Orders are generally despatched from Tenerife, Spain which is where "Music Jewellery Online " is based.

Shipping estimate times are as below although often these are earlier. I air on the side of caution as shipping is dependent on your country post and customs.

EUROPE Standard Post : 10 -18 business days.
USA Standard Post : 15 -25 business
CANADA Standard Post : 18 -28 business days

We need to make you aware that post can be slower over peak periods.

There is an "express option" available to most destinations which of course speeds up your order.

Items can be collected personally if we are in the same location!
Please note you will be responsible for any VAT or import duties that are valid for importation of goods into your country.

*Please note business days exclude weekends and public holidays.



We do offer shipping upgrades for "express" services. For some bizarre reason the express shipping is more expensive to USA than any other country. If you require express shipping and are outside Spain or USA which are the 2 countries listed in our "upgraded shipping", please do contact me as I can obtain exact information for your destination country for this service.


Delayed or lost packages

Please note that "Music Jewellery Online" cannot be held responsible for any post or packages delayed or lost by the post. In the event of late or non-delivery of your items please contact me within 30 days and I will contact the postal service in order to track your package and you will be advised as to the status of your package. In the event of a lost parcel, I can only offer a replacement or refund after the postal service has confirmed the package as lost, which is usually around four weeks. It is important you contact me within a reasonable time (30 -35 business days) as we are unable to track packages after a 3 month period has elapsed.

We can also not be held responsible for non arrival of an order due to an incorrect address given at time of purchase and any re-shipment due to this reason is at the buyers expense.