Any queries? contact me :)

UK 1st class, aim 1-3 business days.. Royal Mail are extremely reliable but delays may occur from strike and holiday backlogs.

***Royal Mails cyber attack has recently caused catastrophic disruption with export backlogs a likelihood now. Message me if you ever have any order concerns :)

International orders are delivered by your national postal service. Postal services worldwide shipping estimates are 1-6 weeks, or 1-4 weeks if in US, Australia, Canada or Europe. Delays can occur with backlogs at customs. Standard shipping h a a no tracking function available. Check custom charges and taxes that may apply for your countries imports, before you order from overseas. These are the buyers responsibility to pay.

Packaging is plastic-free. I use mainly recycled and up-cycled materials, and it is all recyclable/compostable/reusable. Packaging is always plain and discrete, there are no LGBTQ+ references anywhere.

Metal jewellery, earrings, dog tags & keychains are individually gift wrapped as standard (free of charge!)

Cotton bracelets, anklets, or waxed cord bracelets each come with their own handmade 100% recycled card gift tag.

Orders are sent in a slim cardboard box or paper envelope, all easily fit through a letterbox.

UK: I do not include prices in packages, you can ship directly to a giftee & I can handwrite a short message to them on the tag. Overseas packages must state prices (required for customs purposes) cannot be hidden.

I love custom orders! I have a very quick turnaround on creating small-medium quantity custom orders - just 2-4 business days from placing your order to shipping it. For large custom orders (10+ items) contact me for turnaround time.

Everything at CraftyMotMot is made by my own two hands, so I can create anything you see in alternate colours if you prefer - do contact me if you see a ready-to-ship item you like in my shop but would like it made for you in different colours.

Sizes for each specific item can be found by clicking and expanding the 'item description' tab. Most of my bracelets and anklets have adjustable closures and are one-size-fits-most. Contact me, before placing your order, for a larger or smaller size to be made just for you.

'How-To-Fasten' guides can be seen in the photos of each individual listings. As well as a photo guide for shortening ties if desired - if modifying your bracelets bands be sure to follow all steps - especially melting the knotted ends of waxed cord ties so they don’t come undone!

Cotton bracelets/anklets use top quality, strong, fade-resistant cotton thread. Can be worn 24/7 and in chemical-free water.

Waxed cord bracelets are strong polyester thread with a (vegan) wax. Waterproof and fade-resistant. Soap degrades wax so remove bracelets for showering.

Stamped bar bracelets use aluminium (nickel free and won’t tarnish or turn green). Initial bracelets are brass. Remove metal bracelets for sports/sleeping/bathing etc. and always protect it from any chemicals on your skin e.g. sanitiser/perfume. If the worst happens, to re-ink your lettering see pet tag FAQ.

Earrings wires are hypoallergenic 925 sterling silver.

To keep jewellery looking new, it’s advisable to remove the item during bathing, sports & swimming.

CraftyMotMot items are only sold here in my shop. Items cannot be resold through another shop/business, whether modified or otherwise.

Keychains & pet discs are aluminium (nickel and lead free), won’t tarnish. I use water-resistant black enamel in lettering. Splashes & rain showers shouldn’t be a problem but always remove the tag when bathing or swimming your pet. Prolonged water contact or the chemicals in soaps and flea treatments could dissolve ink enamel. For cats use the smallest ring to attach the tag close to the collar, out of reach of their sandpaper tongues which could abrade the lettering during grooming! If the worst happens - to re-blacken the letters, rub a permanent marker (e.g. sharpie) over the lettering, then right away wipe the surface with a tissue leaving the black in the indents. Any excess can be swiped off with a drop of alcohol/sanitiser on tissue

All CraftyMotMot original content is protected by copyright ©️ 2013 - 2023. The copying of listings, copying of shop photography, plagiarism of item descriptions or shop content, and unauthorised use of the CraftyMotMot name are some examples of intellectual property infringement. As such, any incidences of imitations, or any other copyright infringements, found in shops or elsewhere online, will be promptly reported for immediate action.

Standard orders fit through your letterbox and can be dropped off while you are not home (Unless upgraded to ‘SIGNED FOR’). If you would like a delivery confirmation then upgrade to signed for at checkout. Standard first class does not have a tracking function.

Previous UK delivery aim 1-2 day working days, but strikes have resulted in backlogs, so please allow longer at this time, while things get caught up over in Royal Mail.

***Royal Mails cyber attack has recently caused catastrophic disruption with backlogs. Message me if you ever have any order concerns :)

Packages fit through letterbox. Standard mail has no tracking function. If you wish to track delivery you can purchase their service in shipping upgrades 'ADD TRACKING'

Postal services advise delivery estimates of 1-6 weeks, or 1-4 weeks if in US, Aus, Canada or Europe. Backlogs and reduced staff in customs and delivery cause delays. International orders are customs cleared and delivered in country by your own national postal services. Check customs fees that may apply when you import from overseas, although these generally only apply to higher value imports they are the buyers responsibility to pay.