ADD Priority Mail- 2 to 3 Day Shipping

I offer collar sizes from XXS to XL!

The best way to pick the right size collar for your dog is to measure your dog's neck & pick from the size chart. Be sure to consider your dog's strength, breed & weight as each dog is different. Customers are responsible for determining the suitability of products for their pet.

DOG COLLARS
XXS (3/8” wide) 6-10” L
XXS (5/8” wide) 6-10” L
XS (3/8” wide) 8-12” L
XS (5/8” wide) 8-12” L
S (5/8” wide) 9-14” L
M (3/4” wide) 11-16” L
M (1” wide) 11-16” L
L (3/4” wide) 14-21” L
L (1” wide) 14-21” L
XL (1” wide) 17-24” L

1.5" WIDE BIG DOG COLLARS
XL (1.5” wide) 14-21” L
XL (1.5” wide) 17-24” L

CAT COLLARS
Small- (3/8" wide), 6-10" L
Regular- (3/8" wide), 8-12" L

-My items are custom made-to-order. which means I do not have a premade supply of items. I handmake each order myself after receiving the order and include your choice of fabric, collar size and buckle type (plastic, metal or engraved) and buckle color (for plastic buckles).
-The production time for a custom handmade collar and other items in my shop is 8-10 business days (Monday through Friday and excluding legal holidays) after your order is placed. I sometimes finish orders sooner.
-You will receive a tracking notice when your order ships.
-U.S. orders usually take 3-5 days to arrive once they are shipped. Orders to Europe usually take 5-15 days to arrive once they are shipped.

My custom handmade items are made with cotton fabric.

Plastic Buckle Cat & Dog Collars, Leashes, Key Fobs, Bandanas
-Machine washable cold or warm water.
-Lay flat/tumble dry on low heat setting.

Metal Buckle Dog Collars
-Machine washable cold or warm water.
-Put collar inside a sock & tie a knot at the end of the sock to prevent scratching during washing.
-Lay flat to dry

Bow Ties
-Hand wash or spot clean & dry flat.

PLEASE NOTE: My products are not intended to be washed with a harsh detergent or bleach. These products & stain removers can discolor, fade or weaken the fabric.

-You can use this link to report a missing package to the U.S. Postal Service: https://www.usps.com/help/missing-mail.htm
- The USPS customer service number is 1 (800) 275-8777.
-I do not remake orders that are lost by the U.S. Postal Service or other postal service used to ship my orders.

-Once an order is shipped, unfortunately I have no control over what happens to it.
-If your package is damaged or the packaging is opened when you receive it, you should notify your local post office.
-USPS Priority Shipping is available to purchase as an upgrade when you make a purchase from my shop.
According to the USPS website, Priority Mail includes:
-Delivery in 1 to 3 business days.
-Up to $50 of insurance with most shipments (restrictions apply)

-Customers are responsible for checking the items in their order for accuracy, including sizing & color choices, info needed for personalization, correct shipping address, & being aware of processing/shipping times.
-Missing info could result in order delays.
-Pinky's Pet Gear is not responsible for mishaps if an incorrect address is on an order or requests that a shipping address be changed.
- Customers are responsible for determining suitability of products for their individual situation. The customer accepts all responsibility by purchasing & using Pinky's Pet Gear products.
-Pinkys Pet Gear collars are not meant to be worn on dogs that are tied-out.
-Iissues with orders should be reported within 7 days of receiving the item.

I do not accept returns. Because my items are custom-made they are not eligible for returns.

All of my products are handmade using high quality materials.

My collars are made to last but are not indestructible, after all dogs will be dogs and cats will be cats! Pinky's Pet Gear is not responsible for the wear and tear your dog or cat puts on his or her collar or leash.

If you have a cat or dog that spends time outdoors, exposure to the elements (sun, snow, rain, swimming, salt water, mud) can cause cotton fabric to discolor and or weaken. Additionally, sunlight exposure can cause fabric to fade.

Pinky's Pet Gear collars are not meant to be worn on dogs that are tied-out.

I only communicate with customers using the Etsy message system. I am not responsible for any mishaps that might occur if a customer makes a request using a form of communication other than the Etsy message system.

Buckles on all dog and cat collars are quality checked multiple times during the construction process.

Pinky’s Pet Gear cat collars are made with breakaway buckles that are intended to keep your cat safe. Breakaway buckles pop open when they get caught on something or when they are tugged on. If your cat’s buckle pops open that means the collar is doing its job. :)