Please keep in mind my jewelry is made with care by hand. My jewelers and I are not machines so each piece may have a slight variation from what is pictured. I create high-quality handmade jewelry, not mass manufactured or machined pieces (nothing wrong with that, just not the kind of work I do). I hope you love my jewelry as much as I love creating it for you.
IS YOUR ITEM A GIFT? Etsy will let you add a different address when you check out. Instead of an invoice I will include a personalized message from you to the recipient, enter whatever you'd like me to write in the 'notes to seller' when you check out.
CLEANING YOUR JEWELRY:
Over time soap and lotion can get trapped behind your stones, causing them to look dark or dingy. Here's an article I'm featured in about cleaning your ring: http://www.glamour.com/story/how-to-clean-engagement-ring and we now offer an organic cleaning kit here: https://etsy.me/2wYkqDj
PACKAGING:
Every Metalicious jewel comes in a gift box, depending upon the size and style of jewelry you purchase will dictate what kind of box I use to package up my work. If you have any questions, please let me know.
SIZING:
If you're concerned about what your finger size is, I'm now offering these ring sizers in my Etsy shop. You keep your set and I have a set in my studio to make sure any rings I make for you will fit you perfectly. http://etsy.me/1OKH5Qo
IS YOUR JEWELRY PLATED?
No, plating will wear off over time, leaving an uneven finish on your rings. None of my jewelry is plated.
IS YOUR WHITE GOLD NICKEL-FREE?
Yes. I use a special alloy of white gold that has palladium in it instead of nickel (which many people are allergic to). The color is a darker gray than silver, but still very white so that none of my white gold rings need to be plated. I take great care in every aspect of my jewelry, choosing the metals is certainly at the top of the list.
FAQ:
Q: Can you recycle the metal from my jewelry into your work?
A: I'm so sorry, but at this time I can't.
Q: Can you use my gemstones in your designs?
A: Due to the liability involved I do not use customer supplied stones in my jewelry.
Q: What is recycled silver?
A: Recycled sterling silver means that the metals I use in my work have been refined from old jewelry and turned back into usable precious metals instead of mined from the earth. My metal suppliers purchase their fine metals from a refiner who gets jewelry that has been sold for scrap, melts it down and purifies it so that it's the same as traditionally alloyed sterling silver made from mined fine silver. There is much less impact on the earth which is very important to me.
Q: Do you sell wholesale?
A: Yes, please contact me for more information.
Q: How do I convert my International ring size to US ring size?
A: Use this ring size conversion chart: http://www.onlineconversion.com/ring_size.htm
This Privacy Policy describes how and when we collect, use, and share information when you purchase an item from me, contact me, or otherwise use my services through Etsy.com or its related sites and services.
This Privacy Policy does not apply to the practices of third parties that we do not own or control, including Etsy or any third party services you access through Etsy.
Information We Collect
To fulfill your order, you must provide me with certain information (which you authorized Etsy to provide to me), such as your name, email address, postal address, payment information, and the details of the product that you’re ordering. You may also choose to provide me with additional personal information (for a custom order of jewelry, for example), if you contact me directly.
Why We Need Your Information and How We Use It
We rely on a number of legal bases to collect, use, and share your information, including:
• as needed to provide my services, such as when We use your information to fulfill your order, to settle disputes, or to provide customer support;
• when you have provided your affirmative consent, which you may revoke at any time, such as by signing up for my mailing list;
• if necessary to comply with a legal obligation or court order or in connection with a legal claim, such as retaining information about your purchases if required by tax law; and
• as necessary for the purpose of my legitimate interests, if those legitimate interests are not overridden by your rights or interests, such as 1) providing and improving my services. We use your information to provide the services you requested and in my legitimate interest to improve my services; and 2) Compliance with the Etsy Seller Policy and Terms of Use. We use your information as necessary to comply with my obligations under the Etsy Seller Policy and Terms of Use.
Information Sharing and Disclosure
Information about my customers is important to my business. We share your personal information for very limited reasons and in limited circumstances, as follows:
• Etsy. We share information with Etsy as necessary to provide you my services and comply with my obligations under both the Etsy Seller Policy and Etsy Terms of Use.
• Service providers. We engage certain trusted third parties to perform functions and provide services to my shop, such as delivery companies. We will share your personal information with these third parties, but only to the extent necessary to perform these services.
• Business transfers. If we sell or merge the business, we may disclose your information as part of that transaction, only to the extent permitted by law.
• Compliance with laws. We may collect, use, retain, and share your information if we have a good faith belief that it is reasonably necessary to: (a) respond to legal process or to government requests; (b) enforce my agreements, terms and policies; (c) prevent, investigate, and address fraud and other illegal activity, security, or technical issues; or (d) protect the rights, property, and safety of my customers, or others.
Data Retention
We retain your personal information only for as long as necessary to provide you with my services and as described in my Privacy Policy. However, we may also be required to retain this information to comply with my legal and regulatory obligations, to resolve disputes, and to enforce my agreements. We generally keep your data for the following time period: 4 years.
Transfers of Personal Information Outside the EU
We may store and process your information through third-party hosting services in the US and other jurisdictions. As a result, we may transfer your personal information to a jurisdiction with different data protection and government surveillance laws than your jurisdiction. If we are deemed to transfer information about you outside of the EU, we rely on Privacy Shield as the legal basis for the transfer, as Google Cloud is Privacy Shield certified.
Your Rights
If you reside in certain territories, including the EU, you have a number of rights in relation to your personal information. While some of these rights apply generally, certain rights apply only in certain limited cases. We describe these rights below:
• Access. You may have the right to access and receive a copy of the personal information we hold about you by contacting me using the contact information below.
• Change, restrict, delete. You may also have rights to change, restrict my use of, or delete your personal information. Absent exceptional circumstances (like where we are required to store data for legal reasons) We will generally delete your personal information upon request.
• Object. You can object to (i) my processing of some of your information based on my legitimate interests and (ii) receiving marketing messages from me after providing your express consent to receive them. In such cases, we will delete your personal information unless we have compelling and legitimate grounds to continue using that information or if it is needed for legal reasons.
• Complain. If you reside in the EU and wish to raise a concern about my use of your information (and without prejudice to any other rights you may have), you have the right to do so with your local data protection authority.
How to Contact Me
For purposes of EU data protection law, Metalicious, Inc, is the data controller of your personal information. If you have any questions or concerns, you may contact us at info@metalicious.com.
