Yes and please get in touch with us regarding your wholesale needs and inquiries :)

Self-pick up is available and can be arranged for customers from Wyndham Victoria areas.

Yes! :) All orders can be customised to suit your needs. Just reach out to us if you have something else in mind or couldn't find exactly what you are after in our shop. We are happy to make something for you just the way you like them :)

To reduce paper wastage, we do not include an instruction sheet with your order, but you may use the following link for the instructions to assemble your crib mobile hanger :)

https://bit.ly/2lUwdgG

It should take only minutes to put together but feel free to get in touch with us if you need some help! :)

We are still making and shipping all orders within the given timeframe of 3-5 business days for most items and 1-3 business days for felt balls etc.

Domestic delivery:
There are delays across the Australia Post delivery network, there may be 5-7 days of delay and slightly longer for rural areas.

International delivery:
There are delays due to limited flights, hygiene, social distancing and the high volumes of shipment. Packages may take about 30 days to be delivered after the dispatch date during the pandemic.

It is normal that scan updates may not be immediately available on the tracking website during this busy time. Things are moving very slowly and we truly appreciate your patience and understanding.

If you wish to cancel your order after your order's been shipped and is on the way to its destination, a refund of the item cost can only be processed when your package is either declared missing by the courier company after an investigation into it, or when it's been received by you and then returned to us. All international packages are insured, therefore any compensation will be decided by the shipping company when they are confirmed as "lost in transit".

If the item is not deemed "lost in transit" but is just taking a while to be delivered due to the pandemic, a cancellation is not valid and a refund will only be processed when you return the item to us after receiving it eventually (on the basis of a change of mind or faulty item).