Customize and personalized orders can not be returned as they cannot be resold. We also cannot accept exchanges of Seasonal items, Halloween Costumes, Holiday items, or sale and discounted items. Once items have been used, worn, or altered we cannot accept items back. Please contact shop if you have any questions.

FOR OUR HATS:
Hand wash in cold water.
Reshape and lay flat to dry.

FOR RUGS:
Dry clean faux fur -
Spot wash only - air dry.
Fluff fur with a brush to keep it dusted.

FOR OUR MINKY BLANKETS:
Hand wash with cold water
We suggest laying flat to dry.
Fluff fur with a brush.

Newborn up to 14 in cir. and 5 1/2 " from brim to crown
0-3 Months up to 15 in. cir. and 5 1/2" from brim to crown
3-6 Months up to 16 in cir. and 6 " from brim to crown
6-12 Months up to 17 in cir. and 6 1/2 " from brim to crown
12-24 Months up to 18 in cir. and 7 1/2" from brim to crown
2T-4T 19 - 20 1/2" cir. and 7 1/2 " from brim to crown
5T up to 21" in cir. and 8" from brim to crown

Need a larger or smaller size? Please contact shop for availability

Feathered Romper Sizing:
Due to the nature of the natural feathers used, there will be some shedding.

Feathers are hand stitched onto rompers. This process will restrict the stretch of the romper itself. When ordering romper sizes please be aware that you may need to size up.

What is "Made to Order"?
Made to Order means that we make each item to your color and size specifications upon order. A lot of time and care goes into each piece - and the processing times differ for each order.

Please let us know if you need an item sooner and we will try to get it out to you when requested. Rush fees and Expedited shipping are also available.

Shipping upgrades (for faster shipping method in the mail):
https://www.etsy.com/listing/167940063/shipping-upgrades?ga_search_query=shipping&ref=shop_items_search_1

Rush my order upgrades (for faster processing time):
https://www.etsy.com/listing/485740617/rush-my-order?ref=shop_home_active_1

Each listing/item has its own processing time frame. This is the time that we need to make and produce your item. These processing times vary among individual items. Please check each listing for an approximate processing time.

SHIPPING TIME:
The shipping time is the amount of time it takes in the post. This can vary depending on the Zone or Country that you live in.

USA Customers: Shipping can take 3-5 business days AFTER/ADDED to the production time.

CANADIAN CUSTOMERS: Shipping can take 2-5 weeks AFTER/ADDED to the production time. Once your item is in the post we do not have much control. Delays can occur at customs and for weather.

INTERNATIONAL CUSTOMERS: Shipping can take 3-6 weeks AFTER/ADDED to the production time.

Due to the nature of Halloween Costumes, we cannot accept returns on these items. We can accept exchanges for the following reasons:

SIZING:
If you have an issue with your costume BEFORE HALLOWEEN please contact the shop. We will gladly exchange sizing if the item has not been worn, altered or used previously. Contacting us on Halloween is too late for us to make exchanges. We must be contacted of exchanges within 3 business days of receipt.

We cannot accept exchanges for items that have been worn, altered, or used for photo sessions. We cannot accept exchanges or returns for hygienic reasons.

Please contact shop for more information.