Our First Christmas as Mr. and Mrs. Ornament - Personalized Wood Ornament, Just Married, First Christmas Married, Wedding Gift, Couple Gift

• Your item will ship within the specified "ready to ship in" time frame noted in the "Shipping & Policies" tab within each product listing. This time frame reflects the processing time to prepare, package, and ship your order. It does not include the time in transit once an order is shipped. USPS shipping time frames should be added to these "ready to ship in" estimates for an overall turnaround time, which estimates the latest date you could receive your order.

• We are happy to accommodate the need for quicker shipping times with shipping upgrades. Upgraded shipping charges vary by your location, the desired method of shipping, and how quickly you need your order. Shipping upgrades are available on most of our items and will be noted in a drop-down menu during checkout. If you need an item shipped quicker than shown, message our shop for an upgraded shipping custom listing. Once USPS accepts a package, shipping/transit time is out of our hands; however, we will always do our best to ensure you receive your package in a timely manner.

• Shipping options:
-First Class Mail - advertised 2-5 business days, not a guaranteed time frame, does not include insurance (please anticipate extra shipping time during peak shipping seasons)
-Priority Mail - advertised 2-3 business days, not a guaranteed time frame, includes insurance (please anticipate extra shipping time during peak shipping seasons)
-Priority Mail Express - advertised 1-2 business days, money-back guarantee, includes insurance

• For orders that require production of an item more quickly than the advertised "ready to ship in" time frame or during our busy seasons, rush order fees may be applied. Fees are based on the requested turnaround time and the complexity of the order.

• At the time of shipment, Etsy will send a confirmation of shipment notification to you via email which will include the tracking number of your package.

• If you would like your order shipped to a different address not on file with Etsy, please change the address during checkout. Please note, once a shipping label has been created for your order, we cannot change your address, so please check shipping addresses thoroughly.

• Orders will be shipped to the address provided through Etsy at checkout (not the address on PayPal should these be different). We are not responsible for stolen packages or shipments lost due to shipping to an incorrect address provided by the customer, and it will be the customer's responsibility to track a package lost or misdirected in transit due to an incorrect address provided during checkout. Additionally, packages returned to us due to an incorrect/undeliverable address may be subject to an additional shipping charge (even if free shipping was included with the initial purchase).

• If a package is returned to us, we will hold your item for one month. After this courtesy hold, if you have not taken the necessary steps to have us reship your package, you may be required to repurchase the item.

• If personalization details are not noted at checkout, your order may be delayed while we contact you to get the details for your purchase. We reserve the right to cancel your order if we do not hear from you within a reasonable amount of time. All communication will be made via the Etsy conversation tool, so please make sure to check those periodically following placing your order.

• We offer custom orders of our products to ensure you receive the item that best fits your needs. Custom orders are subject to a design fee (which varies based on the item and the complexity of your design request). The turnaround time on a custom order varies depending on the request.

• Pricing/timeline quotes on custom orders and special requests are valid for 30 days. After 30 days, pricing and timelines are subject to change.

• All custom orders will be provided a design proof. Production on the item will not begin until approval has been received from the customer. When approving the design proof, the customer agrees to the design exactly as it is pictured; therefore, it is the responsibility of the customer to double check all information on the proof (including but not limited to spelling, dates, times, accents, layout, etc.). Any changes or corrections made after the product is initially approved and produced will result in extra charges and are the responsibility of the customer.

• We are happy to offer a 5% discount on bulk orders of 20 or more of the same product with the same design. Please note, already discounted items such as sale or clearance items cannot be discounted any further.

• Shop sales and automatic free shipping do not apply to custom orders.

• Customer service and satisfaction are very important to us. Should you have any questions or concerns, please do not hesitate to contact our shop. We will do our best to resolve any problems and accommodate your needs.

• We hope you will consider leaving feedback in our shop after the completion of your experience with us. We are always looking for ways to better serve our customers.

• Please note, we reserve the right to photograph all items we create (including custom orders) to use at our discretion for advertising or as samples and reproduce any design that originates from a custom order unless you request privacy.

• © 5:5 ONLINE BOUTIQUE ALL RIGHTS RESERVED. Please do not reproduce designs, products, or any likeness of an item displayed in our shop.