking numbers should be emailed to buyer upon shipment.

I do ship internationally. Charges will need to be calculated per order and will also be shipped using USPS Priority Mail, unless otherwise noted. If fees for package exceed those paid, other options will be considered, including parcel. However, any additional customs fees upon delivery will still be the BUYERS responsibility.

Custom orders are the base of my business and I would love to help you create your own one of kind glass. Please feel free to contact me about any ideas you may have.
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Purchase of any item in my shop will signify you have read and comply with all polices listed.