Important: ItalianHandbags will gift wrap your handbag purchase upon request! Personalized notes and cards are also available.

ItalianHandbags preferred carriers are: DHL, Italian Post (yes, it’s safe!), SDA Express Services, and TNT Global Mail.
Delivery window starts the moment your payment has been processed by our bank.
Your handbag will arrive at your chosen destination within 2-10 business days.

Zone, Delivery Window, Preferred Carrier:

Italy - 1-2 business days - SDA Express Service or TNT Global Mail (express)
Europe (EU Countries) - 3-4 business days - SDA Express Service (express)
Europe (non-EU Countries) - 3-4 business days -SDA Express Service (express)
North America (US & Canada) - 4-8 business days - Italian Post, SDA Express Service or TNT Global Mail (express)
Australia - 6-9 business days - SDA Express Service or TNT Global Mail (express)
Rest of the World 6-10 business days - SDA Express Service or TNT Global Mail (express)

Disclaimer: Factors impacting the delivery window: week-ends, statutory holidays, weather, strikes, war, acts of God.

ItalianHandbags customers will ALWAYS receive a tracking number with a tracking link, within 48h following the departure of the package,
For shipments leaving ItalianHandbags’s premises on Fridays, tracking numbers and tracking links will be communicated on Mondays.
Similarly, for shipments leaving ShopSmart’s premises the day prior to a statutory holiday tracking numbers and tracking links will be communicated the next business day.

Final invoice value exclusions: import duties, taxes and other country specific charges

Import duties, taxes as well as other country specific charges are the buyer’s responsibility.
Please check with your country’s customs office to determine what these additional costs will be, prior to initiating purchasing.

In case of any inconvenience or issue with the purchasing experience please contact us immediately and ShopSmart will find a win-win solution.

In the event that the handbag to be exchanged is no longer available ItalianHandbags will fully refund your purchase.
In the event the handbag to be exchanged will be available in the near future and you are willing to wait, ItalianHandbags will send the replacement handbag as soon as available.
In the event the handbag has been discontinued ItalianHandbags will replace it with a product of equal or greater value.

ItalianHandbags encourages you to always communicate with us when making a purchase so we can assist in identifying the best choice for you.

ItalianHandbags’s Competitive Edge: We Do Believe in Our Handbags!
This belief enables us to guarantee that our handbags will be free of manufacturing defects.
Additionally, we inspect 100% every handbag that leaves our premises.
ItalianHandbags Offer to You: 2-Year Warranty
In case your handbag has a functional problem ItalianHandbags will repair or replace it for you with a product of equal or greater value, free of charge, during the applicable warranty period. This warranty applies to any part that proves defective in material and/or workmanship under normal conditions of use. ItalianHandbags cannot be held liable for any damage to the handbag resulting from reasonable wear and tear, misuse, abuse, neglect or improper use.
An original proof of purchase will be required.
You will return the product and ItalianHandbags will repair or exchange it free of charge and ship it back to you free of charge.