✫ Because of the nature of these items, I can't accept returns for custom or personalized orders.
What's a personalized or custom order?

A custom or personalized order is any item made for you in accordance with your specific requirements written to me. For example, a different lenght, material, text, name, date, initial, colour, charm than shown in the listing.

✫ Can I change the standard saying on my item?
And how do I personalize?

Yes, as long as it fits you can change it. If the saying you select is too long, I'll contact you.
Add the item to your cart.
Put the name, date, birthmonth, crystal color, etc... in the Note to RobertaValle. If you have any question about your personalization, please contact me, I'll be happy to help!

Options shown at checkout are....

MARK AS GIFT: this is a new feature, but I don't include the price on any package. Most of my customers purchase gifts sent directly to the recipient, so I already leave off the price.

GIFT WRAPPING: depending on the item, handmade gift sachets, organza bags or gift boxes.
I always carefully package with lots of bubble wrap for safe travel.

GIFT MESSAGE: I am happy to add an handwritten or printed message for free if you are sending the item as a gift to someone else, just leave it in the notes to Roberta Valle.

✫ Can you stamp on the back of the discs?
No, sorry, I can't stamp on the back of most of my discs. I can stamp on the back of a few items, like dog tag, if it is written in the description. We could probably add another disc, though, from my add-on section: https://www.etsy.com/shop/RobertaValle?section_id=10678531
Contact me if you need help.

✫ Can I add on another disc or crystal?
Yes, you probably can; check first in the item description to be sure it doesn't mention add-ons. I usually put the corresponding add-on in the description. If not, check here for all my add-ons: https://www.etsy.com/shop/RobertaValle?section_id=10678531 or contact me if you need something else, like a charm.

✫ Can I order a large number of objects to be used for example as party favors or gifts for the guests? Yes, just contact me.

In the unlikely case that there's a problem with your personalized order, caused during shipping, like a damaged piece, or if I've made a mistake, I'm deeply sorry; please simply contact me with a picture and I'll make and ship a new one at my expenses. Depending on the problem, other options could also be: to get a partial replacement (if one piece of a set has a problem, for example) or to ship it back for repairs.

Yes, you can!
Guitar picks are a bit thicker than a normal guitar pick, just like an electric guitar pick, and you can play with them.

And yes, you can fish with my fishing lures!

What necklace and bracelet lengths do you suggest?

Necklaces:
14 inches for age 4 and under;
16 inches for age 5-18;
18 inches is the most popular size for women.

Bracelets:
5 inches - baby to 18 months;
6 inches - child age 2-7;
adults: extra extra small: 6.25 inches (15.9 cm)
extra small: 6.50 inches (16.5 cm)
small: 6.75 inches (17,1 cm)
medium : 7.25 inches STANDARD SIZE (18.4 cm)
large: 7.75 inches (19.7 cm)
extra large : 8.25 inches (21 cm)
extra extra large: 8.50 inches (21.6 cm)

Most of my items can be customized. Personalizing is simple: just type your instructions in the notes box at checkout. The notes box will appear on the payment screen during the checkout process. If I have any questions, I will contact you about your message. If you don't hear from me, that means I understand your request and I will complete it as instructed.

Wholesale availability!
Yes, I do wholesale. Just send me a message with what you are looking for.

In each listing you can find the processing times, which means how much time it takes me to make your item. Shipping times depends on where you live & shipping method selected. International standard shipping is usually delivered in about 1-6 working weeks depending on where you live but, especially around the Holidays, it can take anywhere from about 2 to 8 weeks to arrive. The fastest option is express shipping, which is delivered worldwide in usually just 1-3 days; it's available in your cart. If you have a deadline or you're in a hurry, please contact me in advance to verify if it's possible to have it on time. If you placed your order but didn't found the express option, just send me a message, I'll make a listing for you. Thanks!

There are some locations like Canada, Egypt, South Africa, Sudan, Zambia, Zimbabwe, Senegal, Mexico and a few others that weren't in the previous shipping estimated FAQ where standard shipping usually takes longer than the rest of the world. Canada: it usually takes about 3-4 working weeks to packages to arrive and clear NY Customs, USA, plus about 4-8 working weeks from NY to Canada with international standard shipping. As always, Customs security inspections, weather, time of the year and the post office can cause delay in transit, if you're in a hurry, please select Express shipping. If you're ordering or sending your package to the rest of the world and you would like a shipping extimation, please contact me. Thank you!