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Set of 2 - Engraved Whiskey Glasses - Custom Scotch Glasses - Custom Engraved Rocks Glasses - Groomsmen Scotch Glass - Whiskey Glasses

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Description

**PLEASE READ BELOW FOR ORDERING AND ENGRAVING INSTRUCTIONS**

The perfect set of 2 rocks glasses 10.25 oz each!

{Glass Specifications}
-3 1/2 x 3 1/8 x 3 1/4
-Glass
-Lead Free
-Dishwasher Safe

{Engraving Options}
-Name
-Initials
-Monogram Initials
--> If you would like all the glasses Identical please choose "All Same Letter(s)"
--> If you would like a different Name/Letter(s)/Initials on each glass please choose "All Diff Letter(s)"

{Ordering}
***FOR A PREVIEW/PROOF PLEASE GO TO:
https://www.kustomproductsinc.com/rocks-glass-style-7.html
-Choose Style (Second Picture in Listing)
-Add Engraving Instructions In Notes Section During Checkout
-Check Your Spelling! All Text Will Be Copied And Pasted
-Please Double Check Your Account Shipping Address

{Example For Note Section}

+STYLE 1: MSJ- Mike Jay Smith (Monorgram ***Please note all letters will be engraved in the exact order given***)

+STYLE 2: M | S - Mike Jay Smith

+STYLE 3: MSJ- Mike Jay Smith (Monorgram ***Please note all letters will be engraved in the exact order given***)

+STYLE 4: MSJ- Mike Jay Smith (Monorgram ***Please note all letters will be engraved in the exact order given***)

+STYLE 5: MSJ- Mike Jay Smith (Monorgram ***Please note all letters will be engraved in the exact order given***)

+STYLE 6: S - Smith

+STYLE 7: S - Smith

+STYLE 8: S - Smith

{If you want a custom design}
For fully custom logos please see #9 under the commonly asked Q & A page under "Polices" page or by clicking on this link:
https://www.etsy.com/shop/KustomProducts/policy?ref=shopinfo_policies_leftnav

Rush My Order:
https://www.etsy.com/listing/260670480/rush-processing

To Our Facebook Page:
https://www.facebook.com/KustomProductsInc/

To Our Main Page:
https://www.etsy.com/shop/KustomProducts

Different Glassware We Offer:
https://www.etsy.com/shop/KustomProducts/items?section_id=14271976

Different Styles For Rocks Glasses:
Style 1:
(2 glasses) https://www.etsy.com/listing/198197306/2-custom-whiskey-glasses-engraved-rocks
(4 glasses) https://www.etsy.com/listing/198373984/4-etched-scotch-glasses-custom-bourbon
Style 2:
(2 glasses) https://www.etsy.com/listing/198383963/2-whiskey-glasses-engraved-bourbon
(4 glasses) https://www.etsy.com/listing/198373966/4-personalized-whiskey-glass-etched
Style 3:
(2 glasses) https://www.etsy.com/listing/198384003/2-personalized-whiskey-glasses-engraved
(4 glasses) https://www.etsy.com/listing/198373938/4-groomsmen-scotch-glasses-custom-rocks
Style 4:
(2 glasses) https://www.etsy.com/listing/198373618/2-whiskey-glasses-engraved-personalized
(4 glasses) https://www.etsy.com/listing/198373924/4-etched-bourbon-glasses-custom-scotch
Style 5:
(2 glasses) https://www.etsy.com/listing/198384063/2-whiskey-glass-personalized-scotch
(4 glasses) https://www.etsy.com/listing/198373900/4-custom-whiskey-glasses-personalized
Style 6:
(2 glasses) https://www.etsy.com/listing/198384083/2-custom-whiskey-glasses-groomsmen-rocks
(4 glasses) https://www.etsy.com/listing/198373876/4-etched-bourbon-glasses-custom-scotch
Style 7:
(2 glasses) https://www.etsy.com/listing/198373682/2-engraved-whiskey-glasses-custom-scotch
(4 glasses) https://www.etsy.com/listing/198384245/4-engraved-whiskey-glasses-personalized
Style 8:
(2 glasses) https://www.etsy.com/listing/198384107/2-groomsmen-bourbon-glass-whiskey
(4 glasses) https://www.etsy.com/listing/198384205/4-custom-rocks-glasses-etched-scotch
Home Alone:
(2 glasses) https://www.etsy.com/listing/231686467/2-custom-rocks-glasses-etched-whiskey
(4 glasses) https://www.etsy.com/listing/231688479/4-etched-rocks-glasses-engraved-bourbon
Vines:
(2 glasses) https://www.etsy.com/listing/387032184/2-wedding-rocks-glasses-wedding-whiskey
**PLEASE READ BELOW FOR ORDERING AND ENGRAVING INSTRUCTIONS**

The perfect set of 2 rocks glasses 10.25 oz each!

{Glass Specifications}
-3 1/2 x 3 1/8 x 3 1/4
-Glass
-Lead Free
-Dishwasher Safe

{Engraving Options}
-Name
-Initials
-Monogram Initials
--> If you would like all the glasses Identical please choose "All Same Letter(s)"
--> If you would like a different Name/Letter(s)/Initials on each glass please choose "All Diff Letter(s)"

{Ordering}
***FOR A PREVIEW/PROOF PLEASE GO TO:
https://www.kustomproductsinc.com/rocks-glass-style-7.html
-Choose Style (Second Picture in Listing)
-Add Engraving Instructions In Notes Section During Checkout
-Check Your Spelling! All Text Will Be Copied And Pasted
-Please Double Check Your Account Shipping Address

{Example For Note Section}

+STYLE 1: MSJ- Mike Jay Smith (Monorgram ***Please note all letters will be engraved in the exact order given***)

+STYLE 2: M | S - Mike Jay Smith

+STYLE 3: MSJ- Mike Jay Smith (Monorgram ***Please note all letters will be engraved in the exact order given***)

+STYLE 4: MSJ- Mike Jay Smith (Monorgram ***Please note all letters will be engraved in the exact order given***)

+STYLE 5: MSJ- Mike Jay Smith (Monorgram ***Please note all letters will be engraved in the exact order given***)

+STYLE 6: S - Smith

+STYLE 7: S - Smith

+STYLE 8: S - Smith

{If you want a custom design}
For fully custom logos please see #9 under the commonly asked Q & A page under "Polices" page or by clicking on this link:
https://www.etsy.com/shop/KustomProducts/policy?ref=shopinfo_policies_leftnav

Rush My Order:
https://www.etsy.com/listing/260670480/rush-processing

To Our Facebook Page:
https://www.facebook.com/KustomProductsInc/

To Our Main Page:
https://www.etsy.com/shop/KustomProducts

Different Glassware We Offer:
https://www.etsy.com/shop/KustomProducts/items?section_id=14271976

Different Styles For Rocks Glasses:
Style 1:
(2 glasses) https://www.etsy.com/listing/198197306/2-custom-whiskey-glasses-engraved-rocks
(4 glasses) https://www.etsy.com/listing/198373984/4-etched-scotch-glasses-custom-bourbon
Style 2:
(2 glasses) https://www.etsy.com/listing/198383963/2-whiskey-glasses-engraved-bourbon
(4 glasses) https://www.etsy.com/listing/198373966/4-personalized-whiskey-glass-etched
Style 3:
(2 glasses) https://www.etsy.com/listing/198384003/2-personalized-whiskey-glasses-engraved
(4 glasses) https://www.etsy.com/listing/198373938/4-groomsmen-scotch-glasses-custom-rocks
Style 4:
(2 glasses) https://www.etsy.com/listing/198373618/2-whiskey-glasses-engraved-personalized
(4 glasses) https://www.etsy.com/listing/198373924/4-etched-bourbon-glasses-custom-scotch
Style 5:
(2 glasses) https://www.etsy.com/listing/198384063/2-whiskey-glass-personalized-scotch
(4 glasses) https://www.etsy.com/listing/198373900/4-custom-whiskey-glasses-personalized
Style 6:
(2 glasses) https://www.etsy.com/listing/198384083/2-custom-whiskey-glasses-groomsmen-rocks
(4 glasses) https://www.etsy.com/listing/198373876/4-etched-bourbon-glasses-custom-scotch
Style 7:
(2 glasses) https://www.etsy.com/listing/198373682/2-engraved-whiskey-glasses-custom-scotch
(4 glasses) https://www.etsy.com/listing/198384245/4-engraved-whiskey-glasses-personalized
Style 8:
(2 glasses) https://www.etsy.com/listing/198384107/2-groomsmen-bourbon-glass-whiskey
(4 glasses) https://www.etsy.com/listing/198384205/4-custom-rocks-glasses-etched-scotch
Home Alone:
(2 glasses) https://www.etsy.com/listing/231686467/2-custom-rocks-glasses-etched-whiskey
(4 glasses) https://www.etsy.com/listing/231688479/4-etched-rocks-glasses-engraved-bourbon
Vines:
(2 glasses) https://www.etsy.com/listing/387032184/2-wedding-rocks-glasses-wedding-whiskey

Payments

Secure options
  • Accepts Etsy Gift Cards and Etsy Credits
Etsy keeps your payment information secure. Etsy shops never receive your credit card information.
Kustom Products Inc accepts payment via Direct Checkout as well as PayPal. In some cases I even accept trade (never hurts to ask!)
Massachusetts residents are subject to a 6.25% sales tax, sorry friends! But look at the bright side, you probably saved a ton on shipping!

Returns & exchanges

I don't accept returns, exchanges, or cancellations
But please contact me if you have any problems with your order.
Returns and exchange details
No returns will be accepted on any personalized items. Do to the customization of the items they can not be resold to another customer and therefore all sales on these items are finial. All items will be customized EXACTLY how the words/dates/notes are given. If the item is damaged or not correct in anyway please contact us within 3 days of arrival of package.
If your item is received and it is incorrect or damaged please contact Kustom Products immediately so we can fix the problem and get another item out to you right away.
If the item needs to be returned or a request is made for a return label due to our error you have one week from the delivery of the label to send back the product for a full refund, any product sent out later then a week will not receive a whole refund, the shipping cost will be the responsibility of the buyer and a 50% fee of the purchase price will be given upon receipt of the items. After 3 weeks no refund will be eligible.
All items are personalized EXACTLY how the note is given so please check your spelling and dates! We have had some unusual date request and will no longer be emailing you to check the accuracy of the date due to processing times.
All damaged items must be reported within 3 days to receive a refund or a replacement.
If your item arrived incorrect and can be fixed the item will be corrected or a discount offered. If the item arrived damage please contact us right away.

Shipping policies

Kustom Products Inc is happy to ship anywhere in the world, as long as your part of the world allows my products!
All items are careful packaged with love using as many recycled products as we can.
To see you approximate ship by date for your item: click on "You" in the upper right hand corner of the page-click on "purchases and reviews". There you can view approximate ship date along with any tracking information once it is shipped.

Most items have a 3-5 business day turn around time not including shipping due to the time it takes to customize each piece. Please understand during holidays that the items could take up to 2 weeks, this does not include shipping to your location.

If you need an item quicker we do offer rush processing/shipping. In order to better help you answer if we can get you the order by your need by date we would need the following information:
-Date you need the item by
-Where it is being shipped to
-When you plan on making the purchase
-What Item you want to purchase
-How many of the item you want to purchase

Please understand the following:
Rush processing fee is based on the number of items, weight of items, where the items will be shipped to, and how quickly those items are needed. All rush processes are "after hours." No item will reserve priority over another and all items all processed in the order that they are received. If you need an order rushed, the order will be fulfilled after hours so to not effect the order of the other items. Please note that part of the rush processing fee is the cost of an employee working after hours.

Both domestic and international packages are shipped USPS and FedEx at this time. Most FedEx packages are only the heavier domestic packages unless otherwise stated/requested in your checkout.

Please allow 2 days to 3 weeks, this includes international packages, from the ship date for the arrival of the package. During seasonal times delivery could take up to 4-5 weeks. Also please note that any buyers are responsible for any Customs Fees, taxes, tariffs, or other duties incurred.

Please note that some countries will hold packages coming in from out of their country. This time is not included in the shipping time as customs has a legal right to hold packages for any reasonable time they see fit.

We know that you are very excited about receiving your product and would love to email us to check up on the process and timing. Please understand that we are a small company and the person who answers the emails also sets up the layouts of your products. Due to this we ask that you please keep your emails to a minimum as it delays everyone's orders and know that we are absolutely doing everything we can to get your product out to you as fast as humanly possible.
Kustom Products Inc is happy to ship anywhere in the world, as long as your part of the world allows my products!
All items are careful packaged with love using as many recycled products as we can.
To see you approximate ship by date for your item: click on "You" in the upper right hand corner of the page-click on "purchases and reviews". There you can view approximate ship date along with any tracking information once it is shipped.

Most items have a 3-5 business day turn around time not including shipping due to the time it takes to customize each piece. Please understand during holidays that the items could take up to 2 weeks, this does not include shipping to your location.

If you need an item quicker we do offer rush processing/shipping. In order to better help you answer if we can get you the order by your need by date we would need the following information:
-Date you need the item by
-Where it is being shipped to
-When you plan on making the purchase
-What Item you want to purchase
-How many of the item you want to purchase

Please understand the following:
Rush processing fee is based on the number of items, weight of items, where the items will be shipped to, and how quickly those items are needed. All rush processes are "after hours." No item will reserve priority over another and all items all processed in the order that they are received. If you need an order rushed, the order will be fulfilled after hours so to not effect the order of the other items. Please note that part of the rush processing fee is the cost of an employee working after hours.

Both domestic and international packages are shipped USPS and FedEx at this time. Most FedEx packages are only the heavier domestic packages unless otherwise stated/requested in your checkout.

Please allow 2 days to 3 weeks, this includes international packages, from the ship date for the arrival of the package. During seasonal times delivery could take up to 4-5 weeks. Also please note that any buyers are responsible for any Customs Fees, taxes, tariffs, or other duties incurred.

Please note that some countries will hold packages coming in from out of their country. This time is not included in the shipping time as customs has a legal right to hold packages for any reasonable time they see fit.

We know that you are very excited about receiving your product and would love to email us to check up on the process and timing. Please understand that we are a small company and the person who answers the emails also sets up the layouts of your products. Due to this we ask that you please keep your emails to a minimum as it delays everyone's orders and know that we are absolutely doing everything we can to get your product out to you as fast as humanly possible.

Additional policies

What is Engraving? Laser Engraving in the process or art of cutting or carving a design on a hard surface, especially so as to make a print or design.

On wood type products the engraving will remove layers of the wood creating a carving that you can feel to the touch. On these types of products most will be color filled to enhance the engraving or to make it "pop" drawing your attention to the engraved word or design. The color fill will not actually fill in the engraving and you will still be able to feel it.
For cutting boards it is suggested that you used the side not engraved and wash with warm soap and water. Please treat cutting board with oil to prevent the wood from drying out.
On Bamboo cutting boards and other bamboo products please note that the bamboo is a natural product that is built in different layers together that will cause a shade or a slight variance in color. Please note no two pieces are a like so the board will slightly differ in color and grain pattern, including the engraving on different sections on the same piece.

On glass/crystal type products the laser literally removes small pieces about the size of sand from the glass/crystal to create a frosted look. The frosted look is permanently cut into the products and will have a slightly rough feeling to the touch and can have a raised feeling to it. Strong glass/crystal must be used because the laser is effecting the stability of the product. If a thin product is used the glass/crystal could break under very hot or cold temperatures. It is HIGHLY recommended that all engraved glass/crystal is only hand washed with no abrasive cleaners or scrubbers. An abrasive cleaner or scrubber can effect the engraving making a section of the engraving look lighter or darker then another section. If you accidentally use a abrasive cleaner and you get a slight color change you can try lightly buffing the entire engraving with a Mr. Clean or sponge with a light abrasive.
**All color filled glasses can only be hand washed, no exceptions. All color fill is guaranteed permanent if hand washed. If for any reason (including accidentally dish washing) the color fill starts to fade I offer free new color fill buffing on your items, however all shipping cost will be the responsibility of the purchaser.

On flasks products the engraving will remove the anodized aluminum (the color on the flasks) revealing the stainless steel underneath. On the stainless steel flasks a bonding agent will be used so when it is placed on the flask and subjected to high heat (from the laser) the bonding agent will turn black in the area of the wording/design.
All flasks should be washed with warm soap and water and no abrasive cleaners. An abrasive cleaner can effect the bonding agent as well as the anodized aluminum.

I accept custom orders! Do you have a design in mind? Give me a shout!

All artwork, reproductions, and images on https://www.etsy.com/shop/KustomProducts are copyrighted (c) by Kathleen Cheever. All rights reserved.

Common Questions:

1. How long until I get my products?

Processing time for most items is 3-5 business days. Please remember that each item is customized to your specifications and therefore take a little time to create. The processing time does not include shipping, shipping is based on where you live and the shipping method you choose.

2. I need my items quicker then the processing time offered is this possible?

Yes! Rush processing is available however there will be an extra fee involved. Rush processing fee is based on the number of items, weight of items, where the items will be shipped to, and how quickly those items are needed. All rush processes are "after hours." No item will reserve priority over another and all items all processed in the order that they are received. If you need an order rushed, the order will be fulfilled after hours so to not effect the order of the other items. Please note that part of the rush processing fee is the cost of an employee working after hours.

3. What are the extra fees and why are there extra fees?

The extra fees will very by item. Some of the extra fees could be:
-Priority Shipping-based on the amount and weight of the item along with where the items need to be shipped to.
-Rush Processing-Please understand that EVERYONE needs/wants their items as quickly as possible and one customer's item will for NO reason be placed in priority over another customers item. Because of this all rush processing orders are filled after hours or on weekends and will occur and rush processing fee. All rush processing fees will be in the range of $5-$50 depending on the size of the project and how quickly the items are needed.

4. What mail carrier do you use and how long will it take to receive my items once they are shipped.

At the current time my main provider is USPS with very few packages being shipped out FedEx. USPS website states the following for shipping in the 48 USA:
All items under 13 oz 2-5 days
All other items 2-9 days
Priority items 1-3 days

USPS Shipping outside the USA:
Standard Mail 5-16 Business Days
Priority Mail 6-10 Business Days
Express Mail 3-5 Business Days

**ALL customs can stop and hold packages for any amount of time and is not covered by shipping times, if customs is holding your item the average time is 4-7 business days. If you have a question about the holding please contact your local Postal Company.

5. I am a foreign buyer, what fee will be associated with my package?

All countries have their own fee associated with packages being mailed in from a foreign buyer. Please contact the appropriate government agency to find out what your fees will be. All packages will be marked as goods sold without exception. It is against the law for a company in the USA to ship goods overseas to a buyer as a gift, please do not ask us to break the law. All fees relating to the package within the buyers country will be the responsibility of the buyer.

6. Do you accept returns?

Please double check the listing descriptions for all details of the items including materials and size.
No returns will be accepted on any personalized items. Do to the customization of the items they can not be resold to another customer and therefore all sales on these items are finial. All items will be customized EXACTLY how the words/dates/notes are given. If the item is damaged or not correct in anyway please contact us within 3 days of arrival of package.
If your item is received and it is incorrect or damaged please contact Kustom Products immediately so we can fix the problem and get another item out to you right away.
If the item needs to be returned or a request is made for a return label due to our error you have one week from the delivery of the label to send back the product for a full refund, any product sent out later then a week will not receive a whole refund, the shipping cost will be the responsibility of the buyer and a 50% fee of the purchase price will be given upon receipt of the items. After 3 weeks no refund will be eligible.
All items are personalized EXACTLY how the note is given so please check your spelling and dates!
All damaged items must be reported within 3 days to receive a refund or a replacement.
If your item arrived incorrect and can be fixed the item will be corrected or a discount offered. If the item arrived damage please contact us right away.
If you order an item that is not customized and you wish to return it the item will need to be returned within 3 business days in its original condition with all of its original packing insured in anyway. The postage of the item being shipped to the buyer along with the item being shipped back to the seller will be the responsibility of the buyer. In addition there will be a 10% re-stocking free of the item upon receipt.
If the item is damaged in transit on the way back to the seller the responsibility of the damage claim to recoup cost will be the responsibility of the shipping party, the buyer.
Any non personalized item can be returned up to 5 business days after receipt of the item, any item returned and postmarked after the 3 days and up to the 5 days will be subject to a 20% re-stocking fee.

7. My item came in damaged/missing what do I do?

All damaged items must be reported with a picture of the damage as well as the box within 3 days of shown delivery. If more then 1 item is damaged/missing please send identifiable individual pictures or one picture that shows all the damaged items together. Please send a picture of the box as well as all damaged items. As soon as the items damage is verified a new item will be sent out asap. In the case that those items are no longer available an issue for the cost of the items will be refunded.
Any items that are not reported within the 3 days will not receive a refund or replacement item at no cost. After the 3 day time period all damage must be reported by the buyer directly to the shipping company to recoup funds lost. Most shipping companies have a 30 day window to report damage/missing items.

The reason we require all damaged/missing items to be reported by the buyer after the 3 day time period is USPS and FedEx has been requesting physical proof of the damage/missing items/packaging after that time period. As we do not have the product on hand nor the packaging this is not something we can produce.

If you wish us to report the damage/missing item(s) for you after the 3 day time period we would be happy to do so. In that case we would report them item with your pictures. The item must be held by you until USPS makes a decision if they want physical proof of the item and/or confirmation from you that the item is damaged/missing.
-If they want confirmation they will send you a letter asking for verification that you did in fact get a damaged item.
-If they want physical proof the item/packaging will need to be presented to your local post office.
After USPS determines that the item is broken/missing they will send a confirmation to our company. Only after that confirmation is received will a new product be made and shipped to replace the broken/missing item.
We would be happy to make you a custom listing to replace a single item if you would like to reorder.

8. Do you accept cancellations on your items?

Due to the orders we have and the time we are trying to turn around orders no cancellations will be excepted more then an hour after the order is made. If you need to cancel your order within an hour of purchase you must email our shop via ETSY MESSAGE ONLY to request the cancellation. Any cancellation request after an hour will not be accepted.

9. Can I change what I want on my items?

As long as your product is not in production we will except changes to your item within a reasonable time frame. If we have a question about your item and what you want engraved we will contact you immediately. If we do not hear back from you within 24 hours we will move forward, if possible, on your item using the setup or style that you chose.
For example-If you choose a monogram style engraving and you give initials and you do not respond to an email for clarification on your engraving within 24 hours your item will move into production using the monogrammed style you chose with the letters in the exact order you sent them.

10. Do you do proofs/mock ups/pictures of your items?

Due to work load I do not do proofs/mock ups/pictures of items at no cost, doing so would add a 2-4 day extra processing time for all items. The reason is every day we get 10-20 requests for such items, the average mock up/picture takes 5-20 minutes a piece resulting in 1-7 hours a day. If you would like a proof/mock up/picture of your item an extra $5 charge will be added onto your item cost per proof needed, during the holiday it is $10.
If you would like a proof you can purchase it in the following listing:
https://www.etsy.com/listing/511110234/rush-processingshippingproof?ga_search_query=rush&ref=shop_items_search_2

11. For custom Images:

***You must have rights to use any image that is presented to me. It is illegal for me to use ANY trademarked image (Sports teams, Disney, etc)
All images need to be in a vector style format as well as black and white. A vector image is made up of paths not of pixels which results in clean lines that the laser can read. Any none vector image (.jpg for example) shows pixels which the laser will pick up and engrave onto your objects resulting in an image that will look blurry. The acceptable vector formats are: .ai, .cdr, .eps. Please note that .png images will not be acceptable.
If you have an image that is not a vector format such as a .jpg that you would like to use I can either have a graphic artist trace it out for you at a cost of $10-$75 in most cases, or you can go to a site such as www.vectormagic.com where you can sign up for free and get multiple conversions into a vector image. If you go this route I would need the .eps file that you download from the site. Please note if the image does not convert well the cost would still apply.
After the image is in the correct format a minimum of a $5 fee per item will be charged.
Please notify us on Etsy what email you will be sending the image from and email the image to info [!at] KustomProductsinc.com
Due to multiple request sending the wrong format image and a lot of back and forth emails if we do not receive the correct format within 2 emails the charge will apply for the vector tracing if you would like to move forward.

12. Shipping Address:

PLEASE try and make sure the address that is on your order is the correct address your package needs to be shipped to in order not to have any confusion. All orders are shipped to the address per the account and all shipping cost are calculated out per the weight of your package and address. If your address is incorrect please contact through your order on ETSY asap!
If we change your address please note: We can only change the address in your notes and then change the address on the label. As we have NO access to your personal information we cannot change your address in your account. Therefore when the package is shipped it will initially look like it is going to the address on you account regardless of us changing the shipping address.
If an order is returned for an incorrect shipping address a new listing will be created for you to re-pay to ship your item. The cost is the same to re-ship your item as the initial cost of the shipping. This is because if the address w=mistake was not the fault of USPS it will cost the same amount to re-ship your package. If your address is correct and you believe the mistake is that of USPS then ONLY THE BUYER with the address can file a claim against USPS in order to recoup their lost money. There will still be a charge to re-send the package.
All packages that are not claimed/re-shipped within 60 day will be discarded and no refund or credit will be made.

13. Barrel Instructions
Instructions & Barrel Prep

Your New Barrel
Keep your barrel shrink-wrapped, out of direct sunlight in a cool (55 - 60 degree) and optimally humid (65%-75%) area until ready to use.
Barrel Prep
Begin by rinsing out the barrel to remove any charred bits and pieces of wood that might have shaken loose in shipping. Using a rubber mallet, carefully tap in the spigot (just until snug) and refill the barrel with tap water. Fill the barrel with Water. It is normal for the barrel to drip until the wood has swelled. Once the dripping stops, keep the water in the barrel for an additional 24 hours to fully hydrate the staves. Empty and rinse again. Fill to the top with your favorite spirit. Using a twist, push and turn action place the bung/cork in tightly.
Aging
The length of time your spirits age and mellow in the barrel depends on personal taste. Small barrels will begin imparting oak flavor quickly - check every two to three weeks for taste and top off what has been lost to the angels' share. When pleased with your results, pour into your favorite decanter or bottle and enjoy.
The Rule of Thumb for Aging in Smaller Barrels
Using a smaller sized barrel changes the amount of surface area or the amount of wood barrel in contents. This larger ratio of wood to liquor has a direct impact on the flavor and length of the aging process and is the very reason that aging in a smaller barrel is much faster. For example, liquor can be aged out in four to six months when aging in a 20 L barrel versus years using the standard large 53-59 gallon barrel.
The rule of thumb for aging in smaller barrels:
1 L Oak Barrel - one to two weeks
Check your barrels and their contents every couple of weeks - top off when necessary.
Temperature and Humidity
Temperature also impacts the aging process due to the amount of oxidation that occurs at different temperatures. Higher temperatures accelerate this process while lower temperatures result in slower oxidation. Ideally there would be great variations between night and day temperatures. These fluctuations in temperature, along with changes in barometric pressure, have been shown to actually force the whiskey, wine or ale in and out of the wood, resulting in maximum flavor and character.
Oxygen enters a barrel when water or alcohol is lost due to evaporation - often called the "angels share". In an environment with 100% relative humidity, very little water evaporates and so most of the loss is alcohol - a useful trick of one has a liquor or wine with very high proof. Most beverages are topped up from other barrels or bottles to prevent significant oxidation. With small barrels, it's recommended to top off the barrel every one or two weeks.
In a nutshell ...
- Low Humidity - primarily water lost resulting in higher alcohol content. Dry air and higher temperatures will result in more water being lost (alcohol content goes up).
- High Humidity - primarily alcohol lost resulting in losing the alcoholic strength of the product. When stored at 60% relative humidity or higher, primarily alcohol loss. Humid atmospheres with moderate temperatures will lead to more alcohol than water evaporating.
Additional Information
- As the barrels are a wood product, they are subject to the wood drying and shrinking. Oak Barrels, Ltd. offers no guarantee against shrinkage.
- In order for the spigot to flow freely, please remember to remove the bung/cork before you open the spigot ... pour from the spigot ... then close the spigot and finally ... replace the bung/cork.
- To keep your barrels performing and looking their best, please keep them stored in a protected area away from the elements and optimally in a cool and relatively humid area.
- Barrels with painted black steel hoops are particularly susceptible to moisture. A little care goes a long way. Prevent excessive staining and rust by keeping the exterior of the barrel dry.
- Avoid water stains by using a funnel to carefully fill your new barrel.
- Sandpaper will generally remove any stains or marks on the barrel.
- As the barrels are handcrafted, liquid volume is approximate.
- You should be able to reuse your barrel from 3-5 times ... remember that each aging will take longer than the previous one.
- Please do not nail or put screws into the hoops or staves as doing so will compromise the oak and might cause damage that is not covered by our return policy.
- If you want to age a different type of spirit then was initially aged in it, we recommend you use a new barrel.
- For your safety, if using chemicals to clean/sanitize your barrels, please follow the manufacturer's instructions for proper use.

14. Can I pick up my items from your location?
All items must be shipped, we are an online retailer only.

15. Want to receive 10% off of your order? Read below!
If you are reading this is an email message it is because we are looking for some unique photos to use in our listings! Getting married and you have a wedding photographer? Have the photographer take some pictures of the items you are giving to your wedding party and then submit the photos to us!
If you are reading this on your own and you believe you have some great photos of our products please feel free to submit them! We have taken many such photos!
Requirements:
-Photos must be clear and to high standards that feature the product
-There can be no other product in the photos
-There can be no faces in the photos unless you wish to print and have everyone in the photo sign a declaration that they give permission for their photo to be used, if you would like a copy of the declaration needed please let us know. The photos can show hands or other parts of the body showing.
-By sending us the photos you are stating that the photos are yours and that you give Kustom Products Inc and all it affiliates the right to use the photos.
What is Engraving? Laser Engraving in the process or art of cutting or carving a design on a hard surface, especially so as to make a print or design.

On wood type products the engraving will remove layers of the wood creating a carving that you can feel to the touch. On these types of products most will be color filled to enhance the engraving or to make it "pop" drawing your attention to the engraved word or design. The color fill will not actually fill in the engraving and you will still be able to feel it.
For cutting boards it is suggested that you used the side not engraved and wash with warm soap and water. Please treat cutting board with oil to prevent the wood from drying out.
On Bamboo cutting boards and other bamboo products please note that the bamboo is a natural product that is built in different layers together that will cause a shade or a slight variance in color. Please note no two pieces are a like so the board will slightly differ in color and grain pattern, including the engraving on different sections on the same piece.

On glass/crystal type products the laser literally removes small pieces about the size of sand from the glass/crystal to create a frosted look. The frosted look is permanently cut into the products and will have a slightly rough feeling to the touch and can have a raised feeling to it. Strong glass/crystal must be used because the laser is effecting the stability of the product. If a thin product is used the glass/crystal could break under very hot or cold temperatures. It is HIGHLY recommended that all engraved glass/crystal is only hand washed with no abrasive cleaners or scrubbers. An abrasive cleaner or scrubber can effect the engraving making a section of the engraving look lighter or darker then another section. If you accidentally use a abrasive cleaner and you get a slight color change you can try lightly buffing the entire engraving with a Mr. Clean or sponge with a light abrasive.
**All color filled glasses can only be hand washed, no exceptions. All color fill is guaranteed permanent if hand washed. If for any reason (including accidentally dish washing) the color fill starts to fade I offer free new color fill buffing on your items, however all shipping cost will be the responsibility of the purchaser.

On flasks products the engraving will remove the anodized aluminum (the color on the flasks) revealing the stainless steel underneath. On the stainless steel flasks a bonding agent will be used so when it is placed on the flask and subjected to high heat (from the laser) the bonding agent will turn black in the area of the wording/design.
All flasks should be washed with warm soap and water and no abrasive cleaners. An abrasive cleaner can effect the bonding agent as well as the anodized aluminum.

I accept custom orders! Do you have a design in mind? Give me a shout!

All artwork, reproductions, and images on https://www.etsy.com/shop/KustomProducts are copyrighted (c) by Kathleen Cheever. All rights reserved.

Common Questions:

1. How long until I get my products?

Processing time for most items is 3-5 business days. Please remember that each item is customized to your specifications and therefore take a little time to create. The processing time does not include shipping, shipping is based on where you live and the shipping method you choose.

2. I need my items quicker then the processing time offered is this possible?

Yes! Rush processing is available however there will be an extra fee involved. Rush processing fee is based on the number of items, weight of items, where the items will be shipped to, and how quickly those items are needed. All rush processes are "after hours." No item will reserve priority over another and all items all processed in the order that they are received. If you need an order rushed, the order will be fulfilled after hours so to not effect the order of the other items. Please note that part of the rush processing fee is the cost of an employee working after hours.

3. What are the extra fees and why are there extra fees?

The extra fees will very by item. Some of the extra fees could be:
-Priority Shipping-based on the amount and weight of the item along with where the items need to be shipped to.
-Rush Processing-Please understand that EVERYONE needs/wants their items as quickly as possible and one customer's item will for NO reason be placed in priority over another customers item. Because of this all rush processing orders are filled after hours or on weekends and will occur and rush processing fee. All rush processing fees will be in the range of $5-$50 depending on the size of the project and how quickly the items are needed.

4. What mail carrier do you use and how long will it take to receive my items once they are shipped.

At the current time my main provider is USPS with very few packages being shipped out FedEx. USPS website states the following for shipping in the 48 USA:
All items under 13 oz 2-5 days
All other items 2-9 days
Priority items 1-3 days

USPS Shipping outside the USA:
Standard Mail 5-16 Business Days
Priority Mail 6-10 Business Days
Express Mail 3-5 Business Days

**ALL customs can stop and hold packages for any amount of time and is not covered by shipping times, if customs is holding your item the average time is 4-7 business days. If you have a question about the holding please contact your local Postal Company.

5. I am a foreign buyer, what fee will be associated with my package?

All countries have their own fee associated with packages being mailed in from a foreign buyer. Please contact the appropriate government agency to find out what your fees will be. All packages will be marked as goods sold without exception. It is against the law for a company in the USA to ship goods overseas to a buyer as a gift, please do not ask us to break the law. All fees relating to the package within the buyers country will be the responsibility of the buyer.

6. Do you accept returns?

Please double check the listing descriptions for all details of the items including materials and size.
No returns will be accepted on any personalized items. Do to the customization of the items they can not be resold to another customer and therefore all sales on these items are finial. All items will be customized EXACTLY how the words/dates/notes are given. If the item is damaged or not correct in anyway please contact us within 3 days of arrival of package.
If your item is received and it is incorrect or damaged please contact Kustom Products immediately so we can fix the problem and get another item out to you right away.
If the item needs to be returned or a request is made for a return label due to our error you have one week from the delivery of the label to send back the product for a full refund, any product sent out later then a week will not receive a whole refund, the shipping cost will be the responsibility of the buyer and a 50% fee of the purchase price will be given upon receipt of the items. After 3 weeks no refund will be eligible.
All items are personalized EXACTLY how the note is given so please check your spelling and dates!
All damaged items must be reported within 3 days to receive a refund or a replacement.
If your item arrived incorrect and can be fixed the item will be corrected or a discount offered. If the item arrived damage please contact us right away.
If you order an item that is not customized and you wish to return it the item will need to be returned within 3 business days in its original condition with all of its original packing insured in anyway. The postage of the item being shipped to the buyer along with the item being shipped back to the seller will be the responsibility of the buyer. In addition there will be a 10% re-stocking free of the item upon receipt.
If the item is damaged in transit on the way back to the seller the responsibility of the damage claim to recoup cost will be the responsibility of the shipping party, the buyer.
Any non personalized item can be returned up to 5 business days after receipt of the item, any item returned and postmarked after the 3 days and up to the 5 days will be subject to a 20% re-stocking fee.

7. My item came in damaged/missing what do I do?

All damaged items must be reported with a picture of the damage as well as the box within 3 days of shown delivery. If more then 1 item is damaged/missing please send identifiable individual pictures or one picture that shows all the damaged items together. Please send a picture of the box as well as all damaged items. As soon as the items damage is verified a new item will be sent out asap. In the case that those items are no longer available an issue for the cost of the items will be refunded.
Any items that are not reported within the 3 days will not receive a refund or replacement item at no cost. After the 3 day time period all damage must be reported by the buyer directly to the shipping company to recoup funds lost. Most shipping companies have a 30 day window to report damage/missing items.

The reason we require all damaged/missing items to be reported by the buyer after the 3 day time period is USPS and FedEx has been requesting physical proof of the damage/missing items/packaging after that time period. As we do not have the product on hand nor the packaging this is not something we can produce.

If you wish us to report the damage/missing item(s) for you after the 3 day time period we would be happy to do so. In that case we would report them item with your pictures. The item must be held by you until USPS makes a decision if they want physical proof of the item and/or confirmation from you that the item is damaged/missing.
-If they want confirmation they will send you a letter asking for verification that you did in fact get a damaged item.
-If they want physical proof the item/packaging will need to be presented to your local post office.
After USPS determines that the item is broken/missing they will send a confirmation to our company. Only after that confirmation is received will a new product be made and shipped to replace the broken/missing item.
We would be happy to make you a custom listing to replace a single item if you would like to reorder.

8. Do you accept cancellations on your items?

Due to the orders we have and the time we are trying to turn around orders no cancellations will be excepted more then an hour after the order is made. If you need to cancel your order within an hour of purchase you must email our shop via ETSY MESSAGE ONLY to request the cancellation. Any cancellation request after an hour will not be accepted.

9. Can I change what I want on my items?

As long as your product is not in production we will except changes to your item within a reasonable time frame. If we have a question about your item and what you want engraved we will contact you immediately. If we do not hear back from you within 24 hours we will move forward, if possible, on your item using the setup or style that you chose.
For example-If you choose a monogram style engraving and you give initials and you do not respond to an email for clarification on your engraving within 24 hours your item will move into production using the monogrammed style you chose with the letters in the exact order you sent them.

10. Do you do proofs/mock ups/pictures of your items?

Due to work load I do not do proofs/mock ups/pictures of items at no cost, doing so would add a 2-4 day extra processing time for all items. The reason is every day we get 10-20 requests for such items, the average mock up/picture takes 5-20 minutes a piece resulting in 1-7 hours a day. If you would like a proof/mock up/picture of your item an extra $5 charge will be added onto your item cost per proof needed, during the holiday it is $10.
If you would like a proof you can purchase it in the following listing:
https://www.etsy.com/listing/511110234/rush-processingshippingproof?ga_search_query=rush&ref=shop_items_search_2

11. For custom Images:

***You must have rights to use any image that is presented to me. It is illegal for me to use ANY trademarked image (Sports teams, Disney, etc)
All images need to be in a vector style format as well as black and white. A vector image is made up of paths not of pixels which results in clean lines that the laser can read. Any none vector image (.jpg for example) shows pixels which the laser will pick up and engrave onto your objects resulting in an image that will look blurry. The acceptable vector formats are: .ai, .cdr, .eps. Please note that .png images will not be acceptable.
If you have an image that is not a vector format such as a .jpg that you would like to use I can either have a graphic artist trace it out for you at a cost of $10-$75 in most cases, or you can go to a site such as www.vectormagic.com where you can sign up for free and get multiple conversions into a vector image. If you go this route I would need the .eps file that you download from the site. Please note if the image does not convert well the cost would still apply.
After the image is in the correct format a minimum of a $5 fee per item will be charged.
Please notify us on Etsy what email you will be sending the image from and email the image to info [!at] KustomProductsinc.com
Due to multiple request sending the wrong format image and a lot of back and forth emails if we do not receive the correct format within 2 emails the charge will apply for the vector tracing if you would like to move forward.

12. Shipping Address:

PLEASE try and make sure the address that is on your order is the correct address your package needs to be shipped to in order not to have any confusion. All orders are shipped to the address per the account and all shipping cost are calculated out per the weight of your package and address. If your address is incorrect please contact through your order on ETSY asap!
If we change your address please note: We can only change the address in your notes and then change the address on the label. As we have NO access to your personal information we cannot change your address in your account. Therefore when the package is shipped it will initially look like it is going to the address on you account regardless of us changing the shipping address.
If an order is returned for an incorrect shipping address a new listing will be created for you to re-pay to ship your item. The cost is the same to re-ship your item as the initial cost of the shipping. This is because if the address w=mistake was not the fault of USPS it will cost the same amount to re-ship your package. If your address is correct and you believe the mistake is that of USPS then ONLY THE BUYER with the address can file a claim against USPS in order to recoup their lost money. There will still be a charge to re-send the package.
All packages that are not claimed/re-shipped within 60 day will be discarded and no refund or credit will be made.

13. Barrel Instructions
Instructions & Barrel Prep

Your New Barrel
Keep your barrel shrink-wrapped, out of direct sunlight in a cool (55 - 60 degree) and optimally humid (65%-75%) area until ready to use.
Barrel Prep
Begin by rinsing out the barrel to remove any charred bits and pieces of wood that might have shaken loose in shipping. Using a rubber mallet, carefully tap in the spigot (just until snug) and refill the barrel with tap water. Fill the barrel with Water. It is normal for the barrel to drip until the wood has swelled. Once the dripping stops, keep the water in the barrel for an additional 24 hours to fully hydrate the staves. Empty and rinse again. Fill to the top with your favorite spirit. Using a twist, push and turn action place the bung/cork in tightly.
Aging
The length of time your spirits age and mellow in the barrel depends on personal taste. Small barrels will begin imparting oak flavor quickly - check every two to three weeks for taste and top off what has been lost to the angels' share. When pleased with your results, pour into your favorite decanter or bottle and enjoy.
The Rule of Thumb for Aging in Smaller Barrels
Using a smaller sized barrel changes the amount of surface area or the amount of wood barrel in contents. This larger ratio of wood to liquor has a direct impact on the flavor and length of the aging process and is the very reason that aging in a smaller barrel is much faster. For example, liquor can be aged out in four to six months when aging in a 20 L barrel versus years using the standard large 53-59 gallon barrel.
The rule of thumb for aging in smaller barrels:
1 L Oak Barrel - one to two weeks
Check your barrels and their contents every couple of weeks - top off when necessary.
Temperature and Humidity
Temperature also impacts the aging process due to the amount of oxidation that occurs at different temperatures. Higher temperatures accelerate this process while lower temperatures result in slower oxidation. Ideally there would be great variations between night and day temperatures. These fluctuations in temperature, along with changes in barometric pressure, have been shown to actually force the whiskey, wine or ale in and out of the wood, resulting in maximum flavor and character.
Oxygen enters a barrel when water or alcohol is lost due to evaporation - often called the "angels share". In an environment with 100% relative humidity, very little water evaporates and so most of the loss is alcohol - a useful trick of one has a liquor or wine with very high proof. Most beverages are topped up from other barrels or bottles to prevent significant oxidation. With small barrels, it's recommended to top off the barrel every one or two weeks.
In a nutshell ...
- Low Humidity - primarily water lost resulting in higher alcohol content. Dry air and higher temperatures will result in more water being lost (alcohol content goes up).
- High Humidity - primarily alcohol lost resulting in losing the alcoholic strength of the product. When stored at 60% relative humidity or higher, primarily alcohol loss. Humid atmospheres with moderate temperatures will lead to more alcohol than water evaporating.
Additional Information
- As the barrels are a wood product, they are subject to the wood drying and shrinking. Oak Barrels, Ltd. offers no guarantee against shrinkage.
- In order for the spigot to flow freely, please remember to remove the bung/cork before you open the spigot ... pour from the spigot ... then close the spigot and finally ... replace the bung/cork.
- To keep your barrels performing and looking their best, please keep them stored in a protected area away from the elements and optimally in a cool and relatively humid area.
- Barrels with painted black steel hoops are particularly susceptible to moisture. A little care goes a long way. Prevent excessive staining and rust by keeping the exterior of the barrel dry.
- Avoid water stains by using a funnel to carefully fill your new barrel.
- Sandpaper will generally remove any stains or marks on the barrel.
- As the barrels are handcrafted, liquid volume is approximate.
- You should be able to reuse your barrel from 3-5 times ... remember that each aging will take longer than the previous one.
- Please do not nail or put screws into the hoops or staves as doing so will compromise the oak and might cause damage that is not covered by our return policy.
- If you want to age a different type of spirit then was initially aged in it, we recommend you use a new barrel.
- For your safety, if using chemicals to clean/sanitize your barrels, please follow the manufacturer's instructions for proper use.

14. Can I pick up my items from your location?
All items must be shipped, we are an online retailer only.

15. Want to receive 10% off of your order? Read below!
If you are reading this is an email message it is because we are looking for some unique photos to use in our listings! Getting married and you have a wedding photographer? Have the photographer take some pictures of the items you are giving to your wedding party and then submit the photos to us!
If you are reading this on your own and you believe you have some great photos of our products please feel free to submit them! We have taken many such photos!
Requirements:
-Photos must be clear and to high standards that feature the product
-There can be no other product in the photos
-There can be no faces in the photos unless you wish to print and have everyone in the photo sign a declaration that they give permission for their photo to be used, if you would like a copy of the declaration needed please let us know. The photos can show hands or other parts of the body showing.
-By sending us the photos you are stating that the photos are yours and that you give Kustom Products Inc and all it affiliates the right to use the photos.

FAQs

To see a proof/mockup of your item you can go to:
www.KustomProductsInc.com

Choose the item you want, add in your customization
***You must have rights to use the image***

**ONLY for recipes for cutting boards you can send any type of image as long as it is in focus and the words/writing is clear. There is no aditional cost for cutting boards.

All images need to be in a vector style format and black and white. A vector image is made up of paths not of pixels which results in clean lines that the laser can read. Any none vector image (.jpg for example) shows pixels which the laser will pick up and engrave onto your objects resulting in an image that will look blurry. The acceptable vector formats are: .ai, .cdr, .eps. Please note that most .png images will not be acceptable.
Vector formatting is available at a $10-$25 cost
We Offer Gift Wrapping For Most Items Which Can Be Purchased Here: https://www.etsy.com/listing/555388164/gift-wrap-add-gift-wrap-gift-wrap-my?ref=shop_home_active_1
Please follow Us:
https://www.facebook.com/KustomProductsInc
https://www.pinterest.com/kustomproducts/
https://www.instagram.com/kustomproductsinc/
Most Items Ship in 3-5 Business Days Of Purchase, For Holiday It Is 5 Business Days.
USPS MUST mail date is morning of:
-12/20 For Priority
-12/21 For Priority Express

**All of our orders are 5 business days out not including holidays!! Priority shipping does not move up your package in line to be processed. All orders after the 16th that purchase rush will be processed by our overnight crew.

All orders to receive in time for the holiday MUST be purchased with the link below. All items placed the 17th and after have mailing dates of the 22nd or 26th due to the holiday. USPS is stating that items mailed on the 26th have a projection reach by date of December 30th-January 3rd.

Rush:
https://www.etsy.com/listing/260670480/rush-processing?ga_search_query=rush&ref=shop_items_sea
Please understand that everyone is concerned about when their order will arrive. Because we have received so many emails asking for updates on our orders we need to automate the process so our team can concentrate on making your orders.
Please understand that we are a small company. The person who answers emails is also working on orders because of the influx of emails it has placed us over a day behind and we are now playing catchup.
Your order will be shipped on it's ship by date which can be viewed under your account under purchases. All orders with rush will be completed after hours. If you have a question on order by dates please see "Holiday Orders" Thank you and Happy Holidays!

Set of 2 - Engraved Whiskey Glasses - Custom Scotch Glasses - Custom Engraved Rocks Glasses - Groomsmen Scotch Glass - Whiskey Glasses

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$24.95+

Overview

  • Handmade item
  • Material: Glass
  • Made to order
  • Feedback: 2211 reviews
  • Favorited by: 577 people
  • Gift wrapping and message available
    Details
This shop accepts Etsy gift cards

Shipping & returns

Ready to ship in 3–5 business days
From Lowell, Massachusetts
No returns or exchanges
But please contact me if you have any problems with your order. See return policy

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