Shipping for bank and plaques is by USPS Priority Mail. Flip stools and step stools ship USPS Priority Mail or USPS Parcel Select. IF YOU CHOOSE PARCEL SELECT FOR A STOOL, be sure you understand shipping will take up to 9 days. That is in addition to my current production time.

On rare occasions an item is broken in shipping. If you receive a broken item, please keep both the item and the box. Take photos of both to send to me ASAP so I can file a claim with USPS and replace the item for you. I cannot file a claim or replace it without the photos.

You will receive tracking information when your item ships. If you do not receive it within the stated time of the shipping method, please notify me within a week in order to start a search with USPS.

I cannot be responsible for lost or damaged items shipped outside the USA.

All communications are through Etsy Conversation messages - I do not call and/or email you.. Be sure to check back after placing an order in case I have questions! Please ensure you have your Settings set to receive an email if you have an Etsy Conversation (this needs to be checked for you to receive email alerts).

Please be sure to read the "Item Details" and scroll through all photos of each item. Some items have options and need very specific information!

Please note that all items are painted when ordered and in the order received.

If you are in the St. Louis area and would like to consider picking up your item, please send me a Conversation and I will give you a coupon for no shipping charges.