****HOW TO CUSTOMIZE:****
Upon purchase, please SCAN and send your images to:

http://www.prairiehillspottery.com/upload-image-here.html
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FAQ’S
What are the care instructions?
All products are food safe, hand washable and the transfers are permanent. Baking pans are oven safe.

Can you print in color?
To achieve our trademark vintage look, we only print in sepia tones on a crisp white plate.

Do you offer proofs?
Unfortunately, because our final layout is not done digitally, but by hand, we do not. Our designers will layout the image(s) in the most complimentary layout for each individual purchase, which makes us confident that you will enjoy the surprise upon delivery. If you prefer a layout of vertical or horizontal, please let us know in the notes to seller and we will be sure to follow your directions.

How do I send my customization?
Please send SCANNED images to: http://www.prairiehillspottery.com/upload-image-here.html
You will receive a confirmation message that it has been received. We will follow up via email should we have any issues with the quality of your scan. Your local library or corner drug store will have access to a scanner if you need.

What is your turn around time and can I get a rush order?
Our average turn around is about 10 days from purchase to shipment. Plates take at least 3 days to customize and create. We cannot guarantee delivery dates, as our plates are fragile and could get damaged in the firing process and need to be redone. We only offer express 1-3 day shipment via USPS.


To review our shop policies on returns and shipping please click:
https://www.etsy.com/shop/phpottery/policy?ref=shopinfo_policies_leftnav

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