After payment has been received, we will ship items within 3- 7 business days. This means, it'll leave our studio within 3 - 7 business days after payment has cleared. It doesn't mean that it'll take 3 - 7 business days to arrive to you. We cannot guarantee delivery dates. Even if you request an Australian "Express Post" upgrade, we can only guarantee that we will post by that service.

Once ANY package has left us, we cannot be held responsible for what happens to the package during transit or upon receipt. We will do everything in our power to make sure that things will arrive to the customer and in a timely fashion but have no control over what happens after the item has been shipped.

In keeping postage costs low, we send via standard post which means no insurance, no tracking number and no signature required. If you require any upgrade on postage to add insurance, tracking number or signature on delivery, please contact us and we will provide you with a quote. This can get quite expensive (especially if outside of Australia) and all extra costs will need to be paid by the customer.

Our postage quotes are based on the pricing structure by Australia Post. We do not have details of individual countries customs regulations or taxes and therefore will not be held responsible for these fees/taxes/amounts and are payable by the receiver. If you believe there might be taxes issued for your order, we suggest you make enquiries with your Customs department or postal service before ordering to avoid any unwanted surprises.

We send all of our order from Brisbane, Australia. It can take up to a week to arrive domestically and 2-3 weeks internationally. In most cases, items will be received in a shorter time frame than this but, once again, cannot be guaranteed.

MISSING PACKAGES -
As previously stated, we are not responsible for mail once it has left us. If your package does not turn up within the expected timeframe, please contact us and we will do everything we can to follow up with it but if sent by regular post without tracking, it's nearly impossible to get any information from Australia Post. We always allow for 3 - 4 weeks for delivery before we deem the package as lost.