Unless stated, all the shoes are made to order, turnaround time depends to the quantity of orders I have on line, average turnaround time is 3-4 weeks, please, contact me for precise info.

I can dispatch ready to ship accessories within 3 days of receiving the order, with the exception of weekend and bank holidays, in these cases this may be stretched up to 4 or 5 days. Any exceptions to this timescale will appear in my shop announcement.

► DOMESTIC shipping are via Correos Spain:
This has a delivery estimate of :

1-3 working days

► INTERNATIONAL:

- Shipping is via Correos Spain, I offer a registered service which includes tracking number.

This has a delivery APPROXIMATE estimate of :

7-10 working day for Europe
7-15 working days for everywhere else.

- Upgraded shipping is via Express Couriers, I offer a registered service which includes tracking number and signature on delivery.

This has a delivery APPROXIMATE estimate of :

1-2 working day for Europe
2-4 working days for everywhere else.


Standard shipping doesn't have a fixed and guaranteed transit time-frame so, if you are in a rush or if you need the shoes to be on your feet for a specific date, please, upgrade your shipping to Express.

I'm not responsible over the transit time of your parcel: once the parcel is in the courier hands, my responsibility as a seller is over, if you have issues with the Courier, please, contact them directly.
I will however be happy to help and assist you as much as possible, in case my intervention is needed.

As a seller, I am not responsible for any customs duty or tax charged by your government on imported goods into your country so, please, make sure you are aware of your country's import charges for leather goods.

All of the parcels travel without insurance, in case you wish to add an insurance to your goods, please, contact me and I´ll be happy to propose you the rates for this additional service.

As a seller, I´m not responsible if a parcel get lost, stolen or damaged once it' s sent, once the parcel is in the Courier hands, my control over it, and so my responsibility, is over.

► I personally handcraft all the shoes and accessories,
these are all MADE TO ORDER upon customer´s request.

► All items are carefully described and I do my best to offer you all the necessary measurements; please, be so kind to check this information before proceeding with your purchase, if you have additional questions, please, contact me!


► ABOUT SHOE SIZING:
As generic size charts are approximate and every brand feature its own fitting, in order to have the perfect size on my shoes I suggest you to measure your foot length, it only takes a minute! 😉
Please, place your foot on top of a ruler on the floor with the back of the heel and the beginning of the ruler against a wall, check then the total length and compare it to my size chart:

if your foot length is ****** suggested size is

8.3" - 21,2 cm-------------------------34
8.6" - 21,9 cm-------------------------35
8.7" - 22,2 cm------------------------- 36
9" - 23 cm-------------------------------37
9.3" - 23,7 cm--------------------------38
9.5" - 24,3 cm--------------------------39
9.8" - 25 cm----------------------------40
10.1" -25,8 cm--------------------------41
10.4" - 26,4 cm------------------------42
10.6" - 27 cm---------------------------43
10.9" - 27,8 cm-------------------------44
11.1" - 28,4 cm--------------------------45

If you are in between two sizes, please, go a size up.

Please, consider that my shoes fit small/snug at the beginning however, as the leathers I use are very soft, they tend to naturally stretch and after few uses they normally fit like a glove!

Please note that generic conversion charts are approximate and DO NOT correspond to my sizes/fitting.

Bigger or smaller sizes are available upon request: please, contact me if you have a special size request.

Shoes can´t be returned for sizing reasons.

If you have some doubts or you need more information about size or fitting, please, contact me, I´ll be happy to help!


► ABOUT LEATHER: real leather is a natural product. It breathes, it’s warm and has individual characteristics which are the natural charm and beauty of hide. As a natural product however, it will often display traces of the animal’s past life, such as small marks and little differing fiber density. These hallmarks in no way detract from the wearing qualities of leather; they are the signs that discerning owners cherish when buying leather. With the passage of time and normal use, it develops a patina which enhances its natural beauty.

► ABOUT HANDMADE SHOES and ONE-OF-A-KIND GOODS: my shoes are truly and completely handmade by me, I do my very best on the selection of leathers and to take the most realistic pictures of my shoes but, keeping in mind what above and that the shoes are done in an artesan way, please, consider that there could be small differences in between pictures and the shoes you´ll receive: these minor differences are the signs of a all one-of -a-kind, handmade product!
Please, consider that your shoes are done by hand so they don´t feature the same polished finishing of industrial made shoes.
Come to see me crafting!
https://vimeo.com/98166136


Please consider that the settings of each monitors are different, it means that colors may differ very slightly from the picture you see on your screen.

If you are unsure about colors and you wish to see them on real, please, purchase the color sample set:
https://www.etsy.com/listing/800092473/color-samples-for-your-elehandmade


I respect your privacy and do not sell or distribute any customer information under any circumstances, this includes my mailing list as well as any email info or personal info you provide.

All of the accessories are based on Ele´s designs and not to be re-distributed, copied, imitated, or misappropriated in any way.

Please, note, I do not use reptile leather in any case for my accessories: all the material, both textiles and leather, are imitating reptile textures through prints or embossing.

♥️ 💌 ♥️
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