★ SHIPPING SCHEDULE:

Please see my Shop Announcement at the top of the main page (under the shop banner) for any current holiday shipping information and current processing times.

When I have begun processing your order you will receive a notification from Etsy that your item is scheduled for shipment, with a tracking number. If there is a problem you will be notified immediately. All items are shipped USPS First Class unless Priority shipping is selected at checkout, or unless otherwise stated in the listing. Some heavier items must be sent Priority.

Under each listing's "Shipping & Policies" tab is an estimated ship time for made-to-order items. This shipping estimate is a conservative timeline, and many items may ship before the 3-5 days, or 1-2 weeks listed. Please keep in mind, however, that knit items are in high demand during the fall and winter months, and some items may need this extra time. Please don't hesitate to send me a message if you have any concerns.

Refunds will not be issued for carrier delays.


★ PRIORITY SHIPPING:

USPS Priority shipping is an option available for US orders at checkout for an additional fee. This option might not be available during high volume seasons due to carrier delays.

Purchasing a Priority shipping upgrade with your order does not speed up the production of the piece, which can take 3-5 days (or up to 2-3 weeks in the fall and winter months), it simply speeds up the shipping method once the piece is finished.

If a piece does not have the Priority shipping upgrade at checkout (some don't), please contact me and I will be happy to add it.

★★ Please note that I do not refund Priority shipping fees if it takes longer than 2-3 days to reach you after the item has been shipped. The USPS does not guarantee a delivery within that time frame, and I can't either. Most shipments are delivered in a timely manner, but choosing Priority as an option is not a guarantee that it will reach you within 3 days.


★ TRACKING:

All orders are mailed with USPS tracking and the tracking number will be emailed to you; your account purchases page will also have this information: https://www.etsy.com/your/purchases

Please see International Shipping policies below for information on international tracking.


★ INCORRECT ADDRESS:

Please make sure your shipping address is correct before completing the transaction; I ship to the address you provide via Etsy.

-- If a package is returned because of an incorrect address you will be contacted and will be responsible to pay any new shipping charges, or, if the order was not custom, issued a refund minus the initial shipping charge if desired.

-- Custom orders that are sent to a wrong address and cannot be resold will not be refunded, and will be held until re-shipment payment is made.

-- I do not refund, replace or track down packages shipped to a wrong address unless I am at fault.


★ INTERNATIONAL SHIPPING:

Shipping is done through the USPS First Class International Mail Service. Insurance and delivery confirmation may not be available with this service to most countries. The customs form tracking number may only notify you that it has left the US and, for many countries, no further tracking information is available. Please note that international orders can take 4-8 weeks to reach you. Countries with stricter customs procedures may take as long as 12 weeks.

-- Customers outside of the US are responsible for any customs fees, VAT, duty, taxes, handling fees and/or costs associated with international orders that your country levies. I do not reimburse for these fees and they are not part of my shipping costs.

-- All international orders will have full value declared on customs forms, and will be marked as merchandise -- no exceptions. Orders marked as "gift" will still have all customs forms attached as applicable and values declared.

-- If a shipment is refused, I will refund it only once the package is received by me, less all shipping costs and any fees I may incur to get it back.

For more information on import fees, duty, VAT, etc, please see:

http://www.dutycalculator.com/new-import-duty-and-tax-calculation/
https://www.gov.uk/importing-and-exporting-by-post

Refunds will not be issued for carrier delays.


★ PDF AND PATTERN DELIVERY:

Patterns are available for instant download as a PDF document after purchase; an email will also be sent with download instructions and information. All PDF sales are final and cannot be refunded.

All items come from a clean, smoke-free home.

BABY KNITS: As with most baby items, please only use under adult supervision.

WASHING: Most items will state the best way to wash and dry within the item description. If you're in doubt, simply handwash with a mild detergent, gently wring out excess water, and lay the item flat on a towel to dry. Please contact me with any concerns.