Ruby Diamonds Emerald Halo Engagement Ring Custom Wedding Anniversary

Please note- we have a 3-4 week creation time (not inducing holidays) from the time payment clears. All pieces are handmade Just for You & your specifications. Please note sometimes there are some things out of our control that might cause a delay in your order. Such as custom cut gems, etc. Custom rings to your specifications will have a longer creation time, Average is 6-8 weeks (depending on complexity). This time is for creating your piece only & does not include shipping/transit time.

**Please note if your ring has custom cut gems this can increase the the time it takes for your ring to be completed. Time frame is about 4-6+ for Custom gems (not inducing holidays). The cutters we use can get busy, which can delay the time it takes for us to receive them. Their gems are really amazing & worth the wait.

~Shipping~
Orders are shipped after your piece has been completed & full payment/payments have been fully cleared.

US Orders
All our items are safely shipped via USPS Priority, or can be upgraded to Express for an additional cost. All packages are Insured for safety. Shipped to a confirmed address & Adult Signature is required.

International Orders
Are Shipped International Priority mail, or can be upgraded to Express for an additional cost. All packages are insured & also require as Adult signature. You are responsible for all import costs & taxes/duties (this is determined by your countries customs & we have no control over this. These fees do not come to us & are not charged by us).

**Please make sure someone is there to sign for your package. This is the safest way for your protection**

**Please make sure your address is correct. If not, you will be responsible for the costs to reship your package, once it gets returned to us

Lifetime Checkup, Cleaning & Polishing
You can send your piece in to be Checked, Polished & Cleaned every 6 months to a year. You are responsible for shipping to us & Return shipping back to you. Please contact us before shipping any items.

1 Year Limited Manufacturer Warranty Info
We want you to feel comfortable purchasing from us & care about each piece we create.

If there is a Manufacturer defect with your ring within the first 1 Year, we will repair it for you. Please contact us with photos & details. If the damage is not due to a defect we will let you know what the options are. Our Warranty doesn't cover normal wear & tear, or intentional/unintentional/misuse damage. You are responsible for shipping to us & Return shipping back to you.

Should another jeweler alter the piece in any way (including resizing), this will void the warranty. Any damage that has been done intentionally, or from improper use, will also void the warranty. Please take care of your piece & treat it delicately (as with any jewelry)

Please wear your jewelry with the tender loving care it deserves. Should the piece be damaged in any way from intentional/unintentional misuse, this will void the warranty (not limited to physical or chemical damage)

Not included in the Warranty
-Normal wear & Tear from daily use
-Intentional/Unintentional/Misuse Damage
-Damage/Discoloration from chemicals (some examples-chlorine, pools, cleaning products, etc)
-Damage to prongs (bent, broken, caught on something) due to daily wear/use/misuse causing gems to get loose or fall out
-Chipping or breaking of gems due to use/misuse causing gems to get loose or fall out
-Loss or theft of gems

You will be responsible to ship it back to us safely & properly packaged in boxes & something to keep it from moving around & Return shipping back to you. Please make sure the package is fully insured. We are not responsible for lost/missing or damaged packages. After the 1 Year period, we will still be here to help you. We can repair your piece for a small fee + Shipping.

How to ship your item to us
**Please make sure you ship the same way we shipped to you.
1-Print out a Copy of our receipt & write a note with the Reason you are shipping to us & Authorization #
2-Place your ring box in a bag or use something to keep it from moving around during shipping
3-Place the Piece back in the Original Box or Similar Box
4-Package must be insured.
5-Let us know its been shipped & send us the Tracking number to your package
**We are not responsible for Lost/Missing or Damaged items & cannot resume responsibility for not shipping as described

Care
If you're doing heavy work, etc jewelry is supposed to be removed. You shouldn't use solvents, etc on your jewelry either (incl hand sanitizers, jewelry shouldn't be worn in swimming pools/chlorine, or exposed to any chemicals, etc). When you shower rings should be removed & not put back on until after you're finished with your routine (especially lotion, since that can give the ring & gems a dirty appearance). When you're sleeping it's best to remove jewelry as it can hit your headboard & accidentally damage your ring or gems. Please do not do activities like wear your ring to the gym, gardening & the like. Latex/Nitrile/Rubber gloves can/will loosen the prongs & cause gems to fall out.

Our Silver wrapped in Rhodium rings, will need to be re-dipped. You can have it done locally or send it to us for $35 + Shipping. This is not included in the warranty. With proper care you shouldn't have to do this more then once a year. The way you care for your piece will determine how long this will last. Please make sure you follow the care as described above.

Cleaning
Warm water with a little liquid soap & a soft bristle toothbrush (toddler/baby works great) is the best way to clean your ring at home without damaging it. Then dry by gently patting with a soft cloth

Size
**Please make sure you choose the correct size. Wearing a ring too big can be easily damaged from being knocked around. Should you need to resize after your ring is received, We can resize it for you, but there will be a $35 fee (higher prices for some larger sizes). Plus the cost of shipping. Eternity bands are not resizable. Please make sure the package is insured & properly packaged in boxes & something to keep it from moving around. We are not responsible for lost, damaged or stolen packages.

Center gems (damaged or lost) are not covered under our warranty. We always suggest having them insured. This can be done under your homeowners/renter policy.


By purchasing from us, you agree to our Terms & Policies. They may change at any time without further notice.