>>> Most items are made to order. Please allow 3-5 business days for fulfillment of all orders, though typically your item{s} will ship sooner than that.

>>> All orders are shipped from California via USPS 1st Class. USPS Priority mail upgrade is also available at checkout.

>>> Unless otherwise instructed, I will ship to the address listed on the invoice so please ensure it is current and correct. Buyer is responsible for any additional shipping fees for incorrect shipping addresses.

>>> Domestic orders will typically arrive within 3-5 days of shipment date but can take longer. If you do not receive your order within 2 weeks of shipment notification, please contact me here: https://www.etsy.com/conversations/new?with_id=8749903

>>> I rely on the USPS tracking numbers to determine the status of all US orders. Packages marked as delivered are considered to be as such and any discrepancies need to be discussed with your local post office. If you’d like to include signature confirmation or insurance to your package, please contact me before or immediately after your order is placed and I will provide you with a quote for the additional fees.

>>> International orders are shipped from California via USPS 1st Class International and will typically arrive within 2 weeks. Due to customs and other factors, your package can take up to 6 weeks to arrive. If you do not receive your order within 6 weeks of shipment notification, please contact me here: https://www.etsy.com/conversations/new?with_id=8749903

>>> Recipient is responsible for any customs fees charged by the destination country. Refunds will not be issued for delays in transit or packages being held by customs. Refunds will also not be issued for unclaimed packages or if customs fees were not paid.

>>> Seller is not responsible for packages that are lost in transit but I will do my best to assist you. If your order has not been delivered after 30 days (domestic) / 45 days (International), a replacement or refund may be considered on a case by case basis.

>>> If your order arrives damaged, please contact me within 3 days so I can provide a suitable refund or replacement solution: https://www.etsy.com/conversations/new?with_id=8749903

>>> I do not ship on weekends or holidays. Shipping upgrades are available for purchase if you need to rush your order.

>>> Whether for yourself or someone else, every order is creatively packaged and ready to gift.

>>> In some instances, I may combine orders into one gift box. If you need separate boxes for each piece that you order, please comment at checkout. If you require shipment of items to multiple addresses, additional postage will be invoiced to you {unless you submit the orders separately}.

>>> If you have any questions about my shipping policy, please contact me here: https://www.etsy.com/conversations/new?with_id=8749903

Etsy contact: https://www.etsy.com/conversations/new?with_id=8749903
Contact email: TheJoyfulJewelryBox [!at] gmail.com

>>> All metal materials are prone to some tarnish over time from exposure to elements. To minimize this, please store jewelry in a cool, dry location away from moisture and sunlight and do not expose to wet environments. I recommend Sunshine Polishing Cloths to regularly clean and polish all your jewelry pieces.

>>> I guarantee that any piece of jewelry in my shop is accurately advertised. I do my best to verify vintage items and provide specific details about the items I sell. Should you have any questions or concerns, please let me know here: https://www.etsy.com/conversations/new?with_id=8749903

>>> Custom orders are available upon request. If I feel that I cannot create your vision with my skillset, I'll be more than happy to provide you with other Etsy referrals.

>>> If you love your item(s), please remember to post feedback about your purchase.

>>> Should you need assistance with your purchase for any reason, please contact me at https://www.etsy.com/conversations/new?with_id=8749903 before leaving a review. Happy customers are loyal customers and I want you to be both.

>>> All content in my shop including products, photos, and text belong to The Joyful Jewelry Box and are considered intellectual property. Do not use without my consent.

Let's connect!
>>> Join my mailing list for updates and grief support: https://www.bit.ly/tjjbnews
>>> Follow me on Instagram for inspiration and encouragement: https://www.instagram.com/TheJoyfulJewelryBox
>>> Contact email: TheJoyfulJewelryBox [!at] gmail.com
>>> Etsy message: https://www.etsy.com/conversations/new?with_id=8749903