DELIVERY
If an item is returned to because of a insufficient or incorrect address / or because of non reclaim / then there will be a re-posting fee for re-sending the item out again.

DUTY TAXES
International orders may attract Import taxes which you are responsible for paying.

POSTAGE TIMES TO ALLOW
We are based in the UK and we dispatch items in 2 working days from purchase and you will be notified via Etsy the day the item is dispatched.

UK deliveries: allow 2 full weeks (Excluding Sunday and Banks Holidays)

EU deliveries: 4 full weeks (Excluding Sunday and Banks Holidays)

Rest of the World Deliveries USA/AUS etc: allow 6 full weeks (Excluding Sunday and Banks Holidays)

We are unable to refund or exchange items before these time scales have elapsed!

'Item not received' claims made after 8 weeks from dispatch cannot be considered. We deem 8 weeks ample for you to contact us to make us aware that the order has not been received.

Advice: It is advisable to check with neighbours in case the item has been accepted by them. In alot of cases the postman fails to leave you a 'sorry you were out' card and the item is just stored in the holding office unknown to the recipient. So it is worth checking at your local sorting office to see if they are holding the item for you. If your item is returned to us due to non receipt then we will charge an additional postage fee to resend it.

Any problems that may occur during shipment - We will work with you in resolve issues as best we can in line with these policies.

If you are not completely happy with your stencil please let us know why. We aim to make your purchase as enjoyable as possible.