SHIPPING INFORMATION: free worldwide shipping is available on all orders.
I offer worldwide shipping via UPS Express Courier or postal service, depending on the size of the package.
All shipments are insured against damage or loss at no additional cost, regardless of the destination.
Once your order has been shipped, I will provide you with a tracking link to monitor your package online.
Refused / Unclaimed Packages
I am not responsible for packages returned due to refusal, unclaimed status, undeliverability, or incorrect/incomplete address details. Customers are responsible for providing accurate and sufficient shipping information to ensure proper delivery.
If a parcel is refused, not collected, or returned to the sender for reasons not attributable to the seller:
– For customers located in the European Union: refusal or failure to collect a parcel does not constitute a valid exercise of the right of withdrawal. The seller reserves the right to deduct all costs incurred, including shipping, return shipping, customs duties, and any additional expenses. Any refund will only be processed upon explicit request from the customer and after deduction of such costs.
– For customers located outside the European Union: all sales are considered final. Therefore, in the event of a refused or unclaimed parcel, no refund will be issued.
In all cases, any “free shipping” offered on the website is a commercial condition and does not imply that no shipping costs were incurred. Such costs remain payable and will not be reimbursed.
INTERNATIONAL BUYERS – Please Note
Import duties, taxes, and charges are not included in the item price or shipping cost. Buyers are responsible for any customs and import taxes that may apply. I am not responsible for delays caused by customs procedures.
Please check with your local customs office for information on potential fees. Any customs-related costs must be paid by the customer.
Damaged Items
Special care is taken to protect fragile items, and all shipments are well-packaged. However, if your item is damaged during transit, please contact me immediately.
EUROPEAN UNION AND UK 14 DAY COOLING OFF PERIOD:
Right of withdrawal
1.1 We invite the user to read with particular attention to this article, which governs the right of withdrawal.
1.2 The right of withdrawal is the right of the Consumer to terminate the purchase contract without being obliged to provide a reason. If you purchased as a Professional, the right of withdrawal does not apply, unless otherwise agreed with the Seller. Possible exceptions to the right of withdrawal are set out in this article 7. If there are no exceptions to the right of withdrawal, this article 7 is fully applicable.
On the Site are sold goods made to measure or clearly personalized. If you act as a consumer, the following rules on the right of withdrawal does not apply for specific provision of law. In fact, if this were not so, the Seller would be unable to resell a product made specifically for you.
Sealed goods are sold on the Site that are not suitable for return for reasons of hygiene or health protection. If these goods have been opened after delivery, you lose your right of withdrawal. Therefore, the following rules on the right of withdrawal do not apply.
1.3 If you are a Consumer (and if no exceptions apply) you have the right to cancel the contract for the purchase of the Product without giving any reason and without incurring costs other than those provided for in this article within a period of fourteen calendar days (Cooling-Off Period). The Withdrawal Period expires after 14 days:
in the case of an order for a single Product, from the day on which you or a third party, other than the carrier and designated by you, acquires physical possession of the Products;
in the case of a Multiple Order with separate deliveries, from the day on which you or a third party other than the carrier and nominated by you takes physical possession of the last Product; or
in the case of an order for delivery of a Product consisting of multiple lots or pieces, from the day on which you or a third party, other than the carrier and nominated by you, takes physical possession of the last lot or piece.
1.4 To exercise your right of withdrawal, you must inform the Seller, before the expiry of the Withdrawal Period, of your decision to withdraw. To this end, you can write to the Seller at the contact details indicated in the Foreword, or use the contact form on the Site. You have exercised your right of withdrawal within the Withdrawal Period if notice of the exercise of your right of withdrawal is sent by you before the expiration of the Withdrawal Period.
1.5 Unless otherwise agreed, the direct costs of returning the Products shall be borne by the Consumer, as well as the responsibility for the transportation of the same. In case of exercising the right of withdrawal, the Product must be delivered at the Seller's premises, or at the different address communicated by the Seller.
1.6 If the withdrawal is applicable, the Seller shall proceed to refund the Total Amount Due, excluding initial delivery costs, if applicable, without undue delay and in any event no later than 14 calendar days from the day on which the Seller was informed of the decision to withdraw from the contract. The refund will be made using the same payment instrument used for the initial transaction, unless otherwise agreed between you and the Seller. In the event that the Products have been shipped using a carrier of the Consumer's choice and at the Consumer's expense, the Seller may suspend the refund until receipt of the Products or until the Consumer demonstrates that the Products have been returned, whichever is earlier.
UK Customers Notice: For returns requested by customers residing in the United Kingdom, any customs duties or import taxes charged for the re-entry of the goods into Italy will be deducted from the refund amount.
1.7 The Consumer is only responsible for the diminished value of the goods resulting from handling the Product in a manner different from that necessary to establish the nature, characteristics and functioning of the Product. The Product must in any case be kept, handled and inspected with normal diligence and returned intact, complete in all its parts, fully functional, accompanied by all the accessories and illustrative sheets, with the identification tags, labels and disposable seal, where present, still attached to the Product and intact and not tampered with, as well as perfectly suitable for its intended use and without signs of wear or dirt. Moreover, the withdrawal is applied to the Product in its entirety. It cannot therefore be exercised in relation to parts and/or accessories of the Product.
1.8 In the event that the Product for which the withdrawal has been exercised has suffered a decrease in value resulting from a handling of the goods other than that necessary to establish the nature, characteristics and operation of the Product, the Seller reserves the right to deduct from the amount of the refund an amount equal to this decrease in value. The Seller will give notice of this circumstance and of the consequent decrease in the refund amount, providing, if the refund has already been paid, the bank details for the payment of the amount due by the user due to the decrease in value of the Product. In the event that the withdrawal has not been exercised in accordance with the provisions of applicable law, it will not result in the termination of the contract and, consequently, will not entitle the user to any refund.
1.9 This Article regulates a very important issue concerning the costs of return in the event of withdrawal. In light of the provisions above, the Seller believes it appropriate to point out that the costs of returning the Product will be at your expense and under your responsibility.
The Products must be returned to the address communicated by the Seller from time to time.
1.10 Notwithstanding the right of withdrawal, if any, and the rights provided for by the legal guarantee of conformity, the customer may always request the replacement of the Product. It is the unquestionable right of the Seller to accept this request. The cost of returning the returned Product and the cost of shipping the new Product shall be borne by the customer, unless otherwise agreed with the Seller.
- The right of withdrawal will not be applicable for purchases made by customers residing in non-EU countries where local legislation excludes this right. Therefore, customers from these countries will not be able to exercise the right of withdrawal on products purchased through this shop.
To start a return, you can contact me at barbara@oggettiveneziani.com. Please note that returns will need to be sent to the following address:
Oggetti Veneziani
San Marco 1994/D
30124 Venezia (Italy)
If your return is accepted, I’ll send you instructions on how and where to send your package. Items sent back to me without first requesting a return will not be accepted.
You can always contact me for any return question at barbara@oggettiveneziani.com.
Damages and issues
Please inspect your order upon reception and contact me immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exceptions / non-returnable items
Certain types of items cannot be returned, like custom products (such as special orders or personalized items). Please get in touch if you have questions or concerns about your specific item.
Unfortunately, I cannot accept returns on sale items or gift cards.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
Refunds
I will notify you once I’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since I’ve approved your return, please contact me at barbara@oggettiveneziani.com.
