Shipping via PosteItaliane, with safe and secure packing.

To give you the opportunity to lower the costs of shipping, this will be done once every 2 weeks from Slovenia (option shipping in 1-2 weeks) or at the full price from Italy. The shipping from Slovenia (EU country) or Italy have the same time of transiting and the same service.

International shipping takes usually from 15-20 working days and can be even longer if the item is held for Custom Clearance.

If the item is not delivered within 2 months, NatAcademy will ship at it's expense another item of the same kind. No refund is due in that case but just a second shipment.

If the item arrives damaged, the customer is due to refuse the package if it is visible from the outside. If the package is in perfect condition but the item inside is broken, NatAcademy will replace it with a new one at its own expense. No refund is due for damage in transit, but a replacement. If for any reason the customer doesn't want the replacement, he can get a full refund after shipping back to the seller the damaged item at its own expense. If the customer doesn't want to ship back the item but wants the refund in place of the replacement, NatAcademy will refund just 30% of the price of the item.

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Custom orders can not be returned. If custom orders arrive damaged, we will shio again a new item on our expense.

Since these are handmade crafts, they differ in details from each other and a serial production of identical figures is not possible. Nat Academy assures its customers that every on-demand project will never be reproduced for other customers. We craft every piece by hand without using form or molds.