Maddox Stone Fireplace Mantel

Shipping Overview

Designs may need to be modified to accommodate safe shipping and handling. All design modifications must be approved prior to production.


Stone Mountain Castings and Design free shipping includes the following:

a) We offer free shipping with curbside delivery to destinations in the lower 48 US states on every item we sell. All other locations will be quoted.
b) Curbside delivery to a Freight accessible address.
c) Residential Delivery with Liftgate.
As defined by the trucking industry, Residential Delivery means "curbside delivery" in a residential area.
Moving your shipment from the curb to your home at the time of delivery is not included.
Residential Delivery services DO NOT include inside delivery, installation or un-crating
Residential Delivery with liftgate requires an appointment for the curbside delivery.
The Carrier will contact you to set a delivery appointment.
d) Shipments are Fully Insured against damage.
e) Shipping lead time is 3 to 5 business days after pickup from our facilities.



Delivery

a) Delivery appointments are generally a 2 hour window.
b) We always ask that the trucking company use a lift-gate truck for delivery, but this is not always possible, so please have 2 or 3 men ready to unload the crate(s) from the trucker’s tailgate. In rare cases where the location is remote or in residential areas that do not allow large trucks the customer may have to arrange secondary delivery.
c) Liftgate sizes vary based on carrier and terminal and cannot be guaranteed to accommodate all orders.
d) Customers ordering oversized crates will need to arrange for end of delivery services including the possibility of forklift service, terminal pickup or hand off loading
92 3/8” x 38 3/8” x 30” is the maximum over sized shipping crate size
e) Customer is responsible for providing correct shipping information related to delivery site and accessibility. Orders will not be reconsigned without customer approval and payment of all applicable fees.
f) Due to liability, freight trucks will not drive on private property. Non-paved roads, tight turns, steep embankments, high-rise buildings or otherwise "difficult" delivery locations or situations may necessitate your having to pay for additional delivery services.



Un-crating and Accepting Delivery

a) You will need the following on hand to help open the carton: knife, hammer and pry bar.
b) We are committed to making sure you are satisfied with our products. Your order is inspected prior to shipment to ensure all items are in excellent condition before they leave our facilities. Although our products are packaged securely to prevent any damage it’s possible that in rare cases, damages may occur during shipment.
c) Customer is responsible to inspect all merchandise prior to accepting the delivery.
d) Before signing for receipt of the product, all product pieces must be uncrated and the contents inspected for damage. During the un-crating process, care must be taken to protect the integrity of the contents. Never stack stone materials upon one another without carefully placing foam packing material between them.
e) If there is damage to the carton or the product, please write "CONTENTS DAMAGED" clearly on the delivery receipt that the driver is asking you to sign, then sign. This insures that your damage issue will be easily resolved.
f) At any point, should any damage be identified, Stone Mountain Castings and Design MUST be notified via telephone (801-495-9797) and/or email (info@stonemt.net) within a 24-hour period. Such email notification MUST include photographic evidence of the damage(s) along with photographs of the crating and packing components and delivery receipt with "CONTENTS DAMAGED" clearly visible.
g) We cannot be held responsible for the cost of repairs or replacement of damaged items if there is no notation on the Freight Delivery Receipt or pictures of the damage. Contact us within 24 hours to initiate a damage claim.
h) Failure to inspect and document merchandise voids insurance warranty and replacement coverage and costs



Other shipping considerations

a) Customers are able to ship at their own risk or make their own shipping arrangements if desired.
b) Customers may give us a commercial ship-to delivery address at the time of order (preferably with a loading dock, pallet jack and/or fork lift).
c) Customers may ask us to ship to our carrier's closest local terminal where customer can pick up the shipment.