►►ATTENTION! All the orders will be shipped to the SHIPPING ADDRESS supplied through your Etsy Order. Please check this address is correct before finishing your check out. Lunaijewelry is not responsible for packages shipped to the wrong address, if the buyer supplied it. It is the buyer’s responsibility to ensure that all shipping information is correct prior to finish the purchase.

►►Please allow 2 to 3 business days (Mon-Fri - excluding holidays) for your order to ship. Remember that the order will ship only when the payment has cleared.

►►Orders from USA, Canada, UK, Australi, New Zealand & Singapore will be shipped by STANDARD PRIORITY MAIL (Light LX), which provides you with a tracking number but doesn´t require your signature to be delivered (NO INSURANCE). We suggest you keep track of your package especially if you don´t have a mailbox or if you live in an apartment biulding.

►►Orders from France, Germany, Italy, Austia, Czech Republic, Denmark, Sweden, Norway, Estonia, Latvia, Slovenia, Qatar, Vanuatu & U.S. Virgin Islands will be shipped by STANDARD PRIORITY MAIL (Light LX), which provides you with a tracking number but doesn´t require your signature to be delivered (NO INSURANCE). We suggest you keep track of your package especially if you don´t have a mailbox or if you live in an apartment biulding.

►►Orders from other European countries and the Rest of the World will be sent by REGISTERED MAIL which requires a signature to de delivered, provides tracking number and insurance. If you don´t want to sign for your package but want to keep track of it you can choose PRIORITY MAIL (Light LX) upgrade in your shipping options.

►►Orders from Spain will be sent by PAQ 72 service which requires a contact phone to arrange delivery.
Shipments to the Canary Islands, Ceuta and Melilla, must pay an extra plus ($ 7.00).

►►ESTIMATED SHIPPING TIME:
USA / Canada : 15-30 Business days
Europe : 15 -25 Business days
Other Countries: 20 -40 Business days
Spain 2-10 Business days

I'll do my best to meet these shipping estimates, but cannot guarantee them. Before/After Christmas there use to be up to 3-5 weeks of delays (Nov 10th to Jan 20th). Shipping upgrade is available for European countries: Priority Shipping (Faster service, also with tracking number)

Since international mail is affected by several circumstances, we can't solve delivery delays cases, before a period of 30-40 days from shipping date. Please understand that, once the package is sent, transit times, custom delays, and delivery times are totally beyond our control

►► CUSTOMS AND DUTIES FEES
Buyers are responsible for any customs or duties fees that may apply. Sellers aren't responsible for delays due to customs or issues with postal services.

►►COURIER SERVICE
If you need your order to be delivered in less time than the above time frames, we offer two Courier systems.

* DHL courier service for european orders (delivery time: 24 to 48 hs) and for USA orders (delivery times: 4 to 5 working days depending on zip code). This service is also available for the rest of the world but the prices are higher, please consult. PHONE NUMBER and SIGNATURE required for delivery.

* EMS courier service to USA, Canada & Australian orders, (5 to 8 working days) requires PHONE NUMBER and SIGNATURE to be delivered! If you choose this service and your order is returned to us because you didn´t claim it you will have to assume the shipping costs of its return.

►►BACK-ORDERED ITEMS
When the item you purchased is currently out-of-stock it is not available to ship yet, and will ship around the approximated date shown on the listing. Please be aware that dates are approximate and are subject to change.
The approximate shipping dates for back-ordered items are indicated on each item's drop-down menu, and all dates are subject to change. Please note: Your entire order will ship together as soon as all items are ready for shipping. However, if you have any inconvenience with this and prefer to have the available items shipped first please let us know so we can sort it out. Anyways please consider placing a separate order for your back-ordered items if you prefer not to wait on them for the rest of your items to ship. Payment for all items is collected when your order is placed.

►►RETURNED MAIL
If a package is returned for the following reasons:
1) The address provided to us via Etsy by the buyer was not correct.
2) If the package once attempted to be delivered is unclaimed.
3) International Package Return, we don't assume Customs expenses.

In these cases we do not offer a refund.
We will offer the possibility to have the package reshipped once postal services sends it back to us . We will send a message to confirm shipping address, and the buyer will need to re-pay shipping and handling costs before we will send the package again.

►►PACKING
We are an environmentally friendly shop we try to reduce packing to one or two boxes (depending on the quantity ordered). If you need your earrings in separate boxes please write us a note and we will do so.


Thank you

Owner Tofashi Essent. S.L.U

Shipping address Calle Marina 104 Of 9 Zip Code: 07620
Llucmajor Spain

Email lunaijewelry@gmail.com

Wholesale contact us at lunaiwholesale@gmail.com.

EU TAXES INFORMATION
All prices shown in the following EU countries are VAT exclusive: Austria, Belgium, Denmark, Finland, France, Germany, Ireland, Luxembourg, The Netherlands, Poland, Sweeden, and the United Kingdom. Prices shown on other EU countries include VAT.
PRIVACY POLICY

Data privacy is of high importance for Tofashi Essent SLU, and we want to be open and transparent with our processing of your data. This Privacy Policy does not apply to the practices of third parties that I do not own or control, including Etsy or any third party services you access through Etsy (https://www.etsy.com/legal/privacy?ref=pv_ol).

What Information Do We Collect?
To complete your purchase, you must provide me with certain information (which you authorized Etsy to provide to me), such as your name, email address, postal address, phone number, payment information, and the details of the item that you are purchasing.

Why I Need Your Information & How I Use It?
I rely on a number of legal bases to collect, use, and share your information, including:
• To provide my services: complete your purchase, settle disputes, or provide customer support;
• To comply with a legal obligation or court order or legal claim: like tax law responsibilities; and
• My legitimate interests if those legitimate interests are not overridden by your rights or interests, such as 1) providing and improving my services, 2) Compliance with the Etsy Seller Policy (https://www.etsy.com/legal/section/sellers) and Terms of Use (https://www.etsy.com/legal/terms-of-use).

Where We Store & How We Protect Your Data?
Your data is stored on OVH US LLC Datacenter BHS-1, Beauharnois, Quebec, Canada, with the highest level of security provided by OVH. More info available at https://ovhcloud.com/about/company/security

Who Can Access Your Data?
I share your personal information for limited reasons and circumstances, as follows:
• Etsy. I share information with Etsy as necessary to provide you my services and comply with my obligations under both the Etsy Seller Policy and Etsy Terms of Use.
• Service providers. I engage certain trusted third parties to perform functions and provide services to my shop, such as delivery companies. I will share your personal information with these third parties, but only to the extent necessary to perform these services.
• Compliance with laws. I may collect, use, retain, and share your information if I have a good faith belief that it is reasonably necessary to (a) respond to legal process or government requests; (b) enforce my agreements, terms and policies; (c) prevent, investigate, and address fraud and other illegal activity, security, or technical issues; or (d) protect the rights, property, and safety of my customers, or others.
• We will never pass on, sell, or swap your data for marketing purposes to third parties outside the Tofashi Essent SLU without your agreement.

Data Retention
I retain your personal information only for as long as necessary to provide you with my services and, as described in my Privacy Policy, to comply with my legal and regulatory obligations, to resolve disputes, and to enforce my agreements.



What Are Your Rights?
• Access: You have the right to request information about the personal data we hold on you at any time. You can contact Tofashi Essent SLU, and we will provide you with your data via e-mail.

• Portability: Whenever Tofashi Essent SLU processes your data, based on your consent or an agreement, you have the right to get a copy of your data transferred to you or another party. This only includes the personal data you have submitted to us.

• Rectification: You have the right to request the correction of your data if the information is incorrect, including the right to have incomplete personal data completed.

• Erasure: You have the right to erase any personal data processed by Tofashi Essent SLU at any time except for the following situations: 1) you have an ongoing matter with Customer Service 2) you have an open order which has not yet been shipped or partially shipped 3) you have an unsettled debt with Tofashi Essent SLU, regardless of the payment method 4) if you are suspected or have misused our services within the last four years 5) your credit application has been rejected within the previous three months 6) if you have made any purchase, we will keep your personal data in connection to your transaction for book-keeping purposes and to comply with our responsibilities with local authorities tax laws.

• Object to processing your data: You have the right to object to the processing of your data that is based on Tofashi Essent SLU 's legitimate interest. Tofashi Essent SLU will not continue to process the personal data unless we can demonstrate legitimate grounds for the process which overrides your interest and rights or due to legal claims.

• Restriction: You have the right to request that Tofashi Essent SLU restricts the process of your data under the following circumstances: 1) if you object to processing based Tofashi Essent SLU’s legitimate interest, Tofashi Essent SLU shall restrict all processing of such data pending the verification of the legitimate interest. 2) if you have claimed that your data is incorrect, Tofashi Essent SLU must restrict all processing of such data pending the verification of the accuracy of the personal data. 3) if the processing is unlawful, you can oppose the erasure of personal data and instead request the restriction of the use of your data instead of 4) if Tofashi Essent SLU no longer needs the personal data, but it is required by you to defend legal claims.

• Complain about a supervisory authority:
If you consider Tofashi Essent SLU to process your data incorrectly, you can contact us. You also have the right to raise a complaint to a supervisory authority.



How can you exercise your rights?
We take data protection very seriously, and therefore, we have dedicated customer service personnel to handle your requests concerning your rights stated above. You can always reach them at lunaijewelry@gmail.com.

Updates to our Privacy Policy
We may need to update our Privacy Policy. The latest version of the Privacy Notice is always available on our website https:https://www.etsy.com/shop/lunaijewelry?ref=seller-platform-mcnav
Contact Info
Company: Tofashi Essent SLU (LunaiJewelry)
VAT ID: B57579716
E-Mail: lunaijewelry@gmail.com
Mail Address: Calle Marina 104, Oficina 9. Llucmajor, 07620, Islas Baleares. España