***PLEASE KEEP IN MIND THAT BEFORE AND DURING CHRISTMAS HOLIDAYS DELIVERY MIGHT TAKE LONGER THAN USUAL***

We now ship with DHL also, who ship within the EU and worldwide, delivering your order in twoworking days.Please, contact us for an additional shipping cost and a DHL shipping fee listing.

We ship everywhere, worldwide with the standard post, within 1 to 3 days, when the items are in stock, the day after your order has been paid, unless stated other wise.From Greece, where our business is situated we ship with Hellenic Post (the Greek Post) or with DHL upon your request.Throughout the European Union we ship with DHL courier service, delivering your order within a day, or two days.

For made to order pieces, we ship within 20 days at the latest, unless it's a special custom order, or a period of special work overload like the holidays.

We ship your orders every Monday, Wednesday and Friday. Priority registered mail is used always. Orders within Greece take 2 to 3 days to be delivered, 5 to 7 days for EU (European Union) countries and 7 to 10 days for the rest of the world ( USA, etc).

We do not work on weekends, or Greek public holidays, so, please understand, if we do not reply to your e-mail or order until Monday morning, or after a public holiday. You will be sent an e-mail, confirming when your order has been mailed.

We are not responsible for any fees, duties or tariffs outside Greece, so, if you live outside the EU, please, get in touch with the local authorities in your country to get information on relevant issues.

To send your order, we use handmade, often recycled, card board paper boxes for the art objects and blister or bubble wrap, or blister padded envelopes.
For the jewellery, worry beads and small charms we use and a hard, hand made box within a padded envelope.
Everything is meticulously, extra carefully wrapped and can be gift wrapped if you would like. A note/gift card can be included, if you would like us to send this to someone as a gift.We copy paste your message to a double, white card.

Because of our great variety in shapes, sizes and weights, we have many different shipping costs.
If you'd like to buy too heavy or big items, please, contact us, so we can work the best shipping cost for you.DHL have very reasonable fees for bigger items and deliver within two working days.

Please make sure that the address you list on Etsy, matches the address listed on your PayPal account, or credit card for direct checkout buys.
ArktosArt takes no responsibility, if a parcel is sent to an old address listed in your order.If you would like to have the parcel sent to an address different from those listed on Paypal and Etsy, leave a message during checkout.
We do not take any responsibility for orders lost in the mail, for returned mail, or for uncalimed packages.
Right after we have shipped your order, we sent you a shipping notification with a tracking number,so you can watch the progress of your order, until it reaches you.

Privacy Policy

This Privacy Policy describes how and when I collect, use, and share information when you purchase an item from me, contact me, or otherwise use my services through Etsy.com. This Privacy Policy does not apply to the practices of Etsy or any third party services you access through Etsy. You can reference the Etsy Privacy Policy to learn more about its privacy practices.

► Information I Collect:
To fulfil your order, you must provide me with certain information (which you authorized Etsy to provide to me), such as your name, email address, postal address, payment information, and the details of the product that you’re ordering. You may also choose to provide me with additional personal information (for a custom order of jewelry, for example), if you contact me directly.

► Why I Need Your Information and How I Use It:
I rely on a number of legal bases to collect, use, and share your information, including:
● as needed to provide my services, such as when I use your information to fulfil your order, to settle disputes, or to provide customer support;
● when you have provided your affirmative consent, which you may revoke at any time, such as by signing up for my mailing list;
● as necessary for the purpose of my legitimate interests, such as 1) providing and improving my services. I use your information to provide the services you requested and in my legitimate interest to improve my services; and 2) Compliance with the Etsy Seller Policy and Terms of Use. I use your information as necessary to comply with my obligations under the Etsy Seller Policy and Terms of Use.

► Information Sharing and Disclosure:
Information about my customers is important to my business. I share your personal information for very limited reasons and in limited circumstances, as follows:
● Etsy: I share information with Etsy as necessary to provide you my services and comply with my obligations under both the Etsy Seller Policy and Etsy Terms of Use.
● Service providers: I engage certain trusted third parties to perform functions and provide services to my shop, such as post services and delivery companies. I will share your personal information with these third parties, but only to the extent necessary to perform these services.
● Compliance with laws: I may collect, use, retain, and share your information if I have a good faith belief that it is reasonably necessary to: (a) respond to legal process or to government requests; (b) enforce my agreements, terms and policies; (c) prevent, investigate, and address fraud and other illegal activity, security, or technical issues; or (d) protect the rights, property, and safety of my customers, or others.

► Data Retention:
I retain your personal information only for as long as necessary to provide you with my services and as described in my Privacy Policy. However, I may also be required to retain this information to comply with my legal and regulatory obligations, to resolve disputes, and to enforce my agreements. I generally keep your data for the following time period: 4 years.

► Transfers of Personal Information Outside the EU:
I may store and process your information through third-party hosting services, in the US and other jurisdictions, such as Google Cloud, which is Privacy Shield certified.

► Your Rights:
You have a number of rights in relation to your personal information:
● Access: You may have the right to access and receive a copy of the personal information I hold about you by contacting me using the contact information below.
● Change, restrict, delete:You may also have rights to change, restrict my use of, or delete your personal information. Absent exceptional circumstances (like where I am required to store data for legal reasons) I will generally delete your personal information upon request.

► How to Contact Me:
If you have any questions or concerns, you may contact me at sophiaarktos@gmail.com