I love making special, one-of-a-kind items! Feel free to contact me if you have questions about setting up a custom order.

Stamped key chains, bookmarks, and jewelry may feature your special message as long as it fits. (Ask me before ordering if you're not sure what will fit.)

Sometimes I need more information from you to complete personalized items, so make sure you're set up to receive emails from Etsy. If I'm unable to reach you, I may need to cancel your order.

Please allow extra time to make your special item before shipping.

Items that are personalized with names, dates, places, or other very specific information are *not* returnable.

Metal (Aluminum, Steel, Copper)
I add words to most metals using a hammer, not a laser or machine. This means that I cannot add words to both sides of an item. (You will see the hammer marks and brushed finish on the back.) Because I add one letter at a time, I do not have machine-like precision for alignment. (I'm human!) If you have a lot to say, I can add multiple pieces of hand stamped metal to a single keychain as a custom order.

Anodized Aluminum
This may be laser engraved on both sides. This is a colored metal (red, green, blue, black, purple).

Wood
If you need a 2-sided item or prefer a smooth back (no hammer marks!), you may prefer a laser engraved wood keychain or other wood items (earrings, pendants) as a custom order.

Jewelry, key chains, bookmarks, and ornaments all come packaged for free in a gift box with ribbon unless otherwise specified. A paid gift wrap upgrade will also include a hand stamped metal charm. If you're shipping a gift directly, let me know if you'd like me to include a personal note from you on a handmade gift card in the package at no additional charge. You can let me know in the comment box when you check out.

As always, remove your jewelry before exposing it to water (showering or swimming). This will help it last longer!

Aluminum:
Aluminum normally does not require polishing, but may be cleaned with a soft cloth. Aluminum rings and bracelets may be gently bent to create a more perfect fit.

Copper:
Over time all copper will naturally begin to darken. If you don't love this darker color, you can use a lemon sprinkled with salt to bring back the brighter tone.

Sterling Silver:
Use silver polish and a soft cloth to keep it bright. I don't recommend most liquid chemical silver cleaners; they are usually too harsh.

If you live in Colorado (state), Fort Collins (city), and/or Larimer (county), you will be charged sales tax as required by law. As of 2018, I am also required to charge sales tax for a number of states and Australia.

Choose First Class (least expensive, slowest) or Priority Mail (more expensive, faster) shipping at checkout. U.S. packages over 1 pound must be sent Priority Mail; First Class is only for lightweight items. Orders with free shipping ship the cheapest way. Contact me about Express/Overnight shipping.

Delivery dates are *estimated* by the post office and *not* guaranteed. (Packages may arrive later than expected!)

You will get a tracking number to use at usps.com as soon as your package ships.

Items are normally shipped Monday-Friday, except U.S. post office holidays. I normally ship within 3-5 business days of your order. I often ship more quickly! Let me know if you have a specific deadline. If I'm able to ship earlier, I will.

I do *not* normally include printed receipts in packages, except in international packages where it is required by customs. You may print out your own receipt on the Etsy website at any time by visiting your Purchases page under Your Account. If you'd prefer that I include a printed receipt in your package, just ask!

It generally takes 2-8 weeks or longer for orders to arrive from the United States, depending upon how long the package spends in customs and the efficiency of your local postal service. You are responsible for any extra customs fees, duties, or taxes your own country may add. Look at your own government's website if you need more information about fees. Here is the one for the U.K. as an example: https://www.gov.uk/goods-sent-from-abroad/overview

I love selling to small shops and galleries! Many (but not all) of my items can be made in multiples. I will typically need extra time to create your order. Feel free to contact me for more information about my linesheet, order minimums, and other information.

Need a large number of items for your group or school? Ask me to set up a custom listing for you. Use the coupon code SAVE10 to get 10% off any orders of $50+, SAVE15 for 15% off orders of $75, and SAVE20 to get 20% off orders of $100+. Remember that orders over a certain amount will also qualify for free U.S. shipping. Want more discounts? Sign up for my quarterly newsletter: http://www.michellemach.com/newsletter