If international orders are returned to me as "uncollected" or "undeliverable" due to an incomplete address being provided, I am not able to refund your shipping costs and additional shipping costs will be incurred to re-ship the item. Please be aware of your country's import duties, Customs fees and VAT, these additional costs are your responsibility and are added at the point of delivery - I have no control over them. If an item appears to be lost in the mail, please allow 30-45 days for it to show up, that is the required time before a claim can be filed. Luckily, I have very good success with most international shipments and love my international customers!