There's a size chart in every listing that has the neck & chest measurements of all the sizes offered in my shop. Please always measure your pet before placing an order to avoid the wrong fit. Even though there's a size chart in every listing (usually it's the 2nd picture), sometimes it might be hard to choose the correct size due to every pet coming in different shapes just like us humans. If you took a look at the size chart, but are still not sure about the size, feel free to message me over here on Etsy! I can always help you to decide on the correct size based on the weight/measurements and will also gladly make a custom size sweater for your pet.

Absolutely! As much as I love making sweaters that are staples in my shop, I thoroughly enjoy doing something new! If you have any ideas, suggestions or would like to make some adjustments and personalize your order, simply message me and we will create an amazing custom clothing for your precious pet.

If you noticed that the shipping address is wrong, please contact me immediately and provide me with the correct shipping address. If you didn't notice it or noticed too late, I cannot be held responsible for lost packages as it is customer's responsibility to provide me with the correct address. For this reason please always check the address when checking out! If the item you buy is a gift and you want it to be shipped straight to the gift recipient, please write the address you want the package to be sent to in the Note to seller when checking out, send me a message over here on Etsy or write an email: purring.pyjamas(at)gmail.com. Thank you!

Absolutely! Every single sweater in my shop that is made to order (it says in the listing's description whether it's made to order or is already finished product) can be customized the way you want it. Even though the sleeves that I make are adjusted specifically for cat's anatomy (you might've noticed my cat sweaters aren't just tiny copies of human clothes) I understand that sometimes cats love to have their legs uncovered. Or maybe it's the look that you prefer? Then go for it! When checking out, simply write to a "Note to Seller" that you'd like the sweater to be sleeveless.

Yes, of course! If you want a sweater, but can't purchase it immediately, simply send me a message over here on Etsy or email me at purring.pyjamas(at)gmail.com and tell me which sweater you'd like to book. I can keep the sweater in stock for you for up to 7 days.

If you accidentally ordered the wrong size item, no worries - simply message me over here on Etsy or email me at purring.pyjamas(at)gmail.com and we will find the best solution! You can always exchange the items for bigger/smaller size or send them back and get a refund. (Custom made orders are non-refundable as I work with you individually on the sizing and style for the best fit prior to making and sending the item.)

If for some reason the item doesn't meet your expectations or you haven't received the item you ordered, always message me first before leaving a review. I am always willing to work on the best solution that would be good for both of us.

My sweaters can be worn by both dogs and cats. :) If your dog is a certain size/breed, simply message me, and we will create a custom sweater for your precious pet. I made quite a few custom dog sweaters in the past, and I always love taking onto new projects, so if you would like a warm knitted sweater for your pup, don't hesitate to contact me! :)

Generally, you should not leave your pet unattended while he/she is wearing any kind of clothes, collars and other accessories. While my sweaters are made to be as safe as possible, things still may happen as pets are not humans and don't know what they should/shouldn't do while wearing something. So, in any case you should not leave your pets completely alone for longer periods of time while they are wearing pet accessories & clothes.

If the sweater gets sent back, it goes straight to the sweater heaven - it is washed and then remade into the yarn again, which I use either for my gardening or trying out new patterns. Nothing gets resent to someone else due to hygienic reasons, but nothing gets wasted either! :)