【 Bridesmaid Dress】

Due to custom style. color, fabric and measurements, the dresses are non-returnable. Please note that even if you order for a standard size, we will still make the dress based on the chosen color and fabric so this is custom made as well. All dresses are hand made once order is received, therefore, everything is considered CUSTOM MADE. Unless of course we make some huge error like wrong style, wrong color – something off the rails like that.

There are so many similar colors on our swatch book, so we always follow the color code, not a color name. We don't take any responsibility if there are any discrepancy for color code and color name you note.

Please note that if you want to order more than one dress in a same color,we highly suggest that you would order all dresses in ONE BIG order to eliminate color difference. We don't take any responsibility for color difference if you order the dresses separately.

Please note that upon ordering, we will follow what is provided in the order notes (not the listing where the order was purchased). Normally, the order can't be Changed or Cancelled anymore after 2 DAYS from the order date. If no notes was provided in the order, as a default, we will make the dress the same color as it is in the listing if we do not get a response in ONE WEEK.

It is very important for us that our buyers are happy and satisfied with their purchase. For quality problems, please contact us within 7 days upon receiving the dress or before the wedding whichever comes first. Anything after that will no longer be entertained. It is important to send us photos of the dress (better if the bridesmaid is wearing it) as well as photos of the measurements of the dress to confirm and we will find the best solution.

Please note that we won’t be able to offer after sales service if dress has been altered without prior notification.

Please note that for any refund we offer for the help, if we haven't received your reply/confirmation within 15 DAYS, it's possible that we will not issue any refund bec it's beyond our timeline.

For non-quality problems,as noted, custom made dresses are not returnable. Dress was made in your measurement and in the color you chose out of 200 colors. It's going to be very hard for us to resell it since it's made based on your special measurement. We are very sorry, but we'll try our best to help you find a best solution.

Please understand that we are not responsible for inaccurate measurements. Custom orders will be produced according to the measurements sent, but alterations may be required locally once your garment is received.

*Please note that actual fabric colors may vary from the color on your screen due to monitor color restrictions. Highly suggest that you get the swatch book from me before you place the dress order. I’m not able to be responsible for any color difference if you don’t get my swatches .

*Also note that for the lace dresses or dresses with some lace details in different lace patterns, even if you order all dresses in one same color code, a slight color difference will be expected. Since they are made in different lace patterns, different thickness and lace appliques, it will affect the final color of the dress so the final color of the dresses varies depending on the lace pattern and thickness.

【Flower Girl Dress】

For flower girl dresses or junior BM dresses, please consider in adding few inches with the measurements to allow room for growth especially if you are ordering 3 months or more ahead of time.

【Ready-to-Ship Dress】

Normally, READY-TO-SHIP dresses are non-returnable, unless, of course, we make some BIG MISTAKE like sending you the wrong style or wrong color – something off the rails like that. Even if it's in a standard size, we make some styles in a custom color (not the same as pictured), so it's still considered custom made.

But you will be allowed to return the dresses when following situations happen:

1. For fitting/color issues, you can return the dress for an exchange. We will send you a new dress for free, but you need to cover the return shipping fee.

2. If you insist on a return without an exchange, then we will accept a return with a small restocking fee (10% of the dress cost + shipping fee). Please understand that it will take us extra time and effort to resell returned dresses.

It is very important for us that our buyers are happy and satisfied with their purchase. For quality problems, please contact us within 7 days upon receiving the dress or before the wedding, whichever comes first. Anything after that, returns will no longer be considered. It is important to send us photos of the dress (better if the bridesmaid is wearing it), as well as photos of the measurements of the dress for confirmation, and together we will come up with the best solution.

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If we reach an agreement for the return, please return the dress within 7 days after the agreement date. If you can't return the dress within the time we give, we will not be able to issue the same refund amount we discussed.

Item must return in its original condition to us unworn and unwashed.

To process the return/exchange, please kindly attach your Etsy ID or order ID in the package ,otherwise, a delay might happen in processing the exchanging or refunding.

We'll pay for the shipping if it's a quality problem. For non-quality return, the shipping fee wouldn't be refundable.

Please understand that custom and made to measure items are not refundable.

Please understand that we spent most of our time making the clothes, we only pick one day each week to process the exchanges and refunding, so for refunding, it would take as long as a week for us to finally issue the refunding back to your account. but it's definitely can be processed within a week after we got the returns. Thanks.