*Processing times*
Processing time varies by item. Please see individual items for estimated ship times.

Multiple orders placed within the production time of the first order and to ship the same address will be shipped together. Please let me know upon checkout if you would like them shipped seperately.

Items in the same order will be shipped at the same time. Orders containing items with different processing times will ship according to the item with the longest processing time. This includes ship by dates selected in a drop down box.

*Transit times*
Estimated transit times (after item is created!) is 2-7 business days in the USA. (Hawaii and Alaska may take up to three weeks.) International shipping can take up to 15 business days. Please contact me to set up expedited shipping.

I DO NOT GUARANTEE ARRIVAL BY A SPECIFIC DATE! All arrival times are estimates to the best of my ability using my *typical* production time and transit times. In cases of an order no longer being needed, return shipping is the responsibility of the buyer.

I can only ship to one shipping address per order. If you need to ship to separate addresses, please order as separate transactions.

Please contact the shipping provider if your package is missing.
Any issues with shipping should be addressed by the buyer with the carrier. I will do my best to help with locating the package. I am happy to file a claim however I do not refund for packages until the claim is received. I do not refund for packages marked as delivered.


*Additional shipping information*

For domestic orders (USA):

I use USPS Priority for most(but not all!) of my packages. Please allow 2-5 business days for the arrival of your purchase. However, USPS does not guarantee delivery in a specific number of days.

Shipping larger packages to the West Coast, Mid-West, and Florida is typically through Fed-Ex or USPS Parcel Post. Please allow 3-7 business days for this service. Hawaii and Alaska may take up to three weeks.
If you have a specific deadline or would like to upgrade to a faster service, just let me know.

For international orders:

International packages are shipped using International First Class Mail for items under 4 pounds or Priority International for heavier shipments. Please allow 2-4 weeks for the delivery of your international package.

The buyers is responsible for checking with the custom regulations of the in-taking country to see if your items are allowed entrance. I am not responsible for additional fees that your country's custom office may impose including duties, taxes, or pesticide treatments.

In particular AUSTRALIA- your customs department has been unpredictable in my experience. Please check with them!!! Any duties or other fees will be your responsibility.

You are responsible for all duty, customs, or any other charges imposed by your country above and beyond the USPS (United States Postal Service) postal charges that you already paid. These may be due when you pick up your package.

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Packaging:

All my shipments are packed with care to ensure their safe arrival. I have shipped thousands of wreaths and have only had a few wreaths arrived damaged.

I use a combination of new and clean, reused packing materials. If you prefer all new or all recycled materials, please let me know and I will do my best to accommodate your wishes.

I do not include any sort of receipt or invoice in my packages. You can print a copy for yourself from your Etsy page, or if you ask me to, I would happily include a copy for you.

If you would like me to include a note with a gift purchase, just let me know!

I typically will respond to messages once a day between 10AM and 12AM M-F

Custom Orders -
I welcome custom orders! If you would like a custom order please send me a message with desired size and materials as well as a time frame. I will do my best at creating exactly what you wished for. Orders must be placed BEFORE I create your item. If you would like a picture before shipping please let me know. I'd be happy so do so and make any minor changes that you desire before shipping.
Please understand though that I cannot except returns or give refunds on custom orders.

Custom listings - If you plan to order at least 15 items I am happy to set up a custom listings. Be aware that the shipping may be different than what is calculated in the Etsy shopping cart. The actual postage is used for custom listings and may be more or less than what is calculated in the Etsy shopping cart.

Wholesale Info -
I do not offer wholesale prices at this time but am happy to give a discount for large orders (except from November 1st-December 20th).

Guarantee -
Please inspect your order immediately upon arrival.

As I strive for happy customers, please contact me within 7 days if your purchase arrives damaged. Upon proof of damage I am more than happy to replace the item.

In cases of seller error (incorrect item, size, or color), contact me within 7 days of receiving your order and I am happy to correct this mistake.

FAQ -
How long will my fresh wreath last?
It depends. :) Time of year is a huge factor. November-March is the best time for wreaths with cold weather. They typically last 4-6 weeks at that time. April-May is when the boxwood sends out new growth. The new growth is gorgeous! But, alas, it also wilts relatively quickly (in about a week). At this time, the boxwood works bestfor for those short term events such as weddings. I work with you to have them arrive close to the wedding date so that they will be the freshest possible. The rest of the year varies from 3-8 weeks. Luckily the boxwood dries beautifully so you can continue enjoying!

How do I care for my boxwood wreath?
If you plan to hang your wreath outdoors, no additional care is needed. These wreaths slowly dry over the months and then will either turn pale green or golden blonde depending on how much sun they receive.
If indoors, you can lightly spray the wreath just as you would Christmas greenery. This will help keep it glossy a bit longer. But I prefer to just let my wreaths dry naturally to the beautiful woodsy colors.

Does boxwood have an odor?
I have come to the conclusion that this is all a matter of taste. I find the fragrance of boxwood refreshing and woodsy. Much of the reason I like to work with boxwood is this natural fragrance that reminds me of a walk in the woods. The smell reminds alot of people of historical places such as WIlliamsburg and Monticello. However, to a few people it has a slight skunky odor. Needless to say, I can't tell you which it will be to you.