The following items can't be returned or exchanged
Because of the nature of these items, unless they arrive damaged or defective, I can't accept returns for:
- Custom or personalized orders
- Perishable products (like food or flowers)
- Digital downloads
- Intimate items (for health/hygiene reasons)
Returns and exchange details
Thank you, teşekkürler, grazie for your purchase. We hope you thoroughly enjoy your SariBlue® item. Please remember each item was lovingly handmade with carefully chosen beads, leather and high quality components.
Our Handmade Glass and Beaded Items
Each handmade bead is unique which makes each SariBlue® piece of jewelry unique. The patterns are matched to the photos on our shop, slight variations from the image are considered normal.
We also reserve the right to use creative choice in completing your custom design. For example, if we no longer have access to the exact materials used to create the listing we will use similar materials to complete the design. In most cases it is the very same material, but there are occasions when certain materials are no longer available. If you have questions about your order we are happy to discuss any details.
Please be kind to your handmade glass beads. These are delicate pieces of jewelry and even though they are terrific for normal daily wear, they are not made to be worn for high impact activities. Please remember that the beads are real glass and if dropped on a hard surface they can crack and/or shatter. We do not provide free replacement beads, however we can definitely work with you to repair your jewelry for a reasonable fee.
If you are not pleased with your purchase we will happily replace it within 7 days of receipt.
EXCHANGE PROCESS
Please kindly contact us via email so we can plan for your replacement. You will need to return the original item to us.
Please take care in how you ship the item. The item should be returned to us as it was shipped to you: in a sturdy package to protect it, via a reliable method, with Delivery Confirmation and in its original condition. I would recommend insurance for the cost of your purchase as we cannot be responsible if the item is lost or damaged during the return.
Original shipping cost is not eligible for refunds; therefore you will need to pay for the replacement item shipment cost. You can send the amount with your return or we can invoice you via PayPal when the item is ready to leave the shop. Please let us know which you prefer.
Our Sizing Policy for Leather Bracelets
Taking an accurate wrist measurement is very important with leather bracelets and cuffs. We want you to have a great bracelet that fits well and is comfortable. Getting an accurate wrist measurement is easy when you follow our instructions.
The best way to measure your wrist is with a fabric tape measure, if you do not have one please use a piece of string or masking tape and a ruler.
The measurement should be taken at the smallest part of the wrist between the hand and wrist bone. You will need to wrap the string around your wrist and measure it.
After you measure it, cut it to the length you measured. Please take the string and double check the length to make sure it is a perfect fit and not loose, nor overly tight. If it is loose or overlaps, cut again and double check the measurement on the ruler.
Use this measurement and send it to me in the notes to seller. This measurement is the basis for your custom made leather bracelet.
Bracelets will not be shipped without a wrist measurement.
We make each bracelet as it is ordered. If you send us inaccurate measurements, the bracelet materials will be wasted.
If you make an error and order the wrong size for yourself or a loved one as a gift, there is a $25.00 restocking fee for exchange of all leather bracelets. This fee includes shipping of the new bracelet to you; however you need to pay to ship the original bracelet back to us.
If you are not pleased with the item for any reason we are happy to exchange it for another item. Our leather bracelets are exchangeable for a restocking fee of $25. This fee includes shipping of the new bracelet to you; however you need to pay to ship the original bracelet back to us.
RETURNS
I will accept returns for product refund if the product is defective and I am notified within 48 hours of receipt of the product. You must notify me in advance of your return and we will work out the details. I must receive the product back within 10 days of our discussion if you are to receive a refund.
Any product shipped without an advanced email discussion is not eligible for exchange or refund.
If anything breaks due to craftsmanship I will repair or replace at no charge within one (1) month of receipt. I will repair (if possible) for a small fee and shipping or replace for 50% of the original price paid for three (3) months from purchase.
Defects do not include glass beads breaking or beads “imperfection”, remember the beauty of handmade beads is they are all unique.
Elastic/Stretch Bracelets: I am happy to replace the elastic in our stretch bracelets free of charge regardless of the reason for breakage. Please do send an email so I can anticipate your item being sent. You will need to pay for return shipping.
CUSTOM DESIGNS
Are not eligible for exchange or refunds. We will spend a good amount of time developing your unique one of a kind piece. Pictures will provided prior to shipment. Remember sizing is critical for bracelets and is the responsibility of the buyer. Advice and help will be provided to make sure your design is what you have in mind.
