▹ CURRENT PRODUCTION TIME

2-5 business days (Monday- Friday) to be handmade and leave our studio. This does not include shipping/transit time.

We prioritize any express orders. Please always message us directly if you need your order by a certain date.

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▹ SHIPPING TIMES

・USPS Standard Shipping: 2-5 days
・USPS Priority: 1-3 days
・USPS Priority Express (only guaranteed service): 1-2 days
・International ✈︎ Priority: 6-10 days
・International ✈︎ Priority Express (guaranteed): 3-5 days

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▹ CUSTOMS

Please be aware of your country’s custom charges and practices. Information and prices vary from country to country, and we have no way of knowing what they are outside of the U.S. This is especially true of the UK and all of Europe. Once your order leaves the United States, we no longer have control so please know your country’s policies and duty fees before ordering. Customs processing times are unpredictable. Your order can sit in your country's customs up to 2 weeks and occasionally longer.


For more details, click here: https://help.etsy.com/hc/en-us/articles/115015691007-Custom-Duties-and-Import-VAT?segment=selling

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▹ F A Q

▸ When will my order ship?

Please view our production times above. If you need your order by a certain date, please send us a message through Etsy and we will do our best to fulfill your request. For more information about your order, click <Purchase and Reviews> under your profile to view the estimated delivery date, order status, and tracking info.

▸ Why hasn’t my order shipped yet?

All of our jewelry is handmade, so your piece is made from scratch once we receive your order. We want each and every item to be special, from the length of the chain, to the stone we pick specifically for you. We do not keep an inventory because everything is made-to-order. We make our pieces in the order we receive them unless you send us a message through Etsy to specify otherwise. If you need your order by a certain date, please send us a message and we will do our best to fulfill your request. If you only put this information in <notes to seller> at checkout, we may not see it in time, so please send us a separate message too.

▸ How long will it take to receive my order?

Current production time 2-7 business days (Monday- Friday) to be handmade and leave our studio. This does not include shipping/transit time.

We prioritize any express orders. Please always message us directly if you need your order by a certain date.

▸ How do I track my order?

For instructions on how to track your order, click here: https://help.etsy.com/hc/en-us/articles/115015521948-How-to-Track-Your-Order?segment=shopping

▸ What if I need my order by a certain date?

If you need your order by a certain date, please send us a message through Etsy and request a faster production time. You could also upgrade your shipping to Priority or Priority Express for faster postal shipping. Always keep in mind that Priority Express is the only guaranteed delivery service. We only see your <note to seller> comments you leave at checkout when we begin making your order so please make sure to send us an additional message through Etsy. We'll try our very best to get your order to you by the specified date!

▸ What is the best way to contact you with any questions?

It is always best to contact us directly through Etsy. If you have not placed your order, click the <message seller> button. If you have already placed an order, click the <contact the shop> button under <purchases> and we’ll do our best to get back to you within 24 hours.