BASE POLICY

I strive to ensure that all orders are completed within the time frame noted on the item listing; all orders are worked on in the order in which they are received without exception.

All orders are shipped via USPS Priority Mail as it is the most economical method available when compared to other carriers. You will be provided with a package tracking number once your package enters the transportation stream.

Orders over $250.00 may require a signature upon delivery; you will be notified if this is necessary so that you can make arrangements for successful completion of your order transit.

The customer is responsible for any and all additional charges for rejected packages.

SHIPPING RATES

Shipping rates are determined by the carrier based on their selected criteria; your shipping is FREE to you but it is still an expense for me to get it out to you.

SHIPPING DESTINATIONS

I ship within the United States and to APO/FPO addresses only. Please ensure that a complete and correct address is provided for delivery location to ensure proper and prompt delivery to the final destination. Delivery times may vary depending upon time of year/Season; these are at the discretion of the carrier and are their responsibility to maintain.

Due to the high costs of shipping to International destinations and the additional customs/duty fees that are attached to such shipments the decision was made to withdraw from providing my products overseas.

LOST or STOLEN PACKAGES

Once your order has shipped, R. P. Hardie Leather Co. is not responsible for lost, stolen, damaged, or mis-delivered packages. Orders placed with us are shipped through a 3rd-party carrier, and as such risk of loss and title of ownership of goods ordered is passed on to you upon delivery of your package(s) to the carrier. If you are having trouble tracking your package or arranging delivery it is your responsibility to contact the carrier tor assistance and resolution.

Due to the high costs of shipping to International destinations the decision to withdraw from sales outside the U.S. was necessary. There are many fine leather craftsman around the globe and you should support them and their businesses to the fullest.

Some listings within this shop may include the use of "props" to help portray how the item(s) may be used or to show-off some of the special features; these "props" are not included with any item as they are for display purposes only. (Silly to have to use such a disclaimer but you know there is a reason why.)

All orders are processed in the order in which they are received so there are no "RUSH" orders accepted. First come; first served.

I do not accept requests for wholesale, consignment, or custom order items that include licensed materials, logos, or imagery that is protected under a Trademark or Copyright, PERIOD, so please don't even ask as this is against the law here and abroad.

I stand behind the products I make and offer a Lifetime Guarantee that the craftsmanship put into every item is of the highest quality. I can guarantee that an item will be free from any defects in craftsmanship and will last far longer than any commercially produced product of comparable style and design as long as the item is used in the manner for which it is intended and is properly maintained and cared for based on the type of materials used. To assist with this, you will be provided care instructions with your order.

Being as leather is a natural material that is derived from the skin of an animal and the type of leather I use has not been cosmetically modified from its original form, it is common understanding that there may be slight blemishes or marks on the surface or that there may be slight color variations that do not appear until the finishing process. I make every effort to ensure that no major surface issues such as brands or large scars are present on the sections selected for your project in order to achieve the fine detail and clean appearance of the finished design. However, there will always be some form of blemish on the leather as this is an unavoidable event. Any blemishes or color variations by no means effect the integrity or durability of the leather and these blemishes or variations are not acceptable as justification for return or a claim of damage.

This shop reserves the right to refuse any order, at any time without further explanation or justification for such a decision and without any further recourse being afforded the person who's order was refused. This reservation also applies to all requests for return that are declined.