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Custom bridal jewelry and personalized pendants are "made to order" and are subject to exchange or South Paw Studio Credit only, refunds will not be issued.
Why?
These pieces are handcrafted to your specifications. Like you, they are unique and can not be resold to anyone else. Extra meticulous design time and planning is involved in your custom creations, so please keep in mind that these special terms do apply to these one of a kind delights.

DID you love your new South Paw Studios jewelry? Well, let the world know... leaving feedback is always greatly appreciated and a valuable step in completing your Etsy transaction. Was there a problem? Kindly let me know first so I can help in any way I can before leaving feedback.

The pearl grading system rates the quality of pearls on a scale from AAA to A, with AAA being the highest grade. These grades officially apply to freshwater and Akoya pearls, but many South Sea and Tahitian pearl merchants use them, too

AAA : Simply, the best! The highest-quality pearl you can buy, AAA pearls are virtually flawless. Their surface has a superior luster that’s at least 95% free from defects of any kind.

AA : Almost as fine as AAA… AA grade pearls have a surface with very high luster that’s at least 75% free from defects.

A : The lowest grade pearl (that’s still considered jewelry-grade) has a lower luster and/or defects blemishing more than 25% of the surface. Some A grade pearls can still make gorgeous pieces of jewelry.

Start by referring to your tracking information as well as calling your local USPS office. More helpful information from USPS https://www.usps.com/help/missing-mail.htm

Ring sizes are posted in the listing. To have a ring resized is an additional $35.

ABOUT Gold Filled :
"14/20" gold-filled material is made with 14-karat gold and the gold represents 1/20th (or 5%) of the total weight of the material. Gold filled findings have an actual layer of 14K gold and is considered of greater value and quality over "Gold plated" items. "Gold Plated" items have a microscopic layer of gold is easily damaged.

"14/20" Yellow gold filled materials are a wonderful, cost effective option to its sister, 14K gold. Although Gold-Filled is not new, there is renewed interest in the material due to the high cost of precious metals.

Leather care:
As with any jewelry that is wore, special care should be taken with leather. Although it is durable, leather does not like being in water. Over time it can wear the leather and make it weak. It is recommended to remove your leather jewelry before swimming or bathing. Do not sleep in your leather jewelry.

Yes, you can. If your chain arrived and you need a different size or something is damaged, send me an Etsy message and we'll resolve the issue.

If you need help with anything, I am here to help. Feel free to send a message via Etsy or text me at 419-740-0558
Studio hours are M-F 10 am-3 pm.
Want to stay connected? Stay up to date on private sales, collection launches, current South Paw Studios events and more. Send me your email address via text or Etsy message and I will get you on the list!