I would recommend hand washing all nalbinded items, as they are 100% wool. Cold to tepid water is fine, but do not adjitate the wool whilst washing as it will start to felt.
Please give me a message and I can nalbind something especially for you.
All customs orders are non-refundable due to the nature of these types of orders. This falls within the Consumer Rights Policy as well as Government Legislation.
Any threatening or harassing behaviour regarding custom orders and refunds will be reported to the relevant authorities.