If the item was listed as free postage then the cost of postage (£2 UK / £4 everywhere else) will be deducted from the refund to compensate for initial postage. This is because the postage costs have been included in the item listing price and therefore cannot be redeemed. If you upgraded the postage, or the item has been shipped abroad, then a full refund will be given for the item as the postage costs were separate in the original listing.

If returning from outside UK, returned items should be listed as such on customs forms i.e. "Goods returned" rather than listing as a gift. Incorrect customs declarations will incur a fee, which will be the buyers responsibility to pay before any exchange/refunds can be issued.

To date, no items have failed to reach the customer - although there are occasionally delays in delivery. On dispatch of the item, a message will be sent to the customer with the estimated time of delivery, based on the advice of the mail carrier. A copy of the proof of postage will be provided on request.

Please note that as default, items will be dispatched as "standard" delivery. This does not enable tracking of the item. Should you wish to track the item, please upgrade the postage at check-out.
Items will only be considered as "lost" after 12 weeks of awaited delivery and then a replacement/refund can be arranged.

Why does my jewellery tarnish?
Over time, exposure to moisture and air can cause a dark coating called tarnish to form on the surface of silver, copper and brass; tarnishing is a natural process rather than a problem with the jewellery making process. All sterling silver, copper and brass will tarnish over time, but it will happen much faster when it comes into contact with agents such as perfume, salty air, sulphur, skin creams, hairspray, chlorine and acidic skin ph. The amount of tarnishing (oxidation) that occurs is dependent on the skin and care habits of the wearer; we therefore recommend that you do not wear your jewellery whilst bathing, whilst in bed or during sporting activities.

How should I care for my jewellery?
The environment you keep your jewellery in will also affect the rate of tarnish. Store your jewellery away from natural sunlight and heat and in a protective (lined) jewellery box. Do not store your jewellery in the bathroom. Use a jewellery polishing cloth regularly to prevent the natural process of tarnishing. The cloth can clean gold, silver, copper, brass and glass safely. Clean your jewellery using lukewarm soapy water and a soft brush; if the jewellery is heavily tarnished then a silver polish cream can be used.

How do I select the best size for a ring or bangle?
If you already have a ring/bangle that fits, you could measure the diameter (across the middle) and I can make a set to match the size. Or you could wrap some string around your finger/wrist to what feels like the right size and I can calculate the best fit - bearing in mind to leave some wriggle room to get the ring over your knuckle or the bangle over your hand too. Or for a bangle, you could opt for the standard medium size I offer which is 6.4cm internal diameter and I am happy to exchange them if they don't fit and at least we would get an idea of size!

Yes! I am happy to exchange any items for a new size =) You are responsible for the safe delivery of the item back to me, after which I will send out a replacement free of charge. Should you need to exchange the item again, it may be subject to additional postage charges (depending on where the item is being shipped to). Just drop me a message and we can arrange an exchange.