Lost Property Hong Kong is not responsible for delayed, unclaimed, or returned orders due to incorrect or undeliverable addresses or delays in delivery by the HKPS or your home country's postal service due to weather or other causes that are beyond our control. Unfortunately, we cannot issue refunds for postage costs for delayed delivery or misrouted or lost packages as a result of a failure on the part of the postal service. Only Registered or Speedpost Mail packages are eligible for refunds for missed or late delivery.

*****TERMS AND CONDITIONS*****

~ PROCESSING AND SHIPPING TIMES
Orders that contain made-to-order items will ship in the timeframe designated in the listing. All other orders will ship per the stated time in each of the product listings. You are welcome to enquire if we can ship your item earlier and usually it does. Once we ship your order, you will receive an email confirming the details of your order.


~ CANCELLATIONS OR MODIFICATIONS TO ORDERS
We do accept cancellations within 12 hours of the purchase. Please take the time to review your order thoroughly before completing the transaction.

By purchasing with this shop, you are entering into a legal agreement. If you have any questions about an item, please contact us before purchase. All sales on Etsy are binding and shops are not required to accept order cancellation requests.

~ INCORRECT SHIPPING ADDRESS
We ship all orders to the "SHIP TO" address listed in Etsy (NOT the PayPal address). If you make a mistake on your shipping address in Etsy, please contact us immediately so that we can correct your order.

It is the buyer's responsibility to ensure that the shipping address listed in Etsy is correct. We cannot refund or replace packages that are sent to an address that a buyer has entered by mistake.

DOMESTIC AND INTERNATIONAL ORDERS
PLEASE NOTE that we CANNOT GUARANTEE delivery of a package in a specific timeframe. The Hong Kong Postal Service and your home country's postal service together are responsible for delivering your package on time, and we cannot control or influence their delivery schedule. If you need the items for a particular event, please make every effort to order early to avoid the disappointment of a delayed package.

~ INTERNATIONAL ORDERS

IMPORT/CUSTOMS TAXES AND FEES
International orders may be subject to import duties and taxes, which vary widely by country. The buyer is responsible for these fees. Please note that in some countries, these fees may be equal to or more than the cost of the original package. Please check with your local post office regarding import duties and taxes prior to placing a large order.

PLEASE include your phone number in the notes to seller at checkout. We do not receive this information from Etsy, but including your phone number on the shipping label can help prevent delays in your country's customs office.

Please let me know if you'd like an estimate to ship your items on an express service. This service is delivered in about 3-5 business days.

~~~~~~Approximate delivery times for international orders~~~~~~~~~~~~~~~~~
Listed below are the approximate delivery times based on my recent experience with hearing back from customers in these particular countries. This is by no means a guarantee that your package will be delivered in this timeframe, but can be used as a general guideline when determining how soon you should order an item that is needed by a particular date.

Australia: 2 weeks
Canada: 2.5 weeks
United Kingdom: 2.5 to 3 weeks
Most European countries: 3 weeks
Italy and Spain: 3.5 to 5 weeks
Most Asian countries: 2 weeks
Russia: 5 weeks
Brazil: 7 weeks or longer. I suggest courier company.
Most other countries not listed: 3 to 4 weeks