I ship United States Post Office First Class Mail or Priority for most orders, or UPS for larger boxes, usually within 48 hours, sometimes same day if your order is received early in the day. If you would like your item shipped two-day priority, or overnight express, convo me and I will create a custom listing that reflects the overnight charges.
If you are shipping to an address different than your own, fill in that address in the space provided upon checkout. FREE SHIPPING USA excludes AK and HI, I reserve the right to cancel/refund orders if the shipping is excessive or you are shipping to Alaska or Hawaii.
INTERNATIONAL
Please investigate your countries import fee, or customs fees, or VAT fees, if applicable. Some countries charge a Value Added tax (VAT) fee and/or a customs fee. Sellers are not responsible for paying these fees, it is not even accepted by customs, the person receiving the item is solely responsible. It is a federal offense for a seller to falsify customs documents. Buyers in the EU will be sent a notice from Etsy telling you that you are responsible to investigate and pay your Customs and Vat fees, if any. I am not responsible for any international import or customs fees. Please note that custom items such as custom tags are not returnable. All EU returns must contact me within 14 days of receipt.
RETURNS: Please read my Returns section for info on returns.
All international packages may take 60 days and rarely even longer to arrive from date of shipment. The vast majority of the packages I ship internationally arrive within 2-3 weeks, often sooner, but please be aware that the potential does exist for it to take longer, especially if something gets delayed in customs.
If you do not see your country listed in my shipping price list, feel free to contact me for a shipping quote. I always do my best to ship quickly and most economically.
ITEMS WITH CUSTOM TAGS/LABELS
Please don't forget to leave a note on checkout (or send in a Conversation) your wording for your tags. I make every attempt to have you see your tag draft so you can approve it before I print. I will convo a draft copy, and then email reminders for you to do so. I may after 5 business days, send the bottles, corks and charms and then still wait for your approval. If still no reply after 3 more days, or if your event is looming, I may print the tags and send them and they are not refundable. Or, I may send the bottles, corks and charms, and later when you approve the tags, I will send an invoice to pay 3.50 to ship the tags. I am happy to print tags from your jpegs/pdf, quality will meet my standards, I am not responsible for issues arising from the quality of images sent.
DAMAGES
I take great care in packing, in the unlikely event of damages, all reports of broken items MUST be accompanied by clear pictures of damages, and only within 10 business days of receipt as confirmed by tracking info. I need pictures to make the insurance claim! Send a pic of the broken item and the packaging it came in. All shipping damage reports must be sent to me within 10 days of the delivery day and time as recorded by the tracking/ post office/UPS.
Please unpack and count items upon receipt. I know a lot of my customers use bottles for wedding favors. Please do not wait until 5 days before the event to unpack the boxes. I cannot rush you bottles or corks, I may be out of town at a craft fair for that week, or visiting my out of state grandchildren. Please unpack and count your bottles and corks within 10 days of receipt as shown by your tracking. Then we have plenty of time to correct situations!!
Drawer knob guarantee- replacement or refund as long as I am on Etsy, or write me at the address on your receipt if not (not planning on going anywhere!!). Claim must include a clear picture of the broken knob and I will replace if still available or refund.
If you supply an incorrect mailing address, or you move and forgot to change your address, convo me immediately. I can change the address to the proper one BEFORE I ship. Otherwise I cannot be responsible if you supply incorrect address.


Thanks!