Small Wood Monogram Letter, Door Hanger, Framed Letter, Wooden, True Oval, Oblong Initial, Vine Letter in Oval Frame, Any Letter Available,

1. CANCELLATION POLICY
Due to extremely fast order processing time, we can not guarantee a cancellation window but will do our best to intercept orders for cancellation if contacted within 2 hours of order placement. If we cannot stop shipment or are not contacted in a reasonable time window, you must follow return procedures to seek refund. Once you receive the package, you may REFUSE it or SHIP it back to us at:
Build-A-Cross
Attn Etsy Returns
8880 Industrial Dr
Bastrop, LA 71220.

2. GENERAL RETURNS FOR UNWANTED ITEMS
We accept returns for refund up to 7 calendar days after delivery of the product at our sole discretion. To qualify for exchange or "unwanted" refund your items MUST
-BE in new, unaltered, and unused condition
-NOT SHOW signs of wear or damage in any way
-NOT HAVE arrived to buyer more that 7 days prior to initiating the return process by contacting us.
-BE non-personalized (name frame signs, custom words, etc will not be accepted for exchange or refund)
-NOT be a custom or special order

Once we receive the package, we will issue a refund MINUS a 15% restocking fee. We DO NOT refund shipping charges. Customers will be responsible for shipping cost incurred during this process.

3. SUPPLIER ERROR/DEFECTS POLICY
If an item is received damaged, is incorrectly manufactured or erroneously shipped by us, please email Support@build-a-cross.com providing your order number, description of discrepancy, and pictures of relevant items if applicable. We are committed to getting your desired products to you correctly and in usable condition and will make every effort to correct our mistake at no expense to our valued customers.
Refunds are contingent upon inspection of item(s) once we receive it. We may in certain instances opt to provide a refund instead of reshipping. Please inform us if this is your preferred way to rectify our mistake.